Irv’s Luggage

Another luggage repair told me my Lark bag could not be repaired. Irv’s fixed the zipper, repaired the torn plastic interior wet bag and replaced the wheels. I thought charges were reasonable and they said repairs are guaranteed for six months.

I have been bringing my aging Hartmann luggage here for years. The same friendly, helpful man has helped me every time.
They have saved my thousands of dollars by resuscitating my existing luggage when they’d make a much larger profit by just selling me new stuff. Today they fixed my a luggage handle on the spot at no charge.
I once had patches put on word corners of my tweed luggage and didn’t specify the patch color. I was dismayed to find that it didn’t match the color of the other luggage leather. They immediately offered to change the patches out to a matching color of leather at no additional expense (I took them up on it: the bag looks great).
As for the rest of the store they have a huge selection of inventory from which to shop.
Repair prices and turn-​around times are quite reasonable. There’s always parking right near the door. The store is easily accessed from the interstate and less than 15 minutes from O’Hare.

How refreshing it was to shop at Irv’s for my luggage! A very clean, organized and open place with amazing customer service! In the past I have bought luggage that didn’t hold up very well, so a friend suggested I try Irv’s. I was VERY pleasantly surprised! Every person I dealt with was very friendly, personable and knowledgeable. The owner himself was there and helped me with my luggage choices! I just got back from my trip with my new luggage and it was easy to manage, the carry on bag he suggested fit beautifully in the overhead and the bags were roomy and sturdy without being heavy. I got a great deal and would HIGHLY recommend Irv’s! They also carry travel accessories, back packs, purses, wallets etc and they have 2 locations. What a great selection too! A great place!!! You won’t be disappointed!!!

Fixed the zipper on my six year old Samsonite suit bag in two weeks under warranty for no charge. Friendly, good quality, and free. I cannot ask for anything better. They have my business for the future

I own several pieces of Briggs & Riley. This stuff is great. I had one piece with a minor issue and they have a life time guaranty. As Irv’s is the local retailer, I brought it back there. The quality of the repair floored me. Simply remarkable! On top of this, the guys at Irv’s — Howard and Pete — were responsive and «on the ball». I travel a great deal and they even offered me a loaner while I waited. I am in the service business and these guys could teach Nordstoms a lesson or two. Irv’s is the very best!!!

Overpriced repairs. They do the bare minimum and charge a fortune. Pete is completely lacking social skills as others have mentioned. Save yourself the trouble and give other businesses a shot. After going through the reviews, I am convinced that the positive ones are plants.

I cannot for the life of me understand why this place could ever get a bad review! I own 4 pieces of Victorinox luggage, which have a lifetime warranty (not «normal» wear and tear). I am a frequent traveler and my luggage is being used and handled often. I have brought in my luggage now three times and it has been the most pleasant, easy experiences ever (other than it being a 30 minute drive). The first time I brought in my bag for a faulty handle, they gave me a brand spanking new suitcase! The second and third time (again — handles from being tossed around by airport people, I think), the repair was quick and painless. No questions asked! Once, I brought in my small shoulder bag because the seam had come undone. The people at Victorinox were under new management and first refused to help. It was obviously a faulty seam, as the bag was pristine condition otherwise. Irv’s went to bat for me, wrote a letter and Victorinox ended up honoring their warranty and sending me a brand new bag in an updated model!
This place is fabulous. The staff are kind and helpful. They are at the mercy of the manufacturers warranty I can only assume that these commenting customers assume it’s them that don’t want to honor them.
Thanks Irv’s! I hope I don’t have to be back, but if I do, it will be an easy experience :)

Irv’s should be proud. They are the first place since I started on Unilocal years ago, to have me give a business a ONE star. This is only for its customer service in repairs. I brought my leather briefcase there because they do warranty work. In 1991, the briefcase cost $ 455 (I kept the receipt because Hartman has a life time warranty!) The guy at the counter showed me the same briefcase with the same destroyed parts as mine. Obviously, this is not related to how I take care of my briefcase. He told me that person paid $ 130 to have it repaired. I told him I was there for warranty repair. He then laughed at me. This is a first for me, so sorry if I seem appalled that someone that would want my business would laugh at a customer. Then he brings around another elderly man to laugh too that I want to see if the manufacture would replace it under the warranty. It is clear, that they do something that seems to me to be a form of bait and switch. You go there for warranty repair and then they tell you that you have to pay for the repairs. They refused to contact the manufacturer and find out if I had to pay. After the second time that the guy (tall and greying) started laughing at me for wanting to have a life time warranty honored, I left.
Once again Irv’s, congratulations on being the first one star in years! Did I mention that when I first walked in, I was impressed with the amount of new luggage they had. I am leaving for vacation shortly and need a carry on. I was planning to buy one since I was there. Guess no one at Irv’s understands the impact of horrible customer service?

They did a repair on an old trunk, and I was happy with the work.

Pete, the service manager has no people skills whatsoever. He badgered me and tried to blame me for not bringing my broken suitcase in earlier. Then he told me that it didn’t break over the course of one vacation. He interrupted me repeatedly and told me that my account of what happened was incorrect repeatedly. Their staff is very nice while they’re trying to sell you something but once you try to rely on them, they fail to stand behind their product. I don’t trust these people and they are very rude. I can definitively say that you should never shop at this store.

Excellent service. Great selection and friendly salespeople. I brought a Tumi bag in for repair (Which they are doing for only $ 35) and eneded up buying a replacement, everything is 20% off all the time. I bought from them when they were in their old location many years ago and they have always been very helpful.

I was a first time costumer in your repair shop last week. I brought a burgundy Samsonite to hopefully be repaired/​replaced because of damage done by Southwest baggage handlers
I just wanted to let you know that I was extremely satisfied AND impressed at the great costumer service I received! Even though I was not guaranteed that my luggage will be replaced by Samsonite, I was treated really well when I was there and was given a lot of helpful information by Pete Silverman.
After note; Pete informed me that Samsonite is replacing my luggage!!! Great service!

I’ve gone to Irv’s twice now, and I have had the best experience so far. Pete has provided the ideal service: informative, responsive, and respectful. While I don’t yet have the piece of luggage that I dropped off two weeks ago, I have been apprised of the status every step of the way. In fact, I was told this morning that they are sending my luggage to Samsonite for replacement because they were unable to fix the defective zipper adequately and replacement of the zipper is more expensive than replacing the luggage.

I went to Irv’s today with my wife in order to find a new travel bag that could accommodate 1 – 3 days of clothes, laptop, various electronic supplies (chargers, etc) and met a GREAT knowledgeable gentleman who knew his stock as well as the manufacturers. He led me straight to 3 different bags that matched my needs and talked to me in good detail about the strengths and weaknesses of each one. I liked a carry on that fit my needs, it was very reasonably priced compared to the other ones that I’d seen in other stores (about 50−60% of the cost of those in JC Penny’s, etc).
After looking around the shop for a little while, my wife noticed a small bag with a Wisconsin State ‘W’ and the Badger that would be PERFECT for her relatives. After talking with the guy helping me for a very short time, I was offered a fantastic deal. A large suitcase and carry on for the price of the carry on! What a great deal!
We will be back. We heard about Irv’s from a friend and they have an excellent stock and fantastic prices.

I am surprised by the negative reviews. I went to the Northbook store and received great serviceand advice from Tomer. I checked out everything he said and went back 2 days later to buy the luggage. Both Tomer and the manager were personable and professional. I will definitely return.

I am extremely dissatisfied with the customer service at Irv’s Luggage. I ordered a suitcase from them via
; they emailed me 2 days later that it was out of stock as they were behind in updating their stock on amazon. they asked me to choose between two other colors that were not my first choice, and then had the nerve to charge me more than i would have paid had i bought one of these backup colors directly from amazon! they even said that they were doing me a favor not to charge me shipping… despite the fact that the suitcase was advertised as having free shipping by irv’s on amazon! when i called, they would not match the price or pay for return shipping. terrible customer service.

I had to take my Samsonite bag into Irv’s for a warranty claim. I was a little annoyed with having to go to Mt. Prospect since the North Avenue shop closed.
The attitude of everyone in the company was amazing. A gentleman from the company’s office walked me over to the correct entrance instead of just telling me where it was. The sales person manning the floor greeted me and asked if he could help in any way. Pete, the repair manager, helped me get everything squared away and they are sending me a new bag. He made sure to give me his card and told me to call him with any questions or if the bag hadn’t arrived after two weeks.
Seriously, the best attitude and customer service I have received in a LONG, LONG time.