Firestone Complete Auto Care

I have been coming to this Firestone for years, 14 to be exact. This is the only place I’ve ever bought tires for either car I’ve owned. I called today to see what the price was for the newest Destination tires. Jake told me the total and informed me that they had them in stock. I was able to get them installed same day. My last set of Destination tires lasted 101,000 miles. I hope these last equally as long. I always love how straight forward they are. No hassle and very informative.

I had the team at this location do a tire rotation and balance plus an oil change today which all went well. While waiting, I asked the service rep about a suggested service that my Nissan dealer recommended based on mileage. Since the dealer wanted to charge me $ 190 bucks for this tranny flush, I wanted to see what Firestone could do for me. Well, I have to say that I opened the door for the extra repair but on inspection, they told me that the fluid seemed almost new. No burnt smell and the color was almost perfect. No need to do the flush at this time and no charge for the evaluation.
I appreciate the second opinion. So sure, I will have to do a tranny flush sometime but not today! And when it is time, I’ll be back.

Had an 11:00 am appointment to have 4 new tires with understanding that car was needed back by 4:00 pm. Went to pick up car up at 4:00 pm and work hadn’t even been started. Will go somewhere else.

Came here for a tire rotation and wheel balance. No issues the front person was very nice. He even offered to have the alignment check because it is already due. Still not sure if i will take my care here for other services. The reason I am here is because I bought my tires and lifetime alignment from them. It was a good deal.

PLEASE DO NOT GO HERE!!!
The Store manager Erwin Anieu is very rude and does not know how to treat his customers. He has the audacity to say the following:
” You can leave my store”
«Do you think i will be on my knees to what ever you ask»,
«Try to learn how to listen first»
Then gives me his business card and says «You can do whatever you want go complain if you want to»
When i asked him if this is how you talk to your customer he said «I dont have time for you and just kept walking»
First problem: Went to them cause my steering wheel was wobbly they said it needs a new tie-​rod and then when they finally installed it they said they were not able to align it cause they did not go in all the way, since then my steering wheel has been tilted to the left while driving on a straight road. When i mentioned that to the store manager Erwin Anieu he says that was not caused by firestone and that i would not have this issue if i frequently visited them. He first quoted me $ 220, then he did something on the computer and said it was $ 260 and then again checked his computer for something and raised it to $ 350. When i asked why would you quote a low price in the first place he says «We don’t run a charity here»
AGAIN PLEASE DO NOT GO HERE, They break your car so you can go back to them and they make more money from that. BIGGEST RIP OFF EVER!!!

I’ve been a customer for several years and have had good service. I recently had some work done, including wiper blade replacement — during a downpour, one of the wipers (on the driver’s side no less!) became loose. Luckily I was near Firestone, so I high-​tailed it over there and they quickly got the wiper from a parts store (it was not in stock) and I was on my way. I like that it’s near my condo and the waiting area is very clean. I have always found the staff to be courteous.

Absolute rude associates! Waste of time. They could possibly do good work, but I’ll never find out because the customer service is horrific! NO THANK YOU!

NO DO NOT GO HERE! Or to any Firestone. They «break» your car and then want to make pricey repairs. Car starts running strangely 5 minutes after you leave. This has happened to me and now it happened to a close friend at the same place. It has also happened to a family member at a different location. Take your car somewhere else if you have a check engine light! FIRESTONE IS ALL CROOKS!

This place has excellent and friendly service. The manager George was completely professional and explained all my options for my car. AND they have lifetime alignment which pays for itself with two visits, can’t beat it with all the potholes after the winter.

Fast, friendly and overall above average. It’s a little pricey but tell them you were refered by Golf Mill Auto and they’ll cut your cost. I had an alignment done for $ 45 (normally $ 80)