Enterprise Rent-A-Car

Very poor customer service. Would give zero stars if I could. Once they receive your payment, they don’t care to assist you with anything, even when the error is on their part.
I rented a van and did not order an ipass since I have my own. While driving the van, I forgot to grab my own ipass and went through 3 tolls, however there was a enterprise-​owned ipass in the van (it was mistakenly left in the van by the agent?). I called the next day to explain and to pay for the tolls I went through (if their ipass was charged) or to see if I needed to go online Illinois tollway and pay there (if their ipass was deactivated). The agent told me that there is no way to de-​activate the ipass and that it was accepted, so there is no need for me to go online and pay. I told him I want to MAKE SURE I don’t get ticketed, and he assured me the ipass cannot be deactivated. 1 month later I received a toll violation for $ 63+$ 12 from enterprise fee for passing on the info to the Illinois tollway. I called enterprise to tell them that I previously called to prevent this and that enterprise should make this right. I should not have to pay $ 75 when I was specifically told I would not get the violation. I found out later on that they CAN deactivate the ipass and that I should have gone online to pay. Nice… I wish the agent would have just told me the correct info when I called to resolve it then. Anyways, they asked me to send the violation to them and have not heard anything since, even though I have been calling and emailing. It’s been 3 months since I received the violation and asked them to resolve the issue, and they still refuse to even respond to me. I am flat out being ignored. At this point, I paid the violation because it was going to be increased to $ 200, again something I told the agent about and he apparently could care less about responding to in a timely manner. Don’t get me wrong, I understand that I didn’t pay for the ipass rental in the first place, but that’s why I called the next day to straighten out any fees I owe! I will not be renting again from enterprise unless this issue is corrected. This is just one of a few complaints I have.
Go with a different rental company or at a minimum find a different enterprise location.

The service picking up my vehicle was awesome the lady was very friendly. What I don’t appreciate is being able to make a reservation for 6PM pick up yet the station closes at 6PM and then feeling rushed to get it done. I arrived to return the rental car 4 min after 6 and was charged a fee. I attempted to call prior to dropping of the vehicle but because it was close to 6PM no one was available to take the call. It was disappointing, perhaps not allow your site to book a pick up/​drop off for 6PM if the location actually closes at that same exact time.

I was not satisfied with the experience I had at this location this time around. When I went to pick up a vehicle last week I have always been able to get an SUV for deductible that my insurance coverage gives me. (plus being 6’4 most of the cars they have I don’t fit in.) When I arrived I was asked which SUV I wanted to choose from. After picking one of them I was told the rental was more this time. I informed the guy at that I had always had no issues with getting a vehicle at that price. He laughed and smirked at me and said well those times they must have given you a FREE upgrade. Pissed at the way that he said it I shut my mouth before making a scene at the office. After getting out to the car to do the inspection I pointed out damage to the car and at first he was going to walk away from it and not put the damage on the paper. Then after putting the damage on the paper he made sure it was noted smaller then damage they would put down on the form. From the appearance of the car a three year old could have washed the outside and cleaned the inside of the car better. Sticky stains on the center console and on the shifter. The windows were dirty as well. I have had better experiences and 10 times better customer service then this place offers. Seems like this FREE upgrade would have hurt this salesman and would have not gotten his promotion anytime soon. Steer away from this location if you can and save yourself the hassles since it’s not worth it.

Not the newest or fanciest place to rent a car from, but you are there to rent a car, not eat dinner. The employees are nice, helpful and straight forward. If you turn down the optional issuance, they just keep it moving and dont try to make you feel like crap like many other car rental places when you turn down the optional services.

I rent from this location as my go to rental. Email offers are great when you want to save a few bucks. Rental procedure is quick and easy. Love that Enterprise will pick you up.

had a reservation for a car, and when i got there — only had one that is within my insurance rental coverage… drove the car home only to realize that the out-​of-​state license plate was 6 months expired so brought it in the next day to swap for another (again, only one car available)…returned the car 10 days later to be informed i had to pay an additional $ 7 per day (in addition to other taxes and fees) since insurance only covered certain amount (even though they had all my insurance info before i got the car)…captain james t. kirk of uss enterprise (NCC-​1701) the central starship in the star trek universe would not approve of this practice…

Dirtiest rental place I ever been. We picked up the rental filled with trash under the seats.
Told them and they rush to clean little more. When got home found lots of trash under the seats of the trunk. The van smell so bad. We had to buy air fresher to help the terrible smell. Very unpleasant and disgusting.

Their customer service is so good! I rent a car in the morning and called Ryan for a bigger car. He helped me get it and cost little money and it was a really good car! Great deal! They are very patient and professional. Best car rental experience ever!

I needed a car to go to Canada. They gave me the best deal on a great price. Quick and easy to deal with people. Few mins and I had the car already.

Exceptional customer service, great value and goes above and beyond to make their customers feel appreciated !
The manager Michael Terchin and his team is extremely accommodating, understanding and exceptionally considerate with all my last minute requests for rentals and pick ups.
A big Thank you to Michael and Enterprise Rent-​A-​Car for making my life without a car less inconvenient, affordable and bearable !
I wouldn’t rent a car from anyone else, and I highly recommend them !