Lilly Charles J MD

My son had his finger pinch in a door at his school resulting in near finger loss. We were recommended to Dr. Lilly to follow up on Kaiden’s (my son) surgery to see if it would grow right.
Dr. Lilly and the nurses were great. I would actually give them 4 or 5 stars just because of they way they dealt with my son.
My review is actually for the staff as this seems to be an ongoing event every time we go in there.
Today we had an appointment at 11am to follow up on Kaiden’s finger progress. We arrived for sign in at 10:45am and didn’t get seen until 11:45. When I realized patients that came in after us were being seen first I went up to the front desk to ask if we were being skipped for some reason. She hadn’t even pulled our file to remind her we were there waiting.
There check-​in procedures are lacking in my opinion. It’s a simple sign in process on a clip board and the front desk crosses it out when she pulls your file. Unfortunately she crossed out our name and forgot to pull the file.
When we were finally seen Dr. Lilly spent more time complimenting Kaiden on his good taste in boots (since they matched mine… lol) than he did looking at his finger. The whole process took about 2 minutes. Needless to say it was almost a waste to even come in but it had to be done just to be sure about Kaiden’s finger.
If this was the first and only time this happened then I wouldn’t leave such a mediocre review but the other two times we came in they were double booked resulting in the same wait time for less than a 5 minute look at my son’s finger.