Greyhound Bus Lines

Greyhound is the United Airlines of the bus industry — worst on-​time percentage, worst customer service, and yet stays afloat because there aren’t enough other options out there. For how much we pay, it is infuriating that there aren’t any employees here to keep us informed of the situation of the bus, how late it is, etc.
It’s a convenient way to NYC, but with this kind of on-​time departure, you never know if you need to arrive an hour early or and hour late to get on your bus. And here we are, still printing our tickets on paper instead of using an app. Greyhound is a joke that stays afloat because there aren’t enough competitors out there — just like United.

I frequently travel between Mt Laurel and NYC so I use this bus service every other weekend. I never had any real issues here. I used to catch the bus in Philadelphia but it makes it easier for me to come here because I can park my car in the lot while I am away for the weekend and don’t have to worry about someone dropping me off and picking me up due to no parking lots. I’ve never had anything stolen from my car or had any scratches so it is safe in my opinion. I usually take the 6:30 pm bus to New York and it is on time 95% of the time. The longest wait was about 15 minutes past the time the bus was supposed to arrive so no big deal. The only complaint I have is that when it gets crowded people try to cut in line. Usually they will have a line forming for the bus but people tend to stand around at the front to get in front of everyone that was already in line. The terminal itself is small but it does have some seating, if you can find a seat that is. It gets a little uncomfortable standing outside in the blazing heat or the freezing cold waiting for a bus. This terminal is also not open 24 hours so if you catch a bus later than 9 pm, you have no choice but to sit outside on the benches while the terminal is closed, and I think that’s a little unsafe. Overall I have a good experience with this terminal and will continue to use it frequently.

I 100% agree with the other 1-​star reviews that have already been written, and it’s worth going and reading those statements. However, I have both good and bad things to say.
Overall, I like the fact that I can get to New York and back without having to drive in. Bolt Bus in Cherry Hill is a lot cheaper, but it really only makes a difference if you book your tickets a month ahead of time. Greyhound is reliable in the way that I know that if I want to go to New York TODAY, I can drive to Mt. Laurel and get to New York for $ 20. I may have to wait a while, but I can get there without having to deal with driving myself. I have also leave my car overnight there, and it was free, and nothing got stolen, because they have security cameras.
It’s true that they are consistently late, and the buses are always crowded. EVEN AT 3AM. There was a time I showed up around 9:30 PM to buy an 11PM ticket from New York back to Mt Laurel, but I had to wait until 3AM for the next bus. I had to buy that ticket at 10PM, and it still filled every single seat. That is just the nature of Greyhound.
However, AT LEAST IN NEW YORK, THE GREYHOUND WORKERS ARE ALWAYS NICE TO ME! They have always been understanding, willing to help, and friendly every time I have been there. I can only imagine the volume of people they have to deal with, and yet they are always great, and I have seen so many different people.
In the case of the Mt. Laurel greyhound station, the truth is the total opposite. The people who work in the Mt. Laurel station are really rude. I have been there multiple times, and the same people are nasty and impatient without fail. I even thought, «They must be tired and stressed out» and I try to be really nice and respectful towards them, and yet, even if I say something like, «Have a nice day» I am never told «have a nice day» or «enjoy your trip», it’s always an impatient, «NEXT.» And God Forbid if you try and ask any questions.
The woman who works there always treats you like you are the stupidest person alive on the planet. When I asked a question about Greyhound’s Frequent Traveler program, she treated me like a complete idiot, telling me to «Go online». I told her, I DID go online before I got there, and I still was not clear on how the program worked, plus I never received a member card in the mail, even though it had been a long time. I recited what the website said, and yet she still just said, «I don’t know.» Like… How can you treat ME like an idiot about the Greyhound program when YOU are the one that has clearly worked for the company for Y-​E-​A-​R-​S., and you still don’t know how the program works?!
It’s really, really frustrating, and I know when I go here that I just keep to myself, expect delays, and try to use the bathroom before I get there, because it’s usually dirty and ghetto.

Really happy with our service from Mt Laurel NJ to New York City.
The webfare was amazing, at $ 18.50 for our off-​peak service, compared with $ 75 for the train from Philly to NYC.
The coach left a few minutes late and drive non-​stop to the Port Authority terminal.
There is free wifi on the coach plus a restroom. There is a large luggage hold under the coach for everyone’s luggage.
I am happy to recommend this service to others.

I have taken this bus many many times and the service is very inconsistent. Sometimes they are very late (over 30 minutes) sometimes they have seats, sometimes they don’t. you never know what you are going to get. The drivers are nice, but the service is awful, I don’t know how they get away with it. If you have a choice, take the train or Bolt Bus… at least you know you will get a seat. If you must go greyhound, arrive early and stake your place in line and pray you will get a seat and the bus will be on time.

The bus to nyc is over 30 minutes late with no sign whatsoever that it’ll be here any time soon. There’s no staff here to talk to. Yea, it’s a later bus, but there should be staff for as long as busses are running to deal with this sort of thing. Not to mention that tickets MUST be printed prior to arrival. There is NO mobile/​phone ticket option at all. Last I checked, we were in the 21^st century. Guess greyhound missed that tech memo. Never ever taking this bus again. Bolt/​mega are way better. Would have taken those if they weren’t sold out. I’d rather start a trip a day later than take greyhound again though. Lesson learned.
Update: just tried to call greyhound’s customer service line only to be met with the message that customer service is closed until 5am. So no staff at the station or even at the 800 number. Looks like greyhound has pretty much completely given up on good customer service. NEVER taking greyhound ever again.

I’ve taken the greyhound many times now to get to and from New York. It’s the easiest way of transportation. Unless you like to drive to Hamilton Station, pay for gas, pay for parking and take the train to NY Penn Station. Then… Whatever suits you best.
However, I find taking the bus is quicker and less stressful. I rather take my chances with w/​annoying people and just put my head phones in and enjoy a less expensive way to NYC.
The worst that can happen (and you will not be a happy camper if this happens to you) is when they overbook the bus and you have to wait for the next one. This is awful. Almost happened to me today and I was lucky. Otherwise, I would have written a whole different kind of review.
My advice to you… if you take the (10am) bus make sure to arrive early and be the first to line up when you see the bus arrive. You’ll be good to go!

Its a shitty ass company. We’re literally right here at Mount Laurel grey hound bus station in New Jersey waiting for the bus going to New York. The bus was supposed to arrive at 11:35 and its 1:08 now and it still hasnt arrived yet. And also their customer service are so rude and disrespectful

I wish I could give this zero stars. I have no idea when Allie A. is riding the buses, but I’ve taken Greyhound for years to visit family in South Jersey, and the service has become progressively worse over the past few years.
Buses routinely arrive from Philadelphia with insufficient seats for people trying to get to NY, and passengers are forced to wait for the next bus. During the holidays, I’ve had to wait as long as 4 hours as bus after bus arrives full from Philly with only a few seats for passengers boarding in Mt. Laurel. Refunds are not issued unless you arrive at the bus station 1 hour before your scheduled departure time. Basically, Greyhound tacks on an hour or two to your travel time without acknowledging it when they sell you their tickets. One has to ask why they even bother to put itinerary times on their tickets at all – they certainly don’t care what time your ticket has printed on it. There’s no system of taking numbers, writing down a list of waiting passengers… nothing. You either wait in line outside in the elements for the next bus, which could be hours away, or you leave your bag and go inside (if the station building is even open – the building hours are limited) and hope nobody cuts in front of you or steals your bag.
The last time I attempted to take the bus from Mt. Laurel to NY, there was a long line of passengers nervous to get back to the city because Hurricane Sandy was on its way. A bus arrived from Philly, was only able to load about half of the passengers waiting, and the driver got back on the bus and drove away without saying a word to any of us waiting in line. I went inside the station to ask the woman behind the desk why nobody was out there communicating with passengers. In return, she started yelling at me and said that we weren’t giving her enough time to make the announcement. 10 minutes later, I went back in, and someone else was making the same complaint; the woman had STILL not made any announcements or spoken with delayed passengers at all and was sitting around bantering with a Peter Pan driver instead.
And here’s the kicker – when I asked her for her name so that I could reference my conversation with her when I spoke with customer service at HQ, she *physically hid her name tag from me*, covering it up with her arm, and refused to tell me her name. She pretended to write her name down on a piece of paper, and it was an illegible scribble. When I passed it around to other passengers and asked them whether they could read it, they started laughing at the idea that someone would actually be able to make out a name. When I asked her to let me see her name tag, she claimed she wasn’t hiding it from me, all while taking great pains to keep her arm over it so that it wasn’t visible.
The people who run that station are a joke. TAKE THE TRAIN. It’s a longer trip on paper, but you end saving time more often than not when it comes to total length of your trip, and shielding yourself from aggravation and hostile customer service.

For under $ 35 round-​trip to get to NYC, you can’t beat the price. I’ve taken the Greyhound dozens of times over the years, and you just can’t beat the stress-​free way of getting into Manhattan from South Jersey. Almost always on time, nice staff, comfy ride.
Wish the bus station itself was a little more updated (the inside looks like the visitor’s waiting room for the country jail) but it’s perfectly safe and nice and warm. Snack machines are handy for road munchies.