Doubletree

Excellent for an overnight. Clean, comfortable, good beds and pillows.
Free coffee in AM, very adequate workout facility and a nice bar and restaurant on site. Most important; helpful, friendly staff at check-​in and check-​out. If you’re a member of their honors program; free wifi and a first floor room. At silver level free drink in their bar – that’s what I’m talking about! And, for everyone, that great chocolate chip cookie at check-​in.

Worst Doubletree I have ever stayed at. Hot breakfast for additional fee despite being a Hilton Honors member. Continents. all breakfast was a joke. Shabby looking hotel/​motel. Avoid at all costs !!!

In October I came here for a conference about the clients that I work with. Then facility was okay. its was a bit dated in décor… the hallway smelled musty and the conference area was also dated in décor. The staff was friendly however it was very disturbing over hear from staff that management were abusive to their employees, that there were staff shortages and management harassing older women employees. I would not give this business any of my monies. If you cannot do right by your staff, how can you expect the staff to treat the customers well? Staff makes the company great, not the other way around. Happy employees bring good customer service skills… these employees were not happy…

The front desk staff was great. But the room furniture is OLD, the floor was stained. But the courtyard was very beautiful, the waterfall was a great bonus while sitting on the balcony.

stayed two days at this hotel on two separate occasions. First stay was good second stay was not a good experience. There is no tooth paste no complimentary breakfast and was unable to connect to Internet !!! Not worth the $$$$

No other complaints except this is the only Doubletree hotel that charged me for my omelette! I stayed at numerous DT hotels and I always get free breakfast being a gold member, and I get omelette every time without any additional charge.
This is the only one charged me extra for getting an omelette!

Better than expected and save for the milipede infestation (saw 3 of them in a one night stay) room was fine. (Furniture in «living room» part of suite was a bit dated.
Bedroom was fine.
Food service is mediocre (banquet style catering) but the staff was friendly and helpful.
Came here for a conference — would not stay here otherwise.

suite.
corporate hotel cold and antiseptic but as expected.
free breakfast w/​coupon for appropriate corporate use.
reasonable rate but the company pays so who cares.
no surprises here and no fun either.
check in, work, sleep, check out. That’s about all folks.
no food other than coffee so I can’t rate the resturant but it seemed over priced (again, no surpirse there either.)

Worst experience ever! Customer service is terrible. I requested a wine bottle opener and they made me purchase on. Housekeeping scared the living day lights, when they barged into out room at 8:00am without knocking. My fiancé and I tried to eat breakfast at 9:50 and they stated they couldn’t serve us because they were closing at 10:00. Sigh! Worst place ever!

This experience has been so bad that we are reconsidering our commitment to the Hilton brand.
We booked the Doubletree Mt Laurel (NJ) based on a website description that the hotel had a full refrigerator in the room. We also made an assumption based on this that the kitchenette area would have stocked cabinets with basics such as plates and utensils. We were not expecting a Homewood Suites, but were expecting the basics to be covered.
Instead we found upon arrival that the refrigerator was a bar-​style mini-​fridge and there was nothing in the cabinets at all. This would not be a huge issue if we were not traveling with a four month old baby, who is exclusively breastfeeding, and for whom I pump breastmilk regularly. When we go out we take a small cooler with bottles of milk for him, for which we need frozen ice packs to keep cold.
I considered leaving the hotel then and there, but called the Honors line to discuss options and the rep called the hotel on my behalf to see if any rooms had a full fridge — none did. The main reasons we could not easily leave were (1) my mother was arriving the next day but had prepaid for her room (nonrefundable) and (2) we were near the rest of a large party of friends and family in town for an event. Were it not for those two things, we would be immediately left and gone to another hotel.
The morning after my mom arrived, this was Tuesday, we went to breakfast. I stopped to speak with the manager, who argued with me about what the website said regarding the refrigerator, and then offered one of her staff to call the Homewood Suites and check their rates if we wanted to move (like I could not have done that myself, but ok). Their rates were higher and we still had the prepayment problem with my mom, so we said we would try to stick it out here. (Looking back on it, probably a mistake.)
At that time I also asked about Internet access. I am Silver Honors and generally get free access to the internet. She said only gold and platinum receive guaranteed free access systemwide and they opt not to provide that to silver, as they only do the minimum required by Hilton. (A theme of providing the bare minimum we saw throughout our stay here.)
When we left breakfast the manager actually stopped me to thank me for spotting the issue with the internet description — she conceded I was right and the description had included a full fridge. But no offer of any compensation, reduced rates, use of a house fridge to freeze the ice/​extra milk, or anything since this was clearly not my fault and I was not the one who misread anything and I had a reasonable expectation of a true refrigerator in the room. Heck, even a couple of breakfast vouchers would have softened the whole situation, but no.
Since then I have struggled to get my ice packs to freeze in this little mini fridge. The last straw was last night when I realized one of the milks I had frozen at the Residence Inn we stayed at in Manhattan last week — which offered a full freezer, free breakfast, and free wifi, by the way — had slid out the back of the stupid freezer compartment — which I did not realize was not fully contained in the fridge, but is for some reason open at the back — and thawed and spoiled. I had planned to use that milk on the trip home so now I have less to take with us.
This hotel is not up to standards in other ways. The rooms have all different furniture, some of it in need of repair, like the dresser in our bedroom whose top drawer is off its rails and makes noises when you try to slide it in and out and the super squeaky curtains that we cannot open when our son is sleeping for fear of waking him. They were also doing some kind of carpet installation and had a van outside our window working at 8:45 am — to their credit, the front desk did respond and get them to knock it off for a while when I called to complain.
This is my last week before I return to work after maternity leave and I wanted it to be a nice hassle free time with my family. My son has not seen his grandma since he was two weeks old, which is why staying in the same hotel with her was so important to us. Unfortunately, it has been anything but relaxing.

Once we checked in and got to the room, we were unwinding as we had both (wife and myself) ridden our motorcycles up and needed a break. All of a sudden, we here some fussing and a woman opens the door and starts to come in and apologizes. She asked us if we just checked in and of course, we said yes. Thank god nobody was getting dressed, or undressed when this happened.
As far as the breakfast, it was very good, however you need to make sure you want it before booking your reservation. When making our reservations online, I selected to pay the additional amount for the breakfast. I honestly cannot remember if it said continental or not but when we got there, there was an additional $ 5/​per person added if you wanted to get the hot breakfast. The chef would custom order omlets for you, make pancakes or french toast which was nice. But, at that point, we were now in for $ 20 when had we known, we definitely would have looked to going to a diner or somewhere else to spend that money. Not a deal breaker at all.
We went to the bar and asked for 2 coffees. They came out with a plate that had sugar cubes, sugar packets, chocolate shavings, creamer and cinnamon sticks and powder. We got 2 more cups and they replenished the plate. We never got cookies on check in and didn’t even know about it until sipping the coffee. The bartender was very kind and ran and got us 2 of them. I expected a $ 15 coffee bill but when it arrived, it was $ 3.75. I was shocked, and needless to say the bartender got a very nice tip. At that time, there was this awesome nice man, named Lou, that played the piano. If you have the chance, go in one evening, and just sit and listen and relax. He is so nice.
The room was very clean and nice. Water was as hot as we wanted and we were happy. The A/​C wouldn’t get it as cold as I wanted in the bedroom for some reason, but it was still very comfortable. The fridge kept making loud noises but it wasn’t a big deal.
I was disappointed in the wi-​fi as we are Hilton Honors and usually get it for free. Apparently you need to pay for it still.
Overall, we will be staying here again.

Stayed here 2 weekend nights. Rooms are on the smaller side for a suite, but comfortable, clean and up to date with flat screen tvs. Couch fold out bed mattress was very thin. As others have noted, the hot water in the shower never got all that hot. Free internet was only for Gold and higher Hilton Honors members. at most Hiltons, Silver members, like myself, get free access.
There was a free coffee/​tea station in the lobby area. USA Today and WSJ print editions were also available for free in the lobby.
If fellow guests talk loudly in the hallways, you can here them in your room, as is common in many hotels. Otherwise it was quiet. They do have a heated pool and hot tub area.
The free cookies you got during check-​in were fine.

I had the same experience as Christopher with the cookies. I arrived in the middle of the day on a Monday, so there is really no excuse for a rock hard cookie. Then again, I’m there for the room, not the cookie.
My room was fine. I like having a separate sitting room and it’s always nice to have a fridge and microwave while traveling for business. Room was clean and comfortable.
I always like a balcony on my room, even in the middle of a snow storm, so thanks for that!
Best part of this location for me — the new Starbucks across the street. Score! I would stay here again if in the area just for that.

Stayed here for one night. The room was clean. The rate was good for a DoubleTree. I did not use the pool or eat at GG’s. The shower had good pressure though I thought the water did not quite get hot enough. We received a double room and asked to switch to a king room and had no problems. Staff was friendly and helpful.

Very clean rooms and well stocked with toiletries, fridge, microwave, coffee pot. Check in was fast and friendly and included a warm, soft chocolate chip cookie. The 2 room suite is small but very comfortable. The pool was clean and inviting. The restaurant is expensive for dinner but nice atmosphere and very good food. Nice for a weekend away.

Stayed here for a night back in August due to a great rate on Saturday night even though the hotel was very full due to youth sports teams.
Check in was quick and easy even though the lobby was very loud because kids from the teams were «just hanging out» and it was a struggle to hear the front desk clerk and they were struggling to hear people when they had to answer the phone. I was given the traditional check in cookies and they were neither warm nor chewy but instead were cold and rock hard.
C’est la vie, no doubt all managers and supervisors were already long at home so hence standards go to hell.
The room itself was alright but it looked like it hadn’t been dusted in weeks as the cobwebs and dust were caked in the corners of the ceiling, on top of the TV, and on the nightstands. Also the hotel was undergoing construction at the time and after parking I entered one of the exterior doors closer to the room and was met with piles of wood, chairs, and other building supplies just left randomly in the corridor.
I wasn’t here long enough to see/​use the pool or eat in the restaurant and maybe after the renovations things will look nicer, exterior trim color of the hotel would look perfect in South Beach around ’85 in a Miami Vice episode, and maybe housekeeping will actually dust like their suppose to and maybe the cookies will be soft and warm.
But I doubt it and with so many other hotels in the area in the future I’ll stay elsewhere.