I am so surprised that I’m leaving this review. I had a hair service here about six weeks ago and loved this salon. When I saw a groupon for a massage I was very excited to try! It was by far the worst massage I’ve ever had. I explained to Tonya that I had a large knot in my left shoulder blade causing neck and shoulder pain. I left there with the same huge knot! My 55 minute Swedish/deep tissue massage and 20 minute reflexology did nothing to my shoulders. How could this be? Cold lotion applied to my back(not the bio freeze she had used in neck) was uncomfortable but not as uncomfortable as the extremely cold put on after the heated towels that actually made me say oh my god! All I could think about during massage was when was she going to make me jump again? And when is she going to work on that damn knot! I finally asked and she said she was going to do so more stretching in my neck. This never went near the shoulder blade knot and when she told me the massage was over I had mixed emotions. I wanted to leave but I wanted the relief that should have happened. I wasn’t offered any water which also surprised me. Any good spa always has a glass of water ready after your massage. After dressing I debated whether to share my feelings with Tonya and I did. She suggested a chiropractor or doctor, and she said she tried but my problem with that is she didn’t work the shoulder blade area to get to the knot there! I have to add thaT I have had great massages that have always gotten the stress and knots out of my shoulders.
Rachael W.
Tu valoración: 1 Lancaster, PA
Save your money for a salon who deserves your business! I recently had an appointment with Linda, a supposed great stylist, I informed her that I needed a certain hair color. The color was not suppose to be anything out of the realm of «natural» per my job. The stylist said not a problem, she would do her best to make the color work. I said fantastic! Just as long as everything looks good I’ll be happy. Well once the incredibly rough hair coloring and washing was done she turned the chair around to then say«it’s not that bad». Really? Is that what a stylist is suppose to say once a hair job is done?! Well once I got home and was able to fully look at my hair. I noticed how awful my color job was. My roots were bright red while the rest of my hair was an brownish-red which I had asked for. The hair color was also all over my face. I have gotten my hair done before and have had my face be free of hair color. Anyhow, I called the salon to speak with the owner to inform her, Deb, about the experience I had at her salon. And in short words she pointed out how I purchased the deal from Groupon and how I didn’t pay«that much» and how I should pay for the next appointment to cover up the mistake they had made. I’m blown away by the treatment I was given by the staff. I would NEVEREVEREVER recommend this salon to anyone. I cannot believe they treated a new consumer like that. I was trying out this salon because I am about to have a wedding and have my bridesmaids/mothers/entire wedding party be prepped there but not anymore. They claim«they love what they do» but during the whole appointment I had to get the conversation going the entire time. Since when does the customer have to start the conversation. The employee should keep that going. You can take this advice or not but I would never go. In fact I believe the BBB should have some input into this horrid salon. If I could give this rating a zero I would. Safe your money everyone!
Crystal N.
Tu valoración: 5 Elizabethtown, PA
I have only gone for haircuts and waxing here but they do such a wonderful job. They are very attentive to detail and care about their clients happiness after their services.