Heavenly Massage

I have been coming here for years now and for the most part they have pretty good masseuse here. They also offer a nice steam shower before or after the massage. Rosa is great if you need deep tissue.

4 stars for massages. I’ve had a few massages here as I often get gift certificates as gifts. I can homely say that I’ve never been disappointed from a massage, I’ve had maybe 4 different masseurs and have enjoyed all massages.
Had a solid pedicure and facial too (I saw someone reviewed they did not get steam, but I certainly did)
Massage comes with a steam shower which is amazing.
They lose a star because the rooms could be quieter, and the music they play is more distracting than relaxing.
Now the not so good: every time I go there is an argument of sorts between a customer and staff. Initially I saw one because the customer did not seem to understand the groupon (perhaps their discounting is what attracts a certain clientele), another seemed to be a dispute over pricing, today I walked into a woman arguing that the receptionist took her 20 and did not give her change, and it got pretty heated. While I was getting a massage today we were disrupted by a screaming match that led to the police being called.
I think it is a combination of clientele and the front staff not having the desire to make the customer feel welcome/​right/​special.
For example, when I went into today, I said I had an appointment for a massage at 10. After I was seated, the receptionist called over to me if I wanted hot stone (I did, I had scheduled the massage that way) so I said yes. She responded with «you didn’t say that when you came in! You only said massage»
While this didn’t ruin my visit, I think it is just an example of how the front desk is combative.

Got a hour long massage. Elizabeth was amazing. Front end staff die noy seem very friendly and could use some reminders to smile at people. Great massage but felt like they were rushing me out of there when my time was up which I didnt like.
Also they only allow cash tips just FYI. There are no signs or anything to let you know of this ahead of time. There is a walgreens across the street if you happen to come unprepared.

I’ve received great massages before, but I had the best-​ever on my most recent visit here. The front desk goofed up my original Sunday appointment by giving it to someone else, but I returned on Tues. ROSA gave me the most awesome, intense, and relaxing massage ever. She’s the best. Thanks!

I had a facial and massage. Both were horrible. The massage woman was hurting me so much. I told her lighter and she ignored me. The next day I had black and blue marks on my arms and my back was hurting me. For a few days my back hurt.
The facial was minimal products. No steam and no exfoliating. Actually used two products and that was it! I highly recommend not to be a customer. Save your money.

This post is only for the wonderful customer service from Zlatka. She responded to my Unilocal post and asked me to call. We discussed my issues, she made some suggestions for next time I come in. All in all a very positive customer service experience. Hopefully my next visit will be stellar. Thank you Zlatka.

I haven’t been here for years and went in last night for a facial and remember why I stopped going. The cleanser was massaged into my eyes, the steam lasted at least 20 minutes of the 1 hour facial and during that time I listened to her clean up a bowl of water that she spilled on the floor. The exfoliator and mask were brushed over my entire face including my lips. The extractions consisted of a brief pinch in my cheeks area where there were no blemished. When the lotion was applied before massaging my face a glop fell on my lips, that I had to wipe off before she noticed. A complete waste of time and money.

Was there last month for a massage with my husband. We both had a nice experience and would recommend this place for anyone looking for a decent and reasonably priced or a basic massage.

Got a massage there with Elizabeth a few weeks ago. Super highly recommended — easily the best massage I have got in the US (and I have tried a good many different places).

First things first, the layout is a little awkward, and the décor can be improved, BUT the staff are SO friendly and sweet AND knowledgeable… so the atmosphere doesn’t matter so much, because you can walk into a fancy, decorative spa, but have horrible staff. And anyway, you’re coming into contact with the PEOPLE, not the décor. So, it’s the customer service that matters the most, of course.
Anyway, I was booked with Elizabeth for a massage (90 minutes) and wow, all I can say is my back felt better for like 3 weeks afterward. I suffer from what many people suffer from nowadays (thanks to typing and texting ²⁴⁄₇), called «text neck». I have been to a few spas in search of the right massage therapist to my fitting, and I have found that even at the upscale ones, the massages can be quite awful… I am very picky with my massage therapists, but Elizabeth was friendly and I quickly got good vibes from her.
She helped me to relax right when I hit the treatment bed. She focused on the places in my back where I have the most tension and had time to work on other places as well. She helped me to breathe better, made me feel super comfortable, and her technique was just amazing. She applied the right amount of pressure too. She wasn’t pushy on selling anything either.
Also, one of the things I liked most about Elizabeth was that she really wanted to know HOW and WHY I had back pain… she wasn’t solely there to service and get paid. She went above and beyond what I expected… she took time out of her break time to give me tips and help me with my posture and overall well-​being. She is AMAZING. Highly recommend her. I will be going back very soon.

I love this location. The girls at the front desk are nice and always dressed cute. I’ve had a few massages when they go on sale on groupon. Amazing. I need more. I always book an appointment with Gina the aesthetician. Amazing. I live 18 miles from this location but I come because Gina is the best.

My first massage experience…
Imagine entering into a cozy looking place being greeted with smiles from some of the most beautiful women I’ve seen (my wife will hate me for this).
As I await for my assigned masseuse to take me to heaven I am offered water and comforted by the beautiful ladies. I decided to go with a deep tissue massage which was recommended to me by my «athlete friend» little did I know I had signed up to endure some pain that day.
The massage started out nice and relaxing but I was too much of a (beep) to handle the pressure so I asked my masseuse to take it easy on me, which she did.
I came out feeling like a new man floating up in the air, overall was a great experience and I cannot wait to go back.

Today was my 3^rd time in Heavenly and I absolutely love getting my nails here! I was in the area so I decided to walk in and see if they have an availability. I waited for 5 minutes until the front desk was trying to get me in. They were really nice and accommodated me right away. Aga was my Technician and she did a fantastic job. I paid $ 25 with a coupon and the my pedicure took about 1 hour. If you are looking for something that’s not too pricey and a great atmosphere, try this place!:)

Upgrading. I have been back a few times now and realize they are due for an upgrade of my initial rating. It really comes down to your technician. The have good staff here. It’s clean and they do a good job for those who want to relax and get rid of stress.

I recently came here for a couples massage and it was great! They seem to be very clean and pretty friendly. I was initially taken a back when i was requested to pre-​pay but I couldn’t be mad seeing all the previous reviews, I figured they must have had problems in the past. I was a bit irritated that the represenative asked me over 4 times in less than 1 min if I wanted to be together with my boyfriend in the couples massage. She was really nice so I really couldn’t be mad, couldn’t hurt asking more than once, I guess?
Our appointment was for 3:45 and we didn’t get in till 4:00. Just be aware if you’re going to make an appointment it’ll probably around 15min after that or so.
The couples massage room was very nice, the beds were super comfortable EXCEPT the head/​neck rest. It was pretty uncomfortable but the towels on each side of the cushion helped a bit but after I was asked to turn over to the front I found how sore my neck was. That really is my only complaint. We had Tasha and Valetina who were really great and made sure to put a good amount of pressure on both of us. Reading previous reviews, I saw how it really depends on who you get, either of these two women are fantastic! I will defintely be back for a spa day w/​their email club specials you get some good deals! Overall, good experience.

Oksana helped me out and took care of my bad back after 7 months of pain and struggling my back was killing me tremendously I tried everything go to massage places going to doctors everywhere and nothing help me then I came do this place in after 2 hours I feel like a brand new person thank you again

great. great hospitality. Deep hard massage was amazing.

It was about 2 years since I had been to Heavenly Massage for a mani/​pedi and now I remember why. My mom and I made an appointment for 1:30. We showed up about 10 minutes early, signed the waiver, and picked out our nail polish and then waited. Sometime after 1:45, we were finally seated for our pedicures. My mom was halfway through her first foot before my girl finally came.
She was obviously stressed out and rushing. She cut a cuticle on my toe and it started bleeding. She acted like nothing happened after putting the disinfecting stick on it. She finished around the same time my moms pedi was done. Told you, rushing to get done.
During the manicure, she was taken away by what I can assume to be her manager. She said they needed to talk. Really?! She came back and rushed through my finger nails like it was a race. This time, 2 of my cuticles were cut, she apologized, but it hurt and drew blood. After she was done with me, she ran off to the next lady who was «in a hurry». Despite 2 other nail ladies sitting around.
Finally, around 3:15 we left. Two days later and my toe still hurts a bit when in contact with anything, and my nail polish on my fingers are chipping. Great, glad we spent $ 90 for nothing.
Save your money, there are better places out there.

Really hit or miss with massage therapists. Today was a miss. I went for a deep tissue massage. The therapist left me to undress and didn’t come back for over ten minutes. And that was after I called the front desk from my cell (since I was already undressed and waiting on the table). When she showed up she proceeded to blow her nose and then did not go back out to wash her hands. Yuck.
I’m pretty much of a massage diva and know the difference between deep tissue and hard massage. This therapist was all about hard, not deep. And hard was painful. I stopped her a few times. The treatment was inconsistent. Mixing hard with Swedish which was ok until she got to my shoulder which I told her was a mess before we began, and after telling me my muscle was «bad», I asked if she meant tight — her command of English was not good, which is fine, but made communication stressful– not what I want in massage. I mentioned that the reason I came was because my muscle was tight-​it was a very strange conversation. Without warming it up, she put a lot of pressure on an already stressed muscle. Ow!
At the end, she gave a fake smile and handed me her card. This was a total miss. I have had massages by other therapists there who have been fantastic. And you can get in same day most of the time.

Got a 80 minute massage and a facial
Massage was good and facial was great
Only reason didn’t give 5 stars it’s was cold while having a massage and the head rest was so uncomfortable besides that pretty good