MINI of Morristown

What the hell they are doing ?? They have something on online and different on the vechile. Its horrible to face like this. I came here from NY and returned back without Audi Q5 after almost done paperwork. They should shame to put wrong information online and trying to cheat the people or wasting their valuable time. Looking for less then zero star.
Save your time, never go places like this…

Well what can I say. Went to look at a Mini copper, and our sales guy was nice when we walked in, but turned into a big rude jerk. We drove over an hour away and was angry he spent three hours with us. And to top it off when we questioned the «Dealer Prep Fee» of $ 850.00, and Document Fee of $ 450, our sales guy told us that a fee for fixing up the car. ?? What? Goggle it. This place is a rip. We got a beautiful Mini in NY. NO Dealer prep fee, and Doc fee was only $ 75.

I did purchase a 2013 Mini Cooper Hardtop Baker Street edition.
Morristown Mini is definitely a class act. No pressure to purchase and very professional. Great staff and a quick, easy sale.
Went in Saturday and test drove 2 vehicles, made my choice and had car inspected on Monday. Everything checked out perfectly and I will pick up car on Wednesday.
Thanks Frank and Irma for making this a pleasurable experience.
Great service!!!

Very poor service once again!!! This place is a joke! All they do is lie… they tell you one thing and never deliver. I recommend u shop somewhere else!

If you’ve met me, you’re probably wondering what in the world I would want with a Mini. The answer is nothing. I went here merely to help Nathaly V. kill her curiosity over these little buggers. Now, I’m part to blame. I told her she’d look good in one, which ended up being true. She wanted a convertible, but not after learning all convertibles contain Puegot engines. We were both under the impression all Mini’s had BMW motors, but that turned out not to be true.
All that said, I’m basing my review of this dealership on our experience here. Our salesman, Kyle, was clearly getting annoyed by our fourth and final test drive. Sorry, but buying or leasing a car is a big decision, and if not for the amount of options they have or how the different features of each car affect the drive (such as the difference in motor), we probably wouldn’t have had to try out so many different cars.
In the end, however, their leasing options flat out suck. They’ll tell you right off the bat you’re into the high threes or low fours. When financing a used 2015 model with 13,000 became a considering, it quickly became a non-​option after they wanted $ 425/​mo. for 48 months or $ 350/​mo. for 60 months. Not to mention the car smelled like wet dog, and they wanted to tack on some BS restoration fee.
Aside from the outrageous payment options, the warranties simply aren’t that attractive. Whereas mostly every other car company still offers at least a 5 year/60,000 mile warranty, Mini is skimping at 4 year/50,000. Not this dealer’s fault, of course, but still something to consider.
Jason, the finance manager, came out with Kyle and offered to cut some costs where possible, but we were light years away from anything that could make sense. Jason himself summarized Minis quite nicely: they’re a «want,» not a «need.» In the end, Nathaly didn’t need one, much less want one, but their persistence was admirable.

This place is the worst. And I do mean THE WORST! The service department had my car for four days just to replace the battery and alternator. The service department didn’t once call me to keep me informed of the progress of car — I had to call them. When I called them they kept me on hold for 5, 10, 20, 30 and 50 minutes at a time. No lie. I choose to wait on the phone so long because I was told multiple times that I would be called back, but I wasn’t.
Once I did get someone from the service department on the phone they gave me wrong or incomplete information. I finally had to get the general manager on the phone before I finally got the work done.
To top it all off, their people are mostly rude.
I’ve never written a negative review about any company, let alone an auto dealer service shop. And I can overlook simple mistakes or a rude person. But this experience was beyond anything I’ve ever experienced.
Stay away from Morristown Mini’s service department! They are the absolute pits!!!

In case you are interested in buying or leasing MINI the MINI of Morristown is your place. The entire staff is very friendly. Particularly I would like to highlight the Assistant Motoring Manager David Dobler. He is extremely knowledgable and patient person. David is not your typical Car Salesman. He is a person who is willing to approach, probe, present, listen and at the end find the right solution for the customer. Please go see David Dobler at MINI of Morristown for a great new car purchase experience. Great job everyone!!!

I recently took my 2011 Mini Countryman S in for an oil change. Shortly thereafter I found out there were two other serious issues, which I was made aware of by Kellie. At first I expected a long wait time and more importantly an expensive dealership price tag for the work. Kellie was extremely professional, informative and accessible via phone or email. She did her best to work within my budget to keep the price competitive for a dealership. She called and emailed me several times throughout the day with updates and clear numbers so there would be no confusion. In the end, I am lucky she was my service agent. I generally like my local mechanic because I find the service more personal and the pricing more competitive than most dealerships. That is no longer the case with Mini of Morristown. Kellie was extremely personable and the pricing was very reasonable. Not to be quoting movies, but «I will be back»!

Received very poor service with my mini. They failed to tell me all my options and when trying to call and make appointments for inspection for my lease, they had to wait until 1 specific person (will not be named) — was available to make an appointment. Also receptionist was little to no help and I couldn’t make a reservation online. Had to call 4 times just for an inspection. Never coming back.

Very solid three stars for service under warranty. Kellie W. the service advisor and Eric the tech took good care of the wife’s toy, thanks people.
They had to tear down the interior to bare metal in order to repair the aftermath of a water leak in the sunroof right drain hose, ouch. Replaced basically all the electronic parts in the passenger foot area. I was impressed by how many detailed pictures Eric took & showed me when I picked it up, could really see the corroded electrical contacts and other awfulness that results when water stands in a car interior. They even detailed the interior, looks great. Hopefully the little beast will stay water tight for a long time.
Why just three stars? Bcos they had it 6 days. Drop-​off (with an appointment!) Friday 11am, diagnosed it Monday, repaired it Wednesday. I do appreciate that it was a large job and I’m grateful for the zero-​cost warranty service, but the long wait was frustrating to certain members of my family. And you know isht runs downhill. Just sayin.

I just completed the buying process for my 2011 MINI Cooper S Countryman.
Though the wait was a long one last Saturday (there were a TON of people in to buy), the experience was the easiest my boyfriend and I have ever dealt with in car buying. I saw my car online, went in, and drove home with it that day.
Not even a full week later, my plates and registration were in.
The team at MINI of Morristown are kind, professional and personal — they get you to the price point you need to be in and present you with all possible options.
I can honestly say that Kyle made the process FUN and seamless — he even surprised me with a coloring book (we can all be a child again) and gold MINI bag :) !

Great customer service and great cars make leasing/​buying a car a very enjoyable experience. Love Mini of Morristown. Amy the GM is very nice and Kyle, one of the sales managers, is the man.

Everyone here is so nice and attentive. I’m always greeted by staff and sales people and the vibe is friendly. They do their very best to make sure you leave happy and that the problem (s) was resolved to your satisfaction. Jake is absolutely wonderful at customer service. He is always friendly and is a good listener. He goes above and beyond being helpful and I greatly appreciate his efforts.

Been coming here for years for service and they are the best. They basically know me by name. Very friendly and they’ve out of their way trying to alleviate any issues, if any, with your MINI.

This service department is fantastic. I had a terrible experience at another dealership where I was scammed for service charges (Habberstad Mini in Long Island). This service department is professional and efficient. They did a terrific job on my car. It came back serviced wonderfully and cleaned. I would highly recommend this dealership for service.

Very positive experience working with Alan, Juan and Miguel on a new Mini lease. Thanks guys!

Jenna and Kellie were fantastic to deal with at mini today. They had Nigel, the wonderful chap, drive me to and from work to get my car after service was completed. Very happy!

Here’s my pretty negative experience:
I took my 5 year old 2009 Mini Cooper S Hardtop here to be diagnosed for the loud rattling and metal grinding sounds its been making lately. After the diagnosis, I was advised that $ 7000 of repairs were necessary. I’m not debating that the repairs were or were not necessary since i’ve no expertise in fixing cars. However, when I decided that perhaps it wasn’t worth the repair bill to keep the car and was considering trading in for a new car, the offer they made for the trade in was for $ 1000. Here’s the rub, this dealership tried to deduct the full retail cost of repairs from the value of the car when clearly it does not cost them nearly as much for parts and labor. The opportunity cost of their decision is not not only will I never do business with this dealership again but I’ll likely never buy or recommend the Mini.
The happy ending to this story is that I was offered $ 6500 trade in towards a new Prius.
56MPG on its maiden trip vs the Mini’s 27MPG at its best.
Side note: its kind sad that a Mini dealership looks at its own products with such low regard.

What is up with all the negativity towards this location? This location has outstanding customer service. Before my wife and I drove out here, we pretty much negogiated everything though email with Dave. We prequalified and then went out the same day. The location is small but they have a wide selection of used and new cars. They have great deals here and they also have a USAA discount for military personnel. My wife test drove her mini and we walked out with the car that day. They took care of the car registration and insurance for us. I cant complain about this location and highly recommend you getting your mini here!

Are we in a Mini cooper dealership or some cheap-​ass shady dealership off of 1&9???
The place is small. The dealer who test drove w/​us barely knows his own product. When asked about the various instrumentation on the dashboard of a Mini Countryman, his reply was: «Well…it’s complicated, but I think that’s on purpose!» Helluva way to pitch your product.
We made it clear to them that we were just looking. That didn’t matter since they sat us down and tried to hussle us into getting a Mini at that very moment. Their proposed trade in value for our car was insultingly low (& even bragged that we won’t get a better quote anywhere).
We reiterated that we weren’t ready to commit, yet they had their manager sit w/​us and demaned «what do I need to do to put you in that Mini tonight». That did it. We walked out disgusted.
We wound up getting our Mini through Prestige in Ramsey (and yes, we got a better quote for our trade-​in).
Oh and don’t make the mistake of ever giving your tel. #. They relentlessly kept calling us for weeks after we told them we were no longer interested.
Shameful.