Enterprise Rent-A-Car

Good location, friendly people, but kind of a weird setup.
I’ve rented from here probably 5 times and each time it’s a different experience.
They get bonus points for being a great local option for those of us around Morristown and their staff is pretty cool. You can tell there are a lot of regulars and that the staff interacts really well with them.
With that being said the car choices are pretty dismal and on one occasion I had rented a certain class and received something in a lower class then this past time I rented an economy and because they only had an suv I got a nice free upgrade. You win some and lose some. All in all not very consistent.
The real issue for me here is their gas policy is not pick it up full and drop it off full. When you get your car it could be half full. Normally not a major issue but when you’re going on a long road trip the last thing I want is to stop an hour into it to fill up.
Will I rent again? Yes because of the convenience factor but that’s really the main reason.

Fantastic location to rent a car from. Nicole is an excellent representative. She was very helpful. She had me in and out very quickly and I’m very happy to say that I’d always rent from this Enterprise always!

Overall nice employees, however service is incredibly slow because they are understaffed. We had to wait about 30 minutes to check out a car, and another 30 minutes to check it back in. From the lobby, we can hear the manager inside the office constantly answering phone calls from customers — bottom line, they just don’t have enough people working at this high volume store.
If they get more employees up front and do more proactive car reviews/​visual checks earlier on, then they can definitely make the customer experience better.
Not sure if they have VIP type programs like Hertz Gold, but I’m hoping their more frequent visitors won’t have to wait so long.

Everyone at the Morristown enterprise is extremely helpful and very friendly. They had us up and ready to go in a very short period of time. Even though there’s an enterprise 5 mins away from my house, I’m willing to drive 30 mins to receive that kind of service.

Check your receipt before you leave. They tacked on a few gallons of gas when I had replaced all the used gas and could have easily shown a receipt had I known they were going to claim I didn’t properly refill the car. Once I noticed the charge I called the next day for a refund and am waiting for the final confirmation. This could have been avoided had the rep simply commented about the gas charge instead of blindly tacking it on.
The wait in this place can be very long. The amount of time they spend with each guest is insane. The entire enterprise process needs to speed up. At airports it is a fraction of the time this place takes. The line was 10 deep this past weekend with only two guys at the counter.

The staff were very professional and attentive to my needs. I rented a Ford Fusion and now I am convinced that this is the car for me… I’m buying it!

It’s always a pleasure to rent a car from here while I am in town visiting family. The staff here and at the Madison location are always so friendly, knowledgeable and helpful. I definitely recommend Enterprise!

Best enterprise I have ever been too! Brady the manager is top notch! He cares about the customer and makes the interaction very personalized. He even remembers my name when I come back! Always accommodating to my needs. The whole staff is great and you can tell they love working as a team together! Whenever I need to rent a car, I would drive the extra distance to work with this location! Thank you for a great experience every time!

The Morristown Enterprise Rent-​A-​Car will get you where you want to go and do it with a smile. They are not only very good at what they do it in a very pleasant and friendly manner. They were very helpful in getting the right car for me and got me the best price possible. If I need a car in Morristown again I will not hesitate to use them over their across the street neighbor, Dollar Rent a Car, who have burned me for the last time.

The Morristown Branch performs very professionally. It was a pleasure to work with them. I needed to rent a car for the weekend and was worried I wouldn’t be able to get to work in time as I was going to pickup the car at 7:30 am. I went in there and was out within 10 minutes after being explained everything very carefully and having paid. I had a question regarding mileage and called back 10 minutes after I left the branch and it was answered. They couldn’t be more friendly!

Enterprise is a well-​run business in general. This location is friendly, fast, and professional. They seem to manage many cars and appointments efficiently and simultaneously, while never losing their cool. Pickups and dropoffs at NJ Transit Morristown train station are quick. I’ve rented here multiple times and couldn’t ask for a better experience!

this enterprise branch has served me well on many occasions. the staff is friendly, efficient and helpful. they have often gone above & beyond with free upgrades. although the selection is small, the models are good. my only two problems are that they aren’t open Sunday and sometimes the line is long…

Nice job, Brady and Christine really were friendly and explained all the options on the phone and in-​person again. Quick and simple, and usually apparently a better weekend deal on all the cars they don’t rent to businesses during the weekend. (except minivans) While they aren’t as fast as some of my other experiences, it’s still a very friendly place to rent a car.

I usually had great experience with this location and other enterprise locations. Unfortunately this last time they decided to be greedy and moronic so I am going to give one star to the staff. Brand destroyers nice job!

During strike duty our company rented cars here. They picked us up and took us back to this location and checked us in and got us out on the road quickly and efficiently. The selection was decent and the cars were clean and worked well.
The staff is good and they did go above and beyond for being nice to us. If i needed to get a rental car in the area i wouldn’t hesitate to go here…

For what appears to be a smaller location, they have a fleet of over 200 cars to cover the various business and professional needs of the area. Nice staff who hooked me up with an upgrade, picked me up from the auto shop and dropped me off. Plus cheap van rentals available.