PNC Bank

I’ve been a long-​time PNC customer and I’ve not had good experiences with this branch since moving to the Morgantown area. Most obnoxious is that no one ever returns phone calls. I wanted to discuss the possibility of a personal loan, six weeks later and no call back. They needed to refund some fees after their ATM broke while I was trying to use it, it’s been three days and no call back.
One of the personal bankers, Ryan, wasn’t very interested in changing my personal banking accounts, even though it is exactly what I wanted and ended up doing with Lori, another of their personal bankers when I made it into the branch three weeks later.
Frankly, the whole place seems to be run by people with the mentality of high school sophomores. The tellers can handle the basic stuff with proficiency (which is why they get two stars), but beyond that, this place is a zoo.