Hate this place. Hours are better than safeway and others is the good. The bad is they NEVER have it ready even when your doctor sends early, you call, or need urgent refill. Drive thru is a joke for this reason, you always have to come back. Hate the service and lack of urgency, from sj with real 24hr service and never had this issue… will often transfer to sj to drive up and get it as faster than waiting.
Paul C.
Tu valoración: 5 San Diego, CA
This is a very busy pharmacy but they always do their best and take good care of me. Jessica goes out of her way to get my prescriptions, always greets me with a smile and a kind word, the pharmacist’s are always willing to help. Thanks!
JD B.
Tu valoración: 5 San Jose, CA
This has been my Walgreens of choice and Jessica has been an awesome pharmacist. She’s super efficient and helpful.
Denise G.
Tu valoración: 5 Morgan Hill, CA
I get my prescription at the Morgan Hill pharmacy staff is very nice and curious. Have saved me a lot of money keep up the good work Jennifer!
Steph C.
Tu valoración: 2 Gilroy, CA
Love the convenience of the drive up window but could they be any slower? Seriously there will be one car in front of you and you will wait at least 10 minutes. To verify an address and make a payment??? An even better classic– you order online but when you get there they only have a partial fill or tell you they need to call for a refill! Very unreliable. They need to work on at least doubling their staff AND customer service skills.
Kelsey U.
Tu valoración: 1 Morgan Hill, CA
Poor service we waited a long time about 10 minutes and we were the only ones waiting
David G.
Tu valoración: 1 San Martin, CA
Be prepared to wait a while for your prescriptions to be filled. Seems they prioritize the drive-up window over walk-ins. They usually make you wait in line until you reach a slow boil! Then when they see you are irritated, you get all the standard apologies. They really need to rethink their pharmacy procedures. After getting this kind of service many times in the last year, I am now done with this store
Fast D.
Tu valoración: 1 Ventura, CA
At the walgreens on dunne ave today a cashier(Alexis) was extremely rude to my grandmother who is 85 years old(apparently this happens quite often but my grandmother is scared to say anything)) The cashier argues about sales, prices that are in the store ads an refuses to check the ads. The cashier acts as if she is bothered by doing her job. I also contacted the store manager and he also acts as if he does not care how his employees behave. I am extremely angered an disgusted with this grandmother an mother have been loyal customers since I was a small child. I can see why they have bad ratings from previous customers on Unilocal review. I hope they remedy this situation.
Katie L.
Tu valoración: 1 Gilroy, CA
I came in with my mother just to waste some time, when I realized that they carry the cologne my husband likes. I stood at the cosmetics counter for 20 minutes while 2 employees walked by me and completely ignored me. Then an employee at the front counter actually made eye contact with me and I mouthed, «hello, help?» And he moved over so his face was behind a stand of magazines!!! What the f*** !! I ended up walking out with nothing. WORSTCUSTOMERSERVICEEVER. I would give 0 stars if it was possible.
Jenn W.
Tu valoración: 2 Tulsa, OK
The pharmacy staff is nice, but this place is SUPERSLOW… Don’t even attempt the drive thru! They need to hire more workers for the pharmacy, because it seems to take forever… They also need more chairs in their waiting area.
Mike B.
Tu valoración: 1 San Jose, CA
Been shopping here for years and sorry to say will not be going back. They’ve switched managers and long time employees been fired or quit(wonder why?). Other than Denise — which is a pleasure, all others especially the manager has Zero people skills and crappy customer service. Cvs here I come !
Kenny S.
Tu valoración: 3 Morgan Hill, CA
Sad to see so many negative ratings for this place. It appears most have to do with the pharmacy. I have never used this pharmacy, so I can’t speak on it. All I know is that I go in, grab what I need, and I’m out quickly. Often it’s way more convenient than going to the large grocery store across the street. I hope they get their pharmacy up to speed. It must not be very good if so many people are saying the same thing.
Vicky L.
Tu valoración: 3 Napa, CA
Walgreens has a great online system, and when combined with the pharmacy, they do pretty well. They send automatic calls to you every other day when your prescription is ready until you pick it up. Easy, handy-dandy people to work with.
M S.
Tu valoración: 1 Midland, TX
I am transferring my prescriptions to another pharmacy! They are horrible with extremely poor customer service! Over the last week I have called twice to see if a prescription was ready. Both times I was told yes… however when i got there they didn’t even have it in stock! There wasn’t even the curtesy to tell me that. So… that was miles and time wasted for nothing. As a bonus… I was there today in one of the drive thru lanes and was told to wait a minute… meanwhile after 10 minutes another customer went in a different lane and was serviced right away. Avoid this place — it isn’t worth the high blood pressure(BTW…their District Customer Service office in Burlingame isn’t much help either).
Twitch R.
Tu valoración: 1 Phoenix, AZ
In from another state. Stopped to fill a prescription for my child. The lady«Jess» was less than helpful. I asked her to call the Walgreens pharmacy I usually use and also the doctor and her response was«What do I tell them?» way to go the distance for a customer that in essence shops there and pays your wage. The appropriate response would have been to help figure out how to get the prescription filled. Needless to say, I moved on to a different pharmacy who is actually working with me on this.