U.S. Bank

These two representatives, Charmaine and Emerlina make the biggest difference in choosing to come to this location. Highly recommend coming here more than the convenience of the hours and the location. These two ladies go beyond what I expect at a financial institution.

Whoever came up with putting a bank in the grocery store is f’n genius! You can deposit your check and grab the milk in the same visit.
I think I love my bank so much because it may be just little known to everyone, no lines, super friendly and never a hassle… they practically come to you being in the grocery store

I got a letter in the mail from US bank stating that they were going to start charging me a fee unless I started depositing more money or getting a credit card. I only run my auto loan through this account, so I don’t want to have more coming to this account than necessary.
I called the bank and spoke with Josephine. She said that I did not have to get a credit card since I had a loan account, and that they just sent that letter to everyone. That seems so inefficient, but whatevs. She also told me that they had 0% interest credit cards. I’d had such positive experiences with US Bank before this that I decided to go ahead and do it.
I applied for the credit card somewhere around the 18^th of April. Josephine took my information, and told me she would call me back. She never called back.
I called on ⁴⁄₂₈ and asked for an update. She told me that the credit card had been denied, but couldn’t tell me why. I asked her when it had been denied, and she said on ⁴⁄₂₁. A week ago? And you haven’t informed me? Isn’t there, like, a law requiring you to tell me in writing why the credit is denied?
I am not confident that Josephine knows what she’s doing, and it makes me really hesitant to continue banking here. To think I had been considering moving all of my accounts over. It’s such a shame because the other folks I’ve worked with have been great. Because they’re so nice, I’ll leave it at at 3 star.

I usually stop by this branch when I’m doing my grocery shopping. Jimmy, my personal banker is always friendly, funny and very professional. Very helpful and squares away any problems I may have. I can definitely trust and count on him with all my banking needs.

***DISCLAIMER: I WORK AT THIS LOCATION***
This branch is located inside the Safeway on Tennant Avenue. We are open 7 days a week, and only close four days a year (Easter, Thanksgiving, Christmas Day, and New Years Day). We pride ourselves in our five star service guarantee and our commitment to our customers. We offer free checking accounts with no minimum balance or direct deposit requirements. We even offer free accounts to people on Chexsystems! If you would like a bank that strives to offer the best products, the greatest convenience, and the most personal service, please give US a call!