Precision Tune Auto Care

Worst customer service imaginable!
Took them 4 days (!) to fix the A/​c of our car. Were told daily that the car would be ready soon. Went to pick it up, waited for 2 hours on site, just to be told at closing time that it will not be ready as expected. Unfriendly manager Don. seems to hate his job! Stay away from this place until they put in better management again!

I needed an oil change quick and just pulled into this place. Early the manager was very helpful, pleasant and the service was so quick that I returned the same day with my second car for an oil change. Both cars were completed within an hour. Go see Early to get the best quality service.

Three hours into dealing with a flat tire with 3 kids under 4, we finally made it to Precision Tune Auto Care. We were in & out in 15 minutes and back on the road. Thank you!

Came here for an oil change about a month ago because I saw that they had a check-​in offer of $ 1 for $ 15.99.
The man at the front desk said it doesn’t apply but didn’t explain why? I got an oil change anyway but I’m never coming back again. Overall, the oil change took about 30 minutes but it was irritating how they didn’t honor their own promotion.

Oil Change
Quick service (even though I did not have an appointment). Coupons are honored, and, the Tech did not leave the engine running when the car was pulled up to the waiting area

So I had a horrible experience here and well this is what happened. I was going to this garage for everything timing belts clutch etc. My brakes went metal to metal and it cost me an extra 300 $ thanks to this «FULL SERVICE GARAGE».cough cough. I thought I was going to a full service garage for full service but I guess not at precision. I told mr. Sean Luke hey I was just here a week ago for a oil change why didn’t you guys let me know my brakes were so low? Now I have to spend a grip of money. Well mr. Sean John was not very professional or customer service oriented or just straight up. This is the last straw on a long list of bs this company has put us through. Oh yah let’s not forget to give Mr. Jim B the district manager a shout out for making promises and being totally full of crap! A fish rots from the head down! Keep up the fine work fellas. Needless to say I and my family will not be spending our money with ANY precision locations.

Needed some work done to my car. The manager, Don, was very professional and gave me a very fair quote. My car was repaired in a timely manner and I’m very satisfied with the work. I will be bringing my vehicle here from now on.

I first started coming here when I got a groupon for an oil change. The first few times they were great. They had great customer service and were always so nice. I don’t know if they changed owners/​mangers but the last 3 times i went in the front crew have been so rude. They really don’t seem to care that they have bad attitude or that they are making customers walk away. This morning i wanted an oil change and Don was rude. I walked in with a smile on face and said Good Morning. Don didn’t even smile but rudely just said «have a seat». He could have said it nicely or even asked real quick why i was there. There were 2 other customers sitting in the chair. So I waited patiently. Then 5 mins later or so he turned to me (while he was assisting the other member) You will have to leave your car, because i don’t have time till in the afternoon. He said very rudely. Why would he make me wait 5 mins to tell me that. He could have said then when i walked in. I said no i can’t leave my car, he shrugged and went back to the looking onto his comp. Really? He could have offered a better time on the weekend or told me to come back next week but no. So i went to Jiffy Lube instead.

I’ve only had one transaction with this shop but my experience was great! While in Morgan Hill I discovered that one of my brake lights was out. I pulled in and asked if it could be replaced while I waited. Result… I was out and on my way in 10 minutes (literally). As for the price, I could hardly have done it myself for what they charged. No up-​selling, no hassle! Granted, it was a simple job, but I couldn’t be more pleased!

I’ve been coming here now for the last 4 months for oil changes, vehicle maintenance, and a set of 4 new tires. Great prices and the service provided by Lacey and Don was fantastic. This location will be my go to stop for any of my vehicle needs from now on. Thank you Lacey and Don!

Yo guys. I just got my oil changed today. Great service up front. But you left and forgot something under my car. It looks like the plastic door to the oil output was forgotten and left open… After you worked on the car… Lucky it didn’t snag onto anything in the freeway and fold and break off…:(.

I brought my wife’s car to this place for a transmission fluid job. I was greeted with smiles and welcomed into the place. Even was offered coffee. They had a pretty good price to begin with plus gave me an additional 10% off from Unilocal then gave me another 5% for a coupon which helped a lot. Turns out my wife transmission was a little bit more difficult than anticipated but they got the job done without any additional markup. They were quick, car is clean, wifes happy, thank you guys great job.

They are really sweet and helped me get my oil change quickly. They accepted my Groupon and I was in and out in no time. Kevin the manager is dedicated to giving the best customer service. THANKS KEVIN! I will definitely be back.

I have had my oil changed here about 5 times here using the Groupon oil change which I use towards a synthetic oil upgrade
Great service. It’s first come first serve no appointments
They show you things wrong with your car so you know it’s legit. Check em out

Just have my car smog check today. Awesome service, reasonable price and outstanding professional and polite customer service provide by a employee called Dustin. Mr Deo (smog check worker) was very professional.
Friendly and professional staff.

Dear Tony and Ramin;
When I came to this Precision Tune the two of you manage, it was for a simple check engine light and oil change. Now, after coming to the brink of a civil lawsuit and $ 3,000 later, you now have earned this Unilocal review.
I know your business doesn’t care about it’s Unilocal reviews or the Unilocal community, since Ramin’s words to me when I told him I would give you a negative review on Unilocal were «Go ahead, put your review on Unilocal,I don’t care.» The truth is Ramin, that this is not really a review of you guys at all (let’s face it, if it were I would give negative stars, and if those stars could implode into black holes, I hope they suck your irresponsible and indignant auto care business into oblivion…), Instead, it is a life saving warning to the Unilocal community to avoid your business like the plague. And as word of mouth online begins to spread through Unilocal,people will be spared the hassle of dealing with your utter unprofessionalism and shoddy workmanship and you will lose business as a result — which is a good thing since you don’t deserve to be managers by any definition of that word.
The brake system and the fuel system of every vehicle is vital to the safe operation on the road. You guys, and those you manage, screwed up both of these systems to the point where your District Manager Dan (who thanks to his professionalism and business approach) was able to save Precision Tune from a lawsuit. He also said I was lucky to be alive and not seriously injured, all due to your negligent and dangerous repair of my Dodge Charger.
You took my hard earned money and first replaced the fuel intake manifold but DID NOT ADJUST THE THROTTLE BODY. The car DIED ON THE FREEWAY during the morning rush hour commute. You fixed the problem (after I lost a day of work) and returned the car to me. You also replaced my rear brake caliper when you worked on the rear brake differential. When you replaced the right caliper, you FAILED TO SECURE THE BRAKE CALIPER WITH THE UPPER CALIPER BOLT. The caliper CAME OFF THE TIRE while I was ON THE ROAD. It could have KILLED ME had I been on the freeway and had the brakes seize like they did behind a SEMI-​TRUCK going at freeway speeds That’s the risk your negligence created for me.
But again, you guys don’t care. I know this because when I came to pick up the settlement check from you guys, neither one of you apologized to me for the utterly incompetent work you performed that jeopardized my life and the lives of others on our local roads the day my calipers seized.
I really hope this Unilocal review helps the South County community avoid your business. People deserve to have their cars worked on professionally and with a high degree of skill and customer service. They will not find any of those elements in operation at the Precision Tune the two of you manage in Morgan Hill.
May God keep everyone safe who takes their car here after reading this review…

These guys are so great. They are helpful and accommodating, and they keep a clean waiting area which is great if you have to bring kids. They do get busy on weekends, and I have seen customers flipping out at them over the wait time for some services. My recommendation to them is to get up and in there earlier — I have never had an unreasonable wait time when I get in soon after they open, and even when I needed more things done and the wait time was an hour, it’s a quick and easy walk into downtown Morgan Hill (or to the farmers market if it’s a Saturday), and before you know it, it’s time to pick up your car.
The guys here are always very kind when I come in, and they NEVER try to upsell me on additional services like Jiffy Lube does, which is why I keep coming in.

Been going to Precision Tune Auto Care for a few years with no issues; great service and good prices.
Went in there today for an oil change and got quoted $ 120! That’s right, $ 120…smh
Drove down to Monterey Auto Service and was quoted $ 70 for the same service. Looks like I found a new place for all my future oil changes…

Update to Precision Tune Auto Care Morgan Hill, CA Review:
How to go from 5 star service to 1 star in one easy step!
I have to report that the Precision Tune Auto Care in Morgan Hill is now run by rude, opportunistic, uncaring staff.
Don used to be the manager of the Morgan Hill store and he was AWESOME! Customer centric, cared about customers and, always went the extra mile to take care of you.
My daughter went down yesterday to have her oil changed on her 2015 Honda Civix EX, and I had purchased a groupon for a complete oil change which she had with her. Her car required 0 – 30 synthetic oil and the new manager gouged her another $ 50 for the upgraded oil!
The store also failed to advise her what they were going to charge when she dropped the car off, she advised the she had the Groupon, but was told that they would «settle up when it was done».
When my daughter questioned the high additional charge, she was rudely dismissed and told that was the going rate.
I called the Morgan Hill store and asked why they had levied such a high charge and was brushed off by the staff member and was told that without the groupon, her oil change would have cost over $ 95!
They could not have been more aggressively rude.
I contacted the El Camino location and Don who has moved to the Sunnyvale location answered, I told him my name, and he recognized me, and was extremely pleasant. He asked how I was so I asked what he would charge for the same service, he quoted me $ 79 and when I informed him that his old store which used to be so well run had treated my daughter and I so rudely, Don apologized for the other stores behavior and advised me to come up to Sunnyvale and he would make things right with my trucks oil change that is due.
Not only did Don remember me by name, but he remembered that I had used the Morgan Hill location to buy 2 sets of tires, multiple oil changes, and tune-​ups. This is what customer service should look like!
The groupon was for 5 quarts of 5w-​30 plus filter and tire rotation, all my daughter needed to be charged was the difference in cost per quart between 5w-​30 and 0w-​30…$ 50 more??? $ 10 more per quart???
Went on Amazon and looked up costs of both grades of oil:
$ 56 for 6 quarts 0w-​30 Mobil one synthetic or $ 9.33 per quart
$ 32 for 5 quarts of 5w-​30 Valvoline Max Life or $ 6.40 per quart
Difference per quart is $ 2.93 per quart or $ 14.65 total cost difference!!!
What more can I say, apparently price gouging my daughter is okay with the new team in Morgan Hill.
Please take your business elsewhere, if you like Precision Tune-​Up, go to the Sunnyvale location and have Don and his team treat you with the respect and great service you deserve, avoid the Morgan Hill location unless you enjoy being taken advantage of!
I will be sending this to the corporate headquarters for additional review. It is truly a shame that what used to be a 5 star location has decided to dump customer care!
Added:
Contacted the Morgan Hill store and advised them I was recording the conversation.
I asked for the store manager and was told I was speaking with him. I told him that I was very unhappy with the extra charge levied yesterday, told him that I had looked up the price delta on Amazon and the extra charge should have been in the neighborhood of $ 15 not $ 50.
He was curt and dismissive, said that my daughter signed the bill and that the Area Supervisor was there during the transaction.
He proceeded to tell me he couldn’t be bothered nickel and dimeing over oil and I could call back tomorrow and talk to the supervisor, then hung up.
I gave him every opportunity to address the grievance, but once again he demonstrated his absolute disregard for customer satisfaction.
I try to support local business locations, and will always give a business every chance to step up and do the right thing. I was, unfortunately dismissed once again, reinforcing the reason that the Morgan Hill location of Precision Tune Auto Care is no longer a go to location for any car care needs.
Alan Izat, CEO

These guys are great! My car had a lot of problems. Tires, battery, belt, oil and smog…
Before I came in, I researched how much things would cost, based on coupons they had online, and for the materials online. So walking in, I knew how much it would cost, minus the labor. The final cost was pretty close to what I thought it would be. They’re also really nice about the coupons. I forgot to bring it, and they applied it anyhow when I mentioned it.
Several weeks later, my car is still running fine.
PS. To Edgar E: I happen to talk to the manager about Unilocal,and your recent review. They’re very confused about what happened to your car because they don’t even own equipment to weld.