Ecoadventures

My husband and I used a travel agent who worked with Eco to book our honeymoon. Since I was a former employee of the travel agency, I completely trusted her judgement to use Eco and could not be happier. Due to tropical storm Bill, we were stuck in Houston for 3 days due to United cancelled flights to Costa Rica. I was in contact with my travel agent who was in contact with Alma. They did everything to change the transfers, hotels in a never ending few days of constant changes. Even once in CR, they worked with the resort to extend our stay a couple of days. They worked with the other resort to change dates. Once we were in Puerto Viejo, we learned once again Mother Nature was at it and there was a storm that caused a landslide. We were a 5 hour car trip from the airport. We requested the time be changed to leave earlier and once again, it came through. We are very pleased with the service we received from not only our agent but from Alama and Eco. We are planning on going back and I will not hesitate to use them again.

DO NOT USE THIS COMPANY!!!
If I could give Eco Adventures and Alma negative stars I would. She is the absolute WORST! I booked a trip to Panama to see Bocas Del Toro and Panama City. I went in already knowing what flights I wanted and where I wanted to stay… how hard was this for her to book… well let me tell you about the colossal error she made in booking my trip.
I flew into Panama City and out to Bocas Del Toro on the first day. I was then SUPPOSED to fly out of Bocas and into Panama City at the end of my trip to spend a day and a ½ exploring the city before heading back to the states. First of all, she changed the flight from the morning to the afternoon (there are only 2 flights a day), from the quote to the booking, Taking away a good portion of my trip to Panama City. But to make matters even worse…
SHE BOOKED MY RETURN TICKET FROM BOCAS TO PANAMA CITY FOR THE WRONG DATE!
(I was there in February and my ticket was booked for March!)
On my itinerary, it was the correct date, but when I arrived at the Bocas airport, they showed me that it was booked for a different date and told me I couldn’t fly out until the next day. I had to run around trying to find a hotel room and changed my flights. I got the last hotel room in Bocas (it is the size of a single street). Then upon my return, she argued with me over paying for the hotel room. Saying that it was too much and I must have charged food to my room (AS IF I COULD HAVE). I also booked drivers thru her and didn’t utilize one of my drivers (DUE TO HER ERROR) and she refused to refund that money also.
DO NOT BOOK ANYTHING WITH ALMA! SHE HAS PROVEN TO ME TO BE INCOMPETENT AND HER CUSTOMER SERVICE IS ATROCIOUS!

If I could give no star, I would. Not sure where to even start.
Customer Service — They completely lack. The President, Alma Megeath is a perfect example of why they lack this quality.
Our trip was very complicated and multi-​tiered. There was a lot of back and forth over charges, and changes of the itinerary. In the end, that’s what they do and what they get paid for. Appropriate charges to us were made because of those changes.
When asked about the amount being reimbursed for our trip since a flight was cancelled, Alma Megeath responded with, «This is rediculous.» (Yes, with an e, not an I, if I’m using the quotes correctly.) She’s upset that even though this trip has been over, she still has to deal with us. Which I might say, asking to put the correct spelling of my name on a check isn’t a large request and shouldn’t be counted against me, but hey… what do I know? I’m no President of any company.
Don’t bother using them. Go for
or anything else for that matter.