Moreno Beach Urgent Care Center

I’ve been here before, the service is usually great. A few weeks ago I visited again. This time not so much the receptionist was rude & completely unprofessional! When the care provider told my mother she needed to go straight to the er after her EKG was printed out. We waited for the ekg & she freely said «wanna wait for your prescription or ???» Or what !? Take some time to get things together & think before you speak. We asked when her paper work would be done because she was having chest pains. She said «I have no clue, it’s up to him if he wants to push your paper work fast or not, but he’s almost done» SERIOUSLY?! When people have health scares or issues that is not the way to address their concerns. Customer service is important and should she have been professional and maybe even provided less false information or thought before she spoke people would’ve had LESS questions giving her LESS of a reason to have an attitude. The rest of the staff was beyond pleasant. Unfortunately as a receptionist you are the face of the company you’re working for, being that you’re the first line of contact.

Quick service doctor William was efficient for my 3 month old baby boy definitely coming back they faxed my presentation to my pharmacy of preference.

Unprofessional staff and manger. The PA was rude and receptionist had to go back and check with the PA multiple times to be able to provide a prescription. The manager was called multiple times and asked to call me back and never did. Very unprofessional stay away!

This place has literally only been here for 3 months. Couldn’t get an appointment with my Primary Physician for 2 weeks. And I’ve recently had a Cold turned into a Sinus Infection. So I needed some antibiotics to kick this infection now not in 2 weeks. Lol
I walked in and was greeted by a very friendly and genuine «Hello, how may we help you today?» I believe Taylor was her name. Told her what I needed, she had me sign in as she took my insurance card and ID. I waited for literally 10 mins tops with 3 people in front of me.
Nurse took my vitals and the head Dr. came in within another 10 mins. Asked me a few questions, checked me out prescribed me with the antibiotics that I needed and I was on my way.
Very quick, very efficient and a very pleasant visit. I will be coming again for any of my urgent care needs as well as sharing this with my family and friend locally.

No patients in the waiting room. Took ten minutes to verify my DOB, name and address. Stood there– waiting to be instructed if I had anything else to do. With a snobby attitude replies «sign there». Uhm, where? Oh, the note pad you use to charge patients? She glares at me as I’m confused. Keep in mind it’s my first visit here.
There’s two other patients in the back. I can clearly see in the back from the front counters as the «providers» and nurse assistants are wondering in the back. Chit chatting amongst themselves. No sense of urgency.
Another patient walked in after me. Immediately greeted kindly and assisted with no issue. Is it racial discrimination? Possibly. I’m not Latina like the two other patients (another one walked in). Lovely. Complete caca, amigos.
I have to give them credit for the waiting room being extremely clean as well as the patient rooms. That’s about it and as to why they got one star.

I am in between primary care drs and have to wait till the first of april. Of course my entire family catches the horrible virus in the meantime and it is made worse with our preexisting conditions of astma and lupus. This facility has been awesome treating us all and filling in our meds as well as meds for the illlness. The wait is short compared to er and all these dr have been wonderful retrieving our records and making sure nothing interacts. Great place to go

Signed in and waited for an hour and half while I watched the waiting room empty. Was alone in the waiting room eventually and the receptionist asked if I had been helped yet. She forgot that she had already signed me in. She then proceeded to let FIVE more people in before me and blamed everything possible except for her incompetence.

The staff at the front was very helpful, courteous. The Nurses and Doctor were awesome. Went in with pneumonia symptoms, they took film and I was treated on the spot. Did not take long and I did not even feel the shot, but I don’t mind needles. I would DEF recommend this place. Let them do their thing, have a good attitude and you will see reciprocity.

Staff was amazing everyone was very helpful I will definitely refer people and be back and very friendly

Ok now I am beyond frustrated with this urgent care. my son was there on Friday! Still was running a fever and still very sick so I took him to another urgent care where it turned out he has strep throat! My son could have been on antibiotics three days sooner if the Dr would have looked in his throat more properly and not spent 3 mins with him! Just beware and make sure they are really looking at your kids or you!

1^st time here arrived before they opened there was a few people waiting.
Very professional courteous front intake receptionist
Medical assistant was awesome
LVN was very professional gave my daughter an injection
Will definitely come here again…
I would recommend coming here early in order to be seen fast, by the time they opened the waiting room was full.
I have an urgent care within 5 mins from home I had to rephrase a question 3 times for them over phone big turn off, drove 30mins and very glad I did hands down best urgent care

I don’t see any complains that I can say and service was fast. A lot of people thought at the opening time of 0900 and I wish that can be moved to earlier. Will go back if needed which I hope not.

Called to check if my insurance was in their network and I was placed on hold for a really long time only to reach a rude receptionist that didn’t want to give me an answer over the phone.
I didn’t bother with them.

Great staff! Clean, friendly environment is comforting when you’re at your worst! I prefer this urgent care to the doctor office!

Second visit here and Dustin the PA is AWESOME! Their service is once again GREEAATT! I will be back when I’m feeling I’ll again (hopefully not anytime soon) lolz.
Thanks again Moreno Beach Urgent Care I love you guys!

In and out in 25 min .The staff is awesome. Nice to everyone. Very clean office. So much more convenient the hospital. Thank a lot Moreno Valley Urgent care. We’ll be back with all our family members lol.

my mom only needed a prescription refill bec. she had problems with her current insurance and she was running out so she was told to enroll again in december, so long story short, i was turned off when this lady in the counter told her that she needed a doctor and needed some blood work in order to identify what her prescriptions are for. i mean isnt why we’re there to see a doctor? she was saying, how the doctor just walked in. when we saw one doctor with his backpack on the way out, i think she was trying to cover him up and push us away.
and i dont think they needed blood work just to identify her prescriptions, she’s been taking them for a long time, but when we went elsewhere, we just paid and seen by a doctor in minutes, the doctor didnt even took her blood work or anything. so idk whats up with that lady. wish i caught her name though. too bad, walgreens recommended us to go here. it wasted our time.

This place is awesome!
The staff is very friendly. They treat you like a person and not like a waste of time, like most clinics will.
Paperwork and wait time are kept to a minimum.
The Dr. shook my hand and everything!
It’s very clean as well and very inviting!
I wish I could give more than 5 stars!

Great service!
Quick, convenient, and the staff are friendly. Second time at this place and the longest any visit was only an hour max.

I never get disappointed with the doctors here. They are awesome. They are fast and great with treating you!
They are right off the 60 freeway and Walmart is located on the opposite side of the street from them!