Inland Empire Hot Spring Spas

Just had my third Hotsprings spa installed in or new home by these guys. Jim, James, Ryan and his crew where great again. Perfect installation and customer service. Before you by a spa give them a call. You will not be disappointed.

We bought a spa for my bad back and other hurtful joints. We read the reviews for Inland Empire Hot Spring Spas here on Unilocal so that is what made us decide to go there. Great decision! Super friendly customer service when we went in and we found just the right spa for our upstairs balcony. They set everything up and it was hassle free for us. Believe me, putting it where we did was not easy. They did it very quickly and efficiently. Great setup and explanation of how to run it and service it. We use it every night because it is so easy to use and the spa is perfect in its design. Family owned and no hard sell. Just tell them what you are thinking and they will show you your options. If you are thinking of getting a spa see them first!

Inland Empire Hot Spring Spas has been very responsive in resolving delays and shortcomings in the original installation process of the our Grande Spa and Gazebo.
We love our Grande Spa and use it daily!

Long overdue review.
Came in just looking and ended up purchasing a hot tub. That was 5 months ago and the spa has worked flawlessly.
Great installation and support.
Highly recommend!

These people are INCREDIBLE! We bought our spa from them in 2005 and now we’re buying another today! (2016).
James sold us our 1^st one AND this one. That’s how «Family Owned» they are.
He just kept surprising us with FREE services and add-​ons we didn’t expect. I guarantee you can’t do better than these wonderful people! It’s THAT simple. Thanks James, for taking such GREAT care of us!!!

James and his staff should teach customer service to other businesses. The show room is clean, the information from the sales reps are honest, objective and without pressure to purchase. After my visit to this showroom, I was not interested in shopping around because of the impeccable attention, service and price. I can’t wait for delivery, set up and enjoyment!
Liza M.

My husband an I are new homeowners with a pool, having never had a pool we were buying chemicals at lowes or homedepot. We came in because we were having problems with a pool, especially not holding chlorine. Bought our chlorine from here and went from 50+ dollars of chlorine to less than half of that a month. We will be coming here often to maintain our new pool. :)

My husband and I are 69 years old and have enjoyed several spas over the years. This time we bought a Sovereign by Hot Springs with an ACE water system. It is fantastic!!! The owner helped us choose a spa and arranged a great deal. The young men who installed it were friendly, courteous, and knowledgeable. Our experience in dealing with Inland Empire Hot Spring Spas was superb. If your in the market for a spa, definitely check out this business.

I wasn’t even able to buy the spa I wanted while shopping. I feel compelled to review on how amazing the customer service is. From the moment we walked in to leaving without the sale, they were nothing but courteous and friendly. When we are ready to purchase… This is where we will be buying from!!!

Had such a great experience with this company. My husband and I went in about 9 months ago or so to begin our spa purchasing adventure. The sales associate (owners son), was so informative and not pushy in the slightest bit. We left, over the next few months or so checked out the Ontario convention center spa sale (yikes) and a few other places. So we went back in to Hot Springs and decided to make the purchase. We felt we got a good price. Again, customer service was great. The spa was delivered and the delivery guys were awesome. Totally recommend this company and so far very satisfied with our purchase. Very refreshing to be so satisfied after spending a good chunk of change on something.

Owners provided great, professional, service and are highly recommended by many! No need to shop around, they have the best prices, service and supplies! I would give 6 stars if I could.

I cannot tell you how happy I am that I purchased my pool from Jim! What a great guy! First of all I must say this review is long overdue! Sorry Jim. Well, anyhow. We purchased our 12×20 above ground pool this past summer and the service was amazing. Jim helped me over the phone purchasing a pool I had not seen and made sure it was right for us. He even had guys come out and put it together! Tom the installer was super nice but left and had his son, also super nice finish the installation. He left before the pool was full, which would have been no big deal except the hose fell out and washed out the sand underneath leaving a large dip in the corner of my pool with a rock poking into the liner. He also left without giving me any instructions on how to turn on the filter or maintain it in any way, and did not install the ladder. I called Jim who promptly sent someone else that weekend to fix the problems. Not only did he fix the problems quickly, and install my ladder, but he had his new installer hook up a way better filter system at no charge. The one that came with my pool was a sand filter and he upgraded me to a Hayward filter that could even be used in an in ground pool! My pool has been going strong for 10 months and is wonderful! Anytime I need anything Jim is ready with an answer and even face timed with me to see what was going on when I needed help. Now I just need a heater so we can use it year round. Hope this helps.

Best service ever. We got there at 5 when the manager was closing he was getting into his car and he was super nice and opened the store back up. Thanks to his great help and customer service my husband was able to get financed and bought me a Spa for Valentine’s Day. Thank you so much we are defiantly going to spread the word can’t wait for spa to get delivered. Thank you James

The best thing we have ever invested in. Love our Hot Springs GRANDEE spa!!! Jim and James are Amazing! They have always gone above and beyond for us with everything we needed. They are always there for us to help and answer questions, no matter what! Our spa is used almost every single day and never had any issues. Hot Springs makes a fantastic product and Inland Empire Hot Springs Spas makes the spa buying process a breeze! We cannot say enough about the knowledgeable friendly helpful staff who are always there for us! Their mascott, Jem, is amazing too!

These guys have always worked with us and been there for us. We bought our spa from them 7 years ago and ever since we have gone there for our supplies. We went back for a pool pump and filters and more recently a new cover for our spa. These guys are like family and we won’t ever go anywhere else!

I just purchased my second hot spring spa.
The spa itself is fabulous.
This dealer is second to none! I have serious autoimmune diseases. I have SLELupus, Fibromyalgae, and rheumatoid arthritis.
I needed a spa desperately and could not really afford one. We had sold our home with our previous spa. I thought I would be okay without one. I was very wrong. Using the spa twice a day is what had kept me mobile Without it the pain increased and my mobility decreased.
We knew Hot Spring was the right spa that worked previously for me. It cost us the least monthly and stayed the cleanest with it’s special system. It had amazing jets and a back massager that was incredible. It was the lowest maintenance spa we ever owned. We had a Sundance spa once and that was nightmare. So going back to get another Hot Spring Spa was a no brainier.
Jim the owner and James his son took care of me. They got me into a Jetsetter spa at a price I could afford. They hAve continued to help znd support me. They worked with me when no other Hot Spring spa dealer would. We even gave Murrieta who we purchased from before they said they could not match the deal we were getting. In fact, they offered no assistance to us.
We are so glad we went to Moreno Valley. highly recommend! If you have any discomfort the hot-​spring spa is what you need. This is your dealer.
Hubby and I are seniors, he a veteran and this was a great place who helped us.

We are so glad we found Inland Empire Hot Springs Spas in Moreno Valley, Ca. This was our first spa experience. We bought a swim spa and a regular spa. «Jim» the owner was so nice and went above and beyond every time we had an issue or an idea. Their installer «Ryan» was great. He is my idea of the ideal employee. It was a wonderful experience. We use our spas almost every day and love them. Thank you Jim and Ryan for everything. Inland Empire Hot Springs Spas are a must visit for anyone interested in the spa experience. They are the very best spa company. Jerry and Judy W.

I have been a customer for over 10 years, and these guys are THE BEST! They not only sell high quality spas, and their f/​up service department is also great. I have always been treated with the utmost respect and courtesy. I just recently needed their service department, and they went above and beyond to handle my problem and fix it in a timely manner… thank you Ryan. I highly recommend Inland Empire Hot Spring Spas if you want high quality, fair and competitive pricing and, importantly, service after the sale.
Bill Nelson
Lake Arrowhead, CA

Family owned and family ran you can’t go to any place better you walk in and you feel like family they have the best prices and best quality items love this place

Came by today after purchasing a new home with a custom pool. Guys were very helpful. Set me up with some chemicals to get the pool dialed in. Expected to spend at least a hundred and walked out with just what I needed and nothing more. Felt very comfortable and not taken advantage of. I’ll be back for all my pool needs. Thanks guys.