Expert Appliance Repair

My first Unilocal review! Best service on a very short notice. Including after hours. Professional, efficient and reasonable pricing. During the heat wave fixed the commercial AC in no time. That’s the fourth time he’s helping me out, so I felt obligated to write this review and the first one is greatly positive!

Very timely service, and everyone that I’ve talked to have been friendly. I got my dryer serviced back in March because it wasn’t heating up. However, I had to have it serviced again (June) for the same reason and was charged again, but at a discount. Let’s hope the second time is a charm. I’d give more stars had I not needed to call back for another service for the same problem.

Had a refrigerator problem approximately 10pm on the first day of a 3-​day weekend, called a number of vendors and Expert was able to be the first to respond. We were told Vladimir, the technician, was to arrive «between 8 and 11am» the next morning. He arrived at 8:20am, and immediately diagnosed and treated the problem, in the course of an hour. He was careful and meticulous, and left the job tidy! We had a question later in the day, Vitaly answered each of our questions clearly and respectfully! It all turned out well, quickly, and cost effectively!!! We now have our new «go to» guys for our appliance needs!!!

I called Expert Appliance Repair Monday morning (after Easter) waited the whole weekend thinking they don’t do appts. on weekends and holidays but the they do. So happy they squeezed me in on the same day. We met Vitaliy and he is really good. He didn’t only fixed my 4 year old Samsung Fridge but he walk us through how to maintain and clean our fridge to avoid over heating and repairs. The labor and parts fee were very reasonable– actually googled it!
I would definitely call them back again for appliance repairs.

I recently had my fridge break down its been down for about a month now and I finally called this company. They showed up within the next 2 – 3 hours gave me an estimate and fixed it right their and then. Provided me with a 3 month warranty, Fast work, easy people to work with overall great veteran owned company (fridge still going strong!)

They are very helpful and very nice. They came out very quickly to service my washing machine and my refrigerator. He had to order some parts and came back to install everything. Vitaliy was our technician. He is very professional and very knowledgeable. I would recommend them and would use them again. Thank you.

We had a sandwich prep table that stopped cooling and we called for service. The technician arrived quickly and was very professional. He was honest. He originally quoted $ 99 but after the work was done he let us know it wasn’t as extensive as he thought and only charged $ 65. I will definitely be a customer again.

Wonderful family based team of professionals. I am always in need of servicing several coin operated washers and dryers at the properties that I manage. I remember the first time I called Expert Appliance Repair about five years ago. One of my dryers never dried clothes as well as the others. No matter how many repairmen tried to fix that machine, the tenants always complained to me and relied on the other dryers heavily. I looked for some one with vast understanding of the problem and found Expert Appliance who are not only knowledgeable, but friendly down to earth people. I have been very happy with the service they provide. Punctuality, expertise, and honesty have earned them five stars with me a long time ago. This business is strongly recommend amongst my company and friends.

These guys are amazing! I almost bought a new fridge but they saved my old one! The staff is so friendly, helpful, and easy to work with. I would recommend them to anyone!

Sorry don’t have time for long review even though I have a lot of nice things to say about this company. I found them through the Internet and decided to give them a try. The issue with my fridge was diagnosed and fixed the same day. Excellent service! I would highly recommend this company to anyone for appliance services.

Excellent service. Very professional, fast, and affordable. Could not be more satisfied with the work and quick response. You can’t even imagine what nightmares I had to go through with every other appliance repair companies before my friend recommended Expert Appliance Repair to me. Since then I am the happiest customer! Thank you!

I own several multi-​unit rental properties spread throughout the inland empire, Expert Appliance Repair has been my trusted service technicians for years now!
They are not only fair and trustworthy but they are also able to work with my tenants schedules and have always provided me with fast and reliable help for all my HVAC needs! I do not hesitate to call them if I have so much as a question! The technician is able to communicate with me over the phone and provide photos when I can not be on site.
They are hands-​down the best in the Business and I trust them! I recommend them to anyone with heating and/​or cooling questions or needs.

***AVOID THIS COMPANY*****
Like father like son these two guys!!!
Had them service maytag dishwasher on 11÷26÷14
Problem-​it wouldn’t start and lights wouldn’t come on
Answer– high limit thermometer needed to be replaced.
Charged $ 178.79 to fix (I looked part up on internet and it was about $ 40)
Had them out on 12÷12÷14
Problem– it wouldn’t start again, but this time it lit up.
Answer-​starter bad and need to replace the whole board. Was told no charge for labor but the part is $ 99.
I told him to leave I would think about it. After he left I pulled it apart and noticed a zip tie around the connection of the starter and realized that was the part he showed me last time.
I’m over it and am buying a new dishwasher in the morning.
This company is shady and I highly suggest not using them. Hope this is helpful! After reading a previous complaint I’m thinking I must have had the dad of other repair man! Thinking about calling him back and punching him in the face!

**AVOID THIS PLACE AT ALL COSTS.** I had to call the police and file a police report. I called the repair man, Alexander, (nickname «Sonny») out on his shenanigans over repairing our refrigerator.
Our problem: Refrigerator was not staying cool. Stayed at 50 degrees all day;
Sonny’s Assessment of the problem (as per his invoice, exactly as he wrote it):
1. Defrost Control — $ 94.70
2. Evaporator Service — $ 80
3. Condensor Service (Cleaner, $ 18); $ 140-​$ 50 off = $ 90
Labor — $ 160−10% off = $ 144
Total estimate= $ 426.70 + tax
Sonny’s explanation of the three issues: 1) defrost control is broken, needs to be replaced, part costs $ 94.70, 2) Evaporator Service — evaporator coil needs to be cleaned and 3) Condenser coil needs to be cleaned.
Please note that I had a friend (who is also in the business, but lives far away) on the other line telling me what to ask Sonny so we could get to the bottom of his overcharges. You are probably wondering why we didn’t refuse the work after seeing the invoice? Unfortunately, my 70 year old mom handled the initial meeting with him and signed the invoice to approve the work commence before I had a chance to call my friend. Thus, the drama begins.
I started out by asking Sonny if he would provide the part number of the defrost part he was replacing. He gave an adamant, «No», danced around and went on tangents. After my incessant requests, he responded that it was a generic part and there was no part number. Thus, I asked to see the broken part so I could inspect it. (By law, my friend says, repair companies are required to give the broken part to you.) This is where he becomes really angry and starts to yell. (If he isn’t doing anything wrong, why all the anger?) Sonny tells me I need to let him do his job and that asking all these questions is wasting his time, impeding his work etc etc. I told him I have a right to ask questions; I’m the customer and I’m just trying to understand what is being repaired. Since nothing he was saying was consistent or made sense, and he wasn’t cooperating in answering my questions or giving me the information I needed, I continued asking to see the part to no avail. I then texted my friend a copy of the invoice. I found out, there is no such part as a Defrost control on our Kitchen Aid refrigerator model. There were only two parts that could’ve been broken– either a cheap thermostat part which would’ve cost $ 20 to replace or a defrost board which would have cost $ 500 – 600. Secondly, he was double charging us on labor. Item #s 2 and 3 were all cleaning services, essentially labor. We were being charged for labor twice since he charged a separate fee of $ 144 for labor. Last, he was charging us tax on labor which is against the law. Sonny spent a total of 3 hours at our house. My friend said it shouldn’t have taken longer than 1.5 hours. Who knows what he was doing to our refrigerator?
Nonetheless, he finished his job and asked for payment. We asked to see the broken part again over and over again. He handed us a little knob, We asked if it was broken. He replied, «No, it’s an upgrade to a better part for your fridge. But, It’s not broken.» My mother handed him the 4 Ben Franklins but then asked a few more questions. I’m not sure what happened next, as my mom handled paying him but the next thing we know, he has left the building, sans the Ben Franklins! I texted my friend a picture of the part, and he informed me it was the thermostat. I had had it with Sonny’s lies. I actually told my mom if he comes back, I’m going to refuse paying Sonny. Within 15 mins, Sonny rings the doorbell relentlessly10−15 times. (How unprofessional.) I went out with $ 300 in my hand and told him that we know what he’s done and to just take the money and go. He counts the money and becomes angry. He tries to defend himself but I asked, «where is the broken part? If there is a broken part, why didn’t you give it to me?» Same old Sonny — He never seems to answer my questions directly. Sonny replied along the lines, that my mom understood everything and he explained it all to her. (My mother is 70. My poor mother saw Sonny cheat her before her eyes but didn’t know what to do!) I responded emphatically, «my mom doesn’t understand anything.» Sonny is now yelling at me, threatening me with, «Bad things are going to happen to you. You will have bad things happen in your life…» Thankfully, I couldn’t understand all of it due to his heavy Ukranian accent. Regardless, it left me shaking and I did everything to stay calm. I asked him to leave or I would call the Police. He strangely responded, «I don’t call police». I replied, «I will call the police». And with that, Sonny left.

All this over attempting to repair our refrigerator. Scary…

My GE refrigerator broke down on me and the technician came during the evening hours which were convenient for me and fixed my fridge. He even came by additional times without service charge to make adjustments on the fridge after my ice dispenser broke down. The technician prided himself in his ability to fix appliances and it definitely showed that he wanted to get things right and fix the problem. He also explained which setting I should keep my fridge at for maximum efficiency to make my fridge last longer.
Vitaliy, the technician that came out and provided wonderful service, is knowledgeable, friendly, and fair. I definitely recommend this company to others and will use their services again for future repairs.

My experience was a lot like Cathy’s, yes they are cheap but you get what you pay for.