D.R. Horton

My home is actually in Calimesa at JP Ranch. We purchased our home from DR Horton in April. In July one of the fire sprinklers broke and FLOODED our entire downstairs. It is now December and we are still trying to get everything fixed. The restoration company they sent, Builders Choice, did a great job with dry out. But once that was done, it turned into hell.
We had to live upstairs for a month. We couldn’t relocate because DR Horton told us we would only get a one bedroom hotel (for our family of 4), and our dogs and cat would have to be sent to a kennel. We all had upper respiratory symptoms for 2 months because of all the building dust we were exposed to. The stopped telling me when they would show up so some days they’d let themselves in at 7am, others at 2pm and some days not at all. I had to have them repaint 3 times because they wouldn’t cut out the trim so my trim line was all over the place. Then all the paint started peeling because the watered it down. They painted all my electrical cover plates onto the wall. And most of the walls had warping so instead of be a nice flat wall they were concave and my corners weren’t 90 degrees, the were more like 70. Where paint was peeling they just painted over it instead of sanding it.
Let’s move on to my cabinets. The lowers and one upper were destroyed. So when they put in the new ones they put in lowers with a natural interior. My uppers had a white interior and the new upper had an espresso interior. Also they told me 2 of the lowers weren’t damaged. Funny that those 2 were in the hardest area to change out (in the corner and under the sink. When I started going
Up their chain of command, Brad Paulsen, VP of Customer Service, told me he would give me contact paper to cover the cabinet but there was no way I was getting matching cabinet interiors. When I told him that I was promised everything would be done by a certain time he called me a liar (to my face) and said they would never say that. His team actually stepped up and said yes, we did tell her that. I told him for all the hassle I’ve gone through I’d like upgraded flooring (my request wasn’t ridiculously expensive, (5K instead of 2.5K). He told me I’ll take what I’m offered or I get nothing. The sprinkler company had to stand up to him and inform him that they were covering cost of replacement so if I wanted a better floor that is what I would get.
So back to the cabinets. I finally had to go through corporate to get them replaced and when the cabinet company came in to do it, they informed me that the lowers (remember the ones that weren’t damaged by the sink) were showing major signs of damage and would also need replacing.
Now it is December and one of my cabinet doors is falling off and my front door has warped and will barely close and my office door has warped so badly it will not close. Meanwhile the rooms I have painted myself look better than the ones their professionals painted and the paint isn’t peeling (maybe because I don’t water down my paint). While they have been «working» on my house they’ve completely finished 2 more phases in our development. Needless to say, I will
Never by a DR Horton home again.
Please note, I’m usually very generous with my reviews and try to stay positive. But this has been a horrendous experience for my family and I.

DR Horton makes great looking homes, but is a bit too expensive in this town. Especially is fairly new homes that are bigger, bigger lot with pool and RV parking. That being said, there is a $ 100k difference. Major bummer is the HOA fees, which comes with the inability to do anything with your front yard.