Body Xchange

I love this gym! I used to go here back in the Maverick’s days and it’s changed hands several times since then. I think they finally have a great company equivalent to what it once was and I love it again! I let the new Manager, Lance and he was so welcoming, and friendly! The staff is great, the gym is super clean and the environment is better than any of the other local gyms. I encourage anyone leaving a bad review to give the new management a shot! I am confident that you will change your mind!

Horrible customer service in the aspect of cancelling your membership. Glad to be gone.
Still stoked to be gone.

The worst gym. Weights and equipment are not maintained, customer service is awful and they charge you for a maintenance fee yearly — sadly they never maintain the gym. The only reason to give one star and not zero is they have amazing group x instructors (but they teach elsewhere too so I’d rather have their classes at other gyms!)

It’s not the Taj Mahal it’s a gym. I’ve been a member of too many gyms to mention over 25 years. BX isn’t the best and it’s far from the worst. It has a good selection of machines and cardio if that’s your thing. I mostly use their free weights, hit the heavy bag, and swim.
I work out at lunch time to avoid the afternoon rush. Many of my co-​workers also work out here and I hear very few complaints so I don’t understand where the negative reviews come from. Seems like a lot of it comes from not letting the high school use the pool anymore.
The locker room could be cleaner but overall I’m satisfied with what they offer. I have no problems with the staff. They have always been nice to me and I hardly dealt with them through the years. I check in and work out.
Maybe that’s what other gym goers should do too.

These guys are predators. They refused to cancel my membership over the phone, and threatened to send my account to collections when I informed them that I would block the automatic payments. Since the act of blocking the payment pretty much proves that the person on the phone owns the account, my identity was not the issue. The corporate policy is evidently to squeeze as many payments out of members as possible. I would like to thank the manager for dehumanizing both of us with the rabbit-​hole conversation we just had.

I’m totally perplexed at some of the low ratings for this gym. I have been a member of the gym for a few months now and have found it professional, clean, the hours are appropriate (sure, it’s not a 24 hour gym, but I have no reason to go to the gym at 3am), the equipment is top notch and certainly meets my needs, they have plenty of variety in their class schedule and the staff greets me pleasantly every time I walk in the door.
Seems that the gym is getting some bad reviews for 2 reasons:
1). It appears that they are no longer offering their pool to the swim/​water polo club. Wullllll… the fact that the only pool in town is at this gym seems to be a failing of the city of Moorpark, not the gym. Go to Moorpark’s Unilocal page and give them a bad review. I primarily use the pool so not having to worry about working around the kids club schedule actually brought my rating from 4 stars to 5.
2). People seem to be having some issues with the gym’s management. I signed up online. I go to the gym, I do my workout, and I go home. On the very few occasions where I’ve had to deal with the staff, they have been pleasant and accommodating. Some folks have complained that they are working with management because they were not provided all the «stuff» they paid for. If that’s true, then shame on the gym and they need to bend over backwards to take care of that. But I have signed up for some extended packages and some training and I have gotten everything that I’ve paid for with no issues. They have gone out of their way to make sure that I’m satisfied.
Look…if you’re a mainstream Moorparkian that needs a nice, clean, up to date place to work out on a regular basis, give this gym a try. There’s absolutely nothing wrong with it. I thoroughly enjoy and look forward to my 1 – 2 hours a day that I get to walk in that door, am greeted with smiles by their staff, can burn off some energy on their equipment and in their pool, get to relax after in their Jacuzzi and shower up in their nice clean showers. DONE for another day. Keep it up!!! But… oh…can you kick up the heat in that pool now that winter’s here? It’s been a little chilly lately. :-)

In a single word — Greedy! They do not accommodate. They do not listen. They do not hold up their share of the bargain. I never saw a trainer even though a trainer was promised as part of the membership. Phone calls were not returned when I requested a trainer. They make it very hard to discontinue the membership even when its month to month. My membership was month to month, and when my credit card was replace due to theft. I did not give them the new number because I had not been in the gym for more than a year. So I had paid for a year and did not use the gym. They sent me to collections, and said that they would not consider my membership closed until I brought the payments current. An email telling them that I cancelled was not excepted.

If there were am option for no stars thats what it would get. The manager TJ is a straight up ass hole. I was told I was no longer welcome there after telling a customer about Isagenix nutritional cleansing program. I asked the passive aggressive manager why they allow the person posting flyers about Arbonne which is a comparable product. His answer was they were in the right place at the right time. I’ll call it like I see it. Racist. I hate to be so blunt, but never one to sugar coat. I’m also in awe that they abruptly told the local water Polo team they could no longer use the facility. You better go to Anytime fitness across the street if you don’t want to be simply another number.

I’m so happy to hear about the new gym across the street (anytime fitness). I think a lot of people will be jumping ship if bx doesn’t get their act together. 1^st thing– get rid of the so called manager TJ. What a joke. Customer service is non existent. The previous staff was much friendlier. You really are just a number and you can’t even reason with these kids. So I can’t believe the good reviews about the management are legit.

Came here on a 7 day free trial. Restrooms were filty. (Isn’t this supposed to be maintained by the $$$annual fee that they charge on top of gym membership?) A couple of broken Gym equipments. Low ceilings in the weight room Wifi connection isn’t great. Really bad first impression. Top it all off… the owner worked with someone to cut off my son’s water polo teams contract so many local kids and families were affected. How could you take the only pool in the community away from these kids! Shame on you! #greedy Your ratings says it all! Save your money and Make the extra trip to your local 24 hour fitness people. Ratings don’t lie!

The gym owner pulled the contract from my kids swim/​water polo club. As this is the only place in Moorpark that has a pool it puts 100’s of kids and their families at a huge loss. The owner is from Bakersfield and doesn’t care about the community of Moorpark. I was going to get my son a membership to the gym and there is no way now that I will. Any other «club» or «program» that tries to work with this gym will not have the same success that the Sharks swim program is providing for their swimmers and H2O polo players.
Update now that swimmers, H20 polo players, coaches, parents/​spectators from the former Sharks are no longer welcome at the pool it’s turning into a scary place. Police were at the gym last week for a man with a knife. Watch as the graffiti and riff raff pick up in the back of the gym/​pool near the parking lot now that no one is watching.

Hours are not great, childcare is not open on a regular basis. They charge you an annual fee for equipment upgrades, but don’t even keep up on regular equipment maintenance. Some of their elliptical machines make noise and don’t flow smoothly.
Need to expand hours and childcare hours. One great thing about this are the employees that work in childcare. These girls are amazing!

This place sucks. I got fat shamed by some idiot named Brent. I told him I needed to leave to work but he made me late anyway so that I could sign up for the gym. The people there were not friendly at all. Only the girl at the front desk but everyone else seemed like if they were too into themselves. For example, Brent introduced me to one of the «personal trainers» there and he looked annoyed. Also, some guy named Jorge is a fat ass that can’t mind his own business. I told them at least 10 times that I didn’t have money for a personal trainer and he pushed me to tell him why and it was embarrassing for me. They should have taken my word the first time when I said I didn’t have money. I work 20 hours a week at a fast food joint and I go to school full-​time. I would seriously pay a $ 1 million to never see their idiot faces again.

After several ownership changes, I decided to rejoin the gym. Bad choice. Employees treat you like a number. You never get their full attention always stopping to do multiple things while you thought they were helping you.
Classes are not convenient. Heard they were going to offer water aerobics – no. Classes are designed for stay at home moms.
Looking forward to my membership expiring.

I love this gym! I’m shocked at its low rating!
It’s better than those big name gyms and more affordable! It’s never crowded! Their equipment is very up to date and not ghetto like most big name gyms, and the gym is always very clean and organized.
Staff is super nice and very welcoming every time you come in :) Every time you enter, they alway greet you with a smile. The manager TJ is the nicest guy. Talk to him if you have any questions about joining or come get a tour!
Lauren is a trainer, and she is very knowledgable! She is super sweet, and she will make you feel very comfortable.
Even the gym members are very considerate, nice, and respectful unlike most other places. I feel very comfortable when I work out.
The women’s section is very nice too. It has all your basic machines that you will need.
Check out their website and get a tour. You will fall in love with this gym!

This gym appeared nice and initially was; However, the previous manager ran things a lot smoother and was a lot friendlier than the new manager TJ who is the owners son. I was blatantly discriminated against here. The previous manager agreed to let me set up a display of the Isagenix health products I use to share with members. However, when TJ took over he indicated that Body Xchange doesn’t allow that. Not even a month later I look up and see a table set up of a similar product along with flyers promoting their product. When I asked if the policy was changed he indicated another member promoting their product approached him at the right time. I was also told that Body Xchange promotes a Paleo diet. I explained that Isagenix has products that fit that mold, but was never given a chance.
I befriended several members and often talked to them about Isagenix products as well as some of the trainers in casual conversation. Today TJ became enraged after he noticed me conversing with another member about the Isagenix products. He called me later that day to tell me I had been banned from the gym for soliciting. He even went on to claim I was trying to steal his employees and what I was doing was comparable to stealing. Anyway, this guy is a joke. He refused to give me the information to the corporate office to address my concerns. If you don’t want to be affiliated with a business who makes decisions that obviously discriminate against minorities I’d stay away from this place.

I have been going to this gym for a few months now and I really enjoy it. I don’t feel like another number in a big chain of gyms. The staff seems to really care about your wellbeing and seeing you succeed in your goals. TJ is always there and is always willing to do what he can whenever I had to work something out. The staff is always friendly. This is the first time I have ever signed up for a gym and have continued to go past a month. It is never too crowded at the times I go so I’m not waiting for machines to free up. Sign up for a pass and try it out for yourself!

I unfortunately have locked into a one year contract but this will be the last time as well. The gym over all is great and so are the machines but the staff and trainers on the other hand are garbage. First off I would never take advice from kids who don’t look the part or know what they’re talking about! Some of these trainers should lose about 20 or 30lbs before giving advice to anyone else! I signed up and was unaware of there hidden «once a year $ 30 cleaning fee» I’ve been to a lot of gyms and never once heard of something like this. Would of been nice to know before you charged my card with out me knowing! Anyways I will not be ‘re signing again.

I have lived here since 2007 and this facility has changed names and hands several times I was never impressed so I never joined until Body Xchange took over.
I have been a member here for just over a month and I have to say I’m taken back by some of the reviews here. my whole family are members now and no one has to be forced to go to the gym they are excited to go.
During the sign up process there was some miscommunications as to what the membership included but it was quickly rectified by TJ and his team even to the extent of calling the VP to get some stuff approved for my family membership.
This gym is pretty awesome now. It is spacious and has huge potential for those who know how to competently operate and manage a sports club. In my opinion TJ has excelled at building this location.
The gym is clean and there’s always a cleaning lady «the clean team» there making sure the equipment is wiped down,
The staff is friendly (completely comparable if not better than anyone you would meet at 24 Hour), Body xchange is pretty reasonably priced too.
The locker room and showers are beautiful and clean with Flat Screen TV’s and lots of room.
They have a nice amount of newer equipment:
I counted over 60 pieces of brand new State of the Art Cardio (Treadmills, Stepmills, Elliptical Trainers, Lifecycles etc.) my favorite Jacobs Ladder.
They have great a Cardio Theater with Plasma TV’s everywhere no exaggeration and there are tons of Free Weights and Top of the Line Weight Machines both up and downstairs
they have a ladies private training area too that’s a cool idea, yes I know it was there when MAC owned it. still great they kept it.
there is an Olympic Pool, Lap Pool & Whirlpool
in the aerobic room there is Group Exercise Classes, Yoga-​Pilates-​Grp Cycling
and Heavy Bags there is always a bunch of people in there must be good classes too!
Personal Training– their personal trainers seem to know what they are doing.
Suspension Training
Sport Specific Training
Weight Loss Programs
Kid Care is pretty cool I watch my grandson and he love going there.
Tanning is also available i think they only have one bed but i have never seen anyone in there yet.
i have been asked by the staff more than once when i was leaving what i was going to do now i said what do you mean?
Then they would ask me about proper post workout nutrition, nice touch! sounds like they are committed to my success!
I recommend them to everyone and challenge you to have conversation with TJ and his staff to see how they can help you too.
by the way it is a 10 mile drive from my house to the gym and there are closer ones.

I’ll start with this, I’ve been a member for a while and will continue to be because I’m locked into a contract HOWEVER I would NOT recommend this gym to any friends or family. As a gym, it’s sufficient. Some really good equipment, some pretty janky stuff that needs repairs. WORST off all, the employees, for the most part treat everyone like a corporate number. Let me share an experience as to why I once was a member who enjoyed being a member and took pride in the gym but now I’ll will simply put my head down while there and use their facilities until my membership terms run out.
As a business owner, I recently had 5 employees move in from out of town. I recommended the gym to all if them and one of them in particular I even brought him in with me. I told him I had a guest pass so he could try it out. When we got there, he was required to fill out paper work, no biggie right? Well then he was told because he didn’t have an instate license he couldn’t use a guest pass… He just moved here so obviously he doesn’t have a California license yet. As his employer I verified him to be a new California resident. Two separate male employees said on top of that I didn’t bring the piece of paper that says guest pass (as if THAT’S the binding tool to allow someone in as a guess… You guys can’t grab one out of your desks? help a brother out, I’m bringing a potential new member!)… There was «nothing» they could do. Buuuut he could pay $ 10 for the day OR $ 5 for membership enrollment and sign up and then cancel within a week. Ugh… Just trying to get their sales. It was pretty embarrassing and at this point my employee was over it, we both just looked at each other and knew this was nothing more than them getting their numbers.
We tried to reason with them… Guys, cummon! I’m a member here, I have guest passes… You can see I haven’t used them. That’s LITerally what this is for… Stop making this so complicated! Needless to say, my employee didn’t work out and decided he won’t use this gym…
apparently corporate rules mean we can’t be treated like normal humans. Had they just said, «yeah man check out the gym, let us show you around» and let him work out, he probably would have signed up plus I wouldn’t have been obliged to do the same with other employees. Bad business dudes… Just baaaaad business. Hope you get awesome numbers to report to corporate this week!!! They’ll be so proud of you!