The Time Machine

I DO NOT recommended! I sent in a Casio piano to get my battery dock fixed. The first time I called they acted as if they misplaced my product. The phone agent was searching for a watch although I told them I had a piano. Accordingly, the majority of phone agents sounded sleepy and annoyed. In terms of my piano, they took about 1 month and 3 weeks to actually send it back. What do you know? When they sent it back the piano was still
broken. they told me that I could sent it in again. Consequently, I refused to send it in a second time. They have horrible service, I would never send it back to them this place should be closed down

I’ve been to The Time Machine twice. The first time was to replace my watch battery, and the 2^nd was to replace the little holder on the strap. I found the store by looking where to have my Casio watch serviced. This is THE service place for the western US. Instead of sending my watch here which could leave me watchless for over 4 weeks according to Casio, I decided to stop in when I was in the Pasadena area.
Both times I’ve been, they’ve been able to fix my watch in a matter of minutes, so I have it back without any delay like I would if I send it. They did tell me that I can call ahead if I know I may need something special, like a new wrist strap, and they’d order that ahead of time.
The employees have been friendly, responsive, and knowledgeable. Since I go to Pasadena a few times a year, I’m glad I found this watch store/​repair shop.

They had my Oceanus watch, which just needed the second hand put back, for more than 15 days. In that time, they three times said they were shipping it, but didn’t. Once, when I phoned on the day I was supposed to receive it, they said it would take another 10 days for parts to arrive. When I said there were no parts needed, miraculously, the parts had just arrived. When I phoned, the person I spoke to had no idea what was going on, put me on long hold, then returned with (wrong) information. They finally told me it was shipped 2/​26, but USPS tracking showed it was mailed ²⁄₂₉. To cap it off, the hour hand shows the wrong hour. I have to take it to another repair shop – no way would I entrust The Time Machine with it again. They’re relatively inexpensive, but you get what you pay for, or less than you pay for, as I will have to pay to have the hour hand fixed. I do not accept the accuracy of the favorable reviews.

1^st time: My boyfriend suggested this place because it’s nearby his place (in the San Rafael Hills.) We parked across the street by a bank and across from Montrose Travel. You can park for as long as 3 hours and it’s FREE! If not, there is also parking along the street, but you have to pay the meter.
The shop is small and when we entered we were greeted with a friendly hello. I needed a size adjustment for two watches. At first, I thought I wanted my watch tight fit, but then, the person recommended to take off fewer links so it’s looser. It took around 15 – 20 minutes and once I got to try the fit of my watch, it was perfect! He was right. I did like my watch to fit looser than I initially thought. It was more comfortable! I’m glad he was able to tell me that because I would not have known (since these were my first watch adjustments) and I would have probably needed to wait longer.
2^nd time: This time I needed to replace two watch batteries. I came here because I was happy with my first time and I was nearby due to school. It took around 15 – 20 minutes. I like the location because during that time I got lunch (there are many options along the street!).
Overall, I am happy with my service. I forgot to ask how much the service as the first time, but I think it was a good day for me. I only paid $ 5 for both watches. For the second time, I paid around $ 19. I am not sure if they negotiate or price match other places. If your interested in doing that, I think it’s worth a shot? I am not sure about what’s an average price, but I am happy with the service! Thank you, Time Machine!

after going back and forth, these guys went to bat for me and fixed my watch even though Casio was giving them a hard time with my receipt. It took quite some time to resolve, but I’m happy to say they resolved my problem.

It is really sad that this is one of the only certified Casio repair centers in the entire country. Long story short, the battery in my Casio AMW-​320R died, and I replaced it, but the seal that makes it water tight had stretched out over time and was getting caught as the cap was screwed back on. I made the drive out to Montrose to have them replace the seal, since you can’t seem to purchase them anywhere else. It was something like $ 8 for the seal and labor to replace it. I asked if I could buy an extra, and he checked with the owner who was in the back, but never came out front at all, and he said sure. He goes to ring it up and told me it would be $ 16. WTH? I made the point that the $ 8 fee included labor to install it and I was only buying the seal. He checked again with the owner and he made it $ 5 for the seal, for a total of $ 13.
I get home and upon the next washing of my watch, I immediately notice moisture inside the crystal! I had never seen this before in 10 years of owning this watch. I take the back off the watch to find that the nimrod that installed the seal stretched it over the back itself, which is 100% the wrong way to install it. It lays in a channel on the body of the watch and then the back screws on over it, making the seal.
I called up to complain, and explained the situation. He said it should have NEVER been installed that way and asked that I leave the back off to let it dry out and then come back to The Time Machine to get the seal installed correctly. We drove back out and finally got it installed correctly. They really should have refunded my money given the circumstances, but there was no compensation like that.
On a closing note, this has got to be the most popular watch model that Casio has ever made. It’s been on countless actor’s wrists in television and movies and I used to get into conversations with people all the time that had this watch. Unbelievable that one of two service centers in the ENTIRE UNITED STATES can’t do a basic service on the most popular watch in the history of watches. The watch shop I used to do business at in South Pasadena knew this watch inside and out and even offered to do a pressure test after installing a new battery to make sure it could withstand being in water. Infinitely better facility and staff than the Time Machine, but they moved to Orange County.
Needless to say, won’t be returning to this chop shop.

Had to get my watch adjusted and this was the closest shop to me. Walked in and out in under 10 minutes with the cost being only 5 dollars. It was exactly what I expected.

I sent my watch in through Casio on a warranty to get repaired. Long story short it took over two months to get my watch repaired and shipped back to me. The two month time span does not include the time it took to send in my proof of purchase, and have the repair diagnosed (which was just a standard battery and light stopper replacement). It should not take that long for such a standard repair. This shop gets a big thumbs down!

(Serviced 11÷23÷13 SA @ 1:00pm): Over twenty years since I last stepped in here and the place hasn’t changed much!
My favorite Fossil dress watch had been out of commission for a couple months, so as I planned my day around errands around my old stomping grounds, an oldie but a goodie came to mind — The Time Machine.
I actually had no idea if this business was still around, but the trusty Unilocal app answered that question for me. All I needed was a battery (I hoped), so I packed my watch and plotted my errand route accordingly. I took the scenic slow-​paced drive down Honolulu Ave. in the small foothill community of Montrose where «Mayberry, U.S.A.» was alive and well. Among the many mom & pops some gentrification has snuck in and dotted its presence. For that alone, the name «The Time Machine» seemed so apropos. Enough with memory lane and on with the reason why I was there:
Watch Battery ($ 8.50) — Pretty standard price as far as I know. Heck, the federal hourly rate of pay for a battery that will give me time for several years?! Sounded like a deal to me! And, they didn’t charge you for service. However, I wondered if you were able to simply buy the battery and installed it yourself (they’ve always installed it).
Service — On this afternoon, there were two other gentlemen already being helped by two male associates. I came in for a simple watch battery, was given an immediate quote and how long it would take, my watch was taken to the back, and about five minutes later (I was told ten minutes) all worked fine again. I also had a couple questions about an old Casio G-​Shock Glide I loved but needed a new band, and they gave me some good recommendations. Plus, they were able to order accessories and handle repairs for you. All was good here.
Parking — They shared a small free lot behind the business with Montrose Travel. Otherwise, there were plenty of metered street and lot parking all around the area. If you parked a bit far, the exercise would do you good and you could check out the other shops along Honolulu Ave.
Atmosphere, décor, ambience — A brightly lit no-​nonsense box of a store with both fluorescent from the ceiling and natural lighting through the front windows. There were a handful of chairs, glass cases that showed their wares ringed along the mint-​colored walls, various promotional posters and clocks hung on the walls, and background music played in the background.
Attire — It was totally casual so I would normally be in a t-​shirt, boardshorts, and flip-​flops.
Overall, my step back into The Time Machine after all these years was a pleasant one, and I always felt good about supporting small local shops — especially those in and around the neighborhood where I grew up. This place was totally no-​frills so I wouldn’t expect a ton of fancy or fashionable watches; just good decent watches at comparable prices, accessories, and repairs done onsite or shipped out. I actually never bought a watch from here but always batteries and bands in my younger days. I found great value based on the prices, service, and experience noted above (total experience was around $ 9.00; no tip). And, they accepted my credit card of choice… AMEX!

Awesome service and selection, very good customer service. They try very hard to help repair and restore your favorite timepieces. It worth the drive from Upland ;)

Needed a battery changed in my beloved Victorinox XLS MT. These guys are a few blocks away from my office. I walked in and they were super nice. Changed my battery and I was in and out in about 5 minutes and it cost only $ 5 (I had my own battery).
Can’t ask for much more. Got it done.

I’ve been here a couple of times now, it’s in my little neighboring town of Montrose. This Mom and Pop business always has the warmest people working here. It’s $ 10 for a watch battery replacement, and that means I don’t have to drive 20 minutes to a chain store. They did it for me in 10 minutes. Yes, it might be a couple bucks more than Kay Jewelers or Zales but I’d much rather support my community in this economy. I’ll be back the next time!

Time machine rocks! Great service! I’ve had three of my watches fixed here.

Our Casio Exilim camera stopped working while still covered by warranty, so I was told by Casio to ship it here.
The Time Machine eventually fixed it, and it now works great, BUT it took them more than a month. It turned out they were unable to get the part they needed for weeks. It wasn’t like they called me and said, hey, we wanted to let you know we have this supply issue; I had to keep calling them to find out what had happened with my camera.
They seemed friendly enough, and may very well do a good job of fixing your camera or other device if they have the parts, but Unilocal is about customer experiences, and my experience was dumb. If you’re Casio’s warranty repair place for all of California, you really, really should be able to work out getting a reliable supply of replacement parts from Casio.

Had the hinge on my watch break; I walked right in, they greeted me right away, two minutes and two dollars later my watch and I were all set.

I wish that we could rate lower than 1 star, because this company doesn’t deserve any at all.
I had a Casio EX-​G1 that broke before the summer. There was a very tiny piece that needed to be replaced for the memory card door. No other damage was made to the camera. Now being that this is a Casio, and it was also a birthday present, I did not want to just send it to any repair shop. I went online to the Casio website and looked up their certified repair shops in the US. Amazingly there are ONLY 2 certified locations inside the US, The Time Machine and some place in New Jersey. There was also a repair shop in Puerto Rico, but I didn’t feel like sending it all the way over there.
Now before I even decide to send the camera to these guys I gave them a call, seeing that they had less than stellar ratings on Unilocal.I call them, give them model of my camera and ask them if they can repair this and if it will be covered under warranty. Long story short, they said yes, and because it was a present and I didn’t have my receipt, all I would need is a notarized note stating when the camera was bought, and what happened to it. Did that… and sent the camera to them.
I of course followed-​up, made sure they had my camera and that the repair was doable. What did they tell me, Yes… its can be done.
Weeks pass by, I hear nothing from them… I give them a call and the guy over the phone, with the thick accent tells me that Casio themselves wanted to do the repair. Now this didn’t make sense to me since the part was so small, and since they told me THEY COULD HANDLE THE REPAIR! Not to mention to 2 times I called in before this time, they said the part was on the way! They are liars!!!
I want to let all of you know that at this point in the storyline it was August (1 month had passed since I sent it in). It is now almost the end of October and I still have no camera.
The ordeal continued on with Casio, because they themselves also do not have their act together. I found out just the other day when I called Casio’s customer service that The Time Machine wasn’t even certified to work on my model camera. NOT ONCE did The Time Machine mention that to me when I called them and VERBALLY GAVE THEM the model number.
Do not get your cameras repaired here unless you want some undue stress in your life…
The worst experience I have ever had… ever…
Also if you have a Casio… you might be better off getting another camera just to avoid the headache!

I recently came in to the time machine with my small Casio camera. they attended me and diagnosed the problem right away. Problem was that I didn’t have my receipt but the gentleman still took my camera for repair and called me when it was ready. next day receipt in hand. got my camera working like new. I trust the time machine with all my Casio repairs :)

I had two Casio cameras repaired here, one under warranty, by mail. They are good at honoring their estimates and good at customer service. But the cameras either missed small screws or had them so loose as to fall out. Yes, they are the authorized service spot. But I would check for completeness and tighten your screws on repairs you receive back from them.

I bought a men’s Invitca a few years back and although I lovvve it, it was wayy too big even after the staff at bloomingdales adjusted it. Secondly, I couldn’t set the time and date for the life of me, since that little knob was way too difficult to wind manually. So naturally, I stopped by the time machine after having lunch with a friend at Joselitos to see if they could fix it.
Low and behold to my amazement they were more than willing to address my watch problems and fix them at get this NO CHARGE! Now I can rock my blinging watch without it flopping around my wrist and actually get this check it for the correct time AND date! Oh it’s the simple things in life that get me ;)
Thanks Time Machine!

Casio has two fix-​it places in North America. One is somewhere in New Jersey and the other is here in Montrose, California. Thank you geography! My Casio Exlim EX-​S500 broke and mailing it in woulda taken like a month — a month I didn’t have before vacation and I GOTTA take pictures.
I digress. Time Machine said the fix would take 2 weeks. It took over a month! Two weeks LONGER requiring me to buy a new camera for my vaycay. They blamed Casio not mailing the parts in time. Bummer. Anywho, the staff was friendly and quick with a watch repair and another friend’s camera fixing. If you’re bought your gear online and are looking for another certified Casio repair shop then too bad so sad. Go to the Time Machine or New Jersey.