Del Rey Car Wash

I usually go to El Estero but didn’t have much time today so I went to the closest place which was Del Rey. Not happy at all, I won’t be going back. There is still brake dust all over my rims. And they even did a s***** job vacuuming the inside. Also the guy in front of me was very upset because his truck came out with some pretty big dark scuff marks on the paint. When he mentioned it the workers just pretty much shrugged and smirked while looking at each other. They could have at least just apologized, I mean most of the time that’s all people really want to hear. I wish I could have my $ 25 back but that’s okay because I learned my lesson. Go to el Estero! You won’t be disappointed.

I should have known better but it had been some years since I had been at this location so I must have forgotten how awful they are.
First, after paying $ 30 my car was NOT clean! When I pointed out the whole dirty spot around my bottom fenders they just shrugged. After waiting 30 minutes I was in too much of a hurry to leave to demand they fix it.
I always go to El Esetero Car wash but I was not on that side of town. The cashier was just rude and acted like she didnt want to be there.
This place is overpriced and lazy!

I’ll admit, I didn’t use their services. But if customer service on the telephone is any indication of what the client is going to receive, I’m glad I didn’t.
I’m basing this 2-​stars on my 3 minute phone conversation with the lady that answers the phone in the mornings. I asked some pretty simple questions about their detail packages. The lady gave me what I can only imagine was something she read off of a sheet of paper in front of her. When I asked for specifics, she could not elaborate, and re-​read something in front of her. She talked so fast I couldn’t understand her, and had to ask her to again confirm whether the detail included the carpets being cleaned. She said yes. I asked if it was a shampoo. She said yes. I then wondered, how many basic questions am I going to have to ask before I understand the absolute basics of what the services provided are? Maybe this is just my view of the world, but shouldn’t she be trying to SELL their services? Maybe business is just that good for them, I’ll admit.
After answering my second question, she referred me to the company’s website and told me I could find any other information there. Honestly, I didn’t call because I wanted the website. I called because I had questions that the website didn’t or couldn’t answer about a basic car detail. Hell, I got their phone number from their website!
In the end, I said thanks and just got off the phone. The customer service was «so bad» that I went back online to see if others experienced what I had. Based on some of the others reviewers in Unilocal,I’m not the first. And the service I received simply on the phone compelled me to write my first Unilocal review ever, to warn others of what could be encountered there.
Caveat Emptor!

I’m giving this place a 3 because I loved their work over the years. I just moved back to the area a couple months ago, and I was excited to use deal Rey car wash again! I grew up going here and getting a great car wash and customer service. Sadly, it isn’t the case anymore. They cut a lot of corners now, and the cashier is always rude. I can’t say that I would recommend this place to anyone anymore. It makes me sad to say that. I hope it changes.

Generally, they do an okay job — not great, not entirely bad. The quick wash is sufficient for a superficial cleaning. The washers/​drying personnel clearly work very hard.
The guy that asks you which wash you’d like and gives you a ticket to pay inside tried to fleece me for an extra $ 1 with an up-​charge for SUV/​Small Truck on a Mazda 3 Hatchback on a Super Wash. I brought this to his attention, and he proceeded to argue with me that my Mazda 3 Hatchback was an SUV. On principal alone, the $ 1 upcharge for my car is bad enough, but the fact that he argued that my car was an SUV class vehicle is ridiculous.
After conceding that my Mazda 3 Hatchback is not an SUV/​Small Truck, he said he would let me off this time and threatened to charge me for it next time. You got caught fleecing a customer. Own up and apologize. Don’t be an indignant asshole.
The person at the counter wouldn’t even acknowledge what happened when I went in to get my refund. She just threw my dollar on the counter and walked away (or hid). I thanked her, walked out, and gave the dollar as part of the tip to the guy outside who wiped my car where I normally $ 3 – 5.
Customers: be aware. This is the kind of guy/​people you’re dealing with.

So thoroughly disappointed! Yes my car was clean but the $ 3.00 in my middle console was stolen. It’s not about the $ 3, it’s the fact that they have no integrity! I will drive to Monterey from now on to El Estero, their car wash is cheaper and they don’t steal my change!

Our son had his car in Kansas for the entire summer doing field research that left the car absolutely filthy inside and out. I took it to the Del Rey Car Wash looking to just knock some of the dirt off until I could get it into a detailing shop next week. Boy was I pleasantly surprised. While the car wash did an okay job, the two women responsible for cleaning the windows and drying the car spent almost 45 minutes hand cleaning the entire vehicle from top to bottom. While I tipped them very well, there really is no way to express my gratitude for their amazing attention to detail.

I should have known better.
I haven’t used this place in a long time but, I was in a time crunch and its close.
They really do an awful job. I got the works and my car is still dirty! I pointed out the bird poop still on the car and all the bug splats to just a shrug of the shoulders.
Do not waste your money. I could have done a better job at the self wash place for a whole lot less.
Never again, again.

Service here has gone downhill! I took my car in today for «the works» and «wow» package ($ 49).
I left with dust and handprints still on the inside of my car. I asked when I initially pulled up for them to really vacuum the inside well… that didn’t happen! Still had dog hair and a pretzel stick in plain sight when my kids hopped in the back. This is the second time I have taken my car to them in the last two months. I thought last months bad cleaning job was a fluke! Nope! This month was just as bad. I will never give them my business again

Weak washer, doesn’t get everything off. If you want a basic wash go to Valero in Sand City.

Superb! Great Service, thank you so much! I got the works and was very pleased with the work. Easy Transaction.

Del Rey Car Wash has slipped in quality in a big way since my initial review here in October of 2013. Everything I complimented them on 18 months ago is now the exact opposite.
*Inefficient cleaning.
*Not greeted in any manner at all.
*Not speedy.
*Zero attention to detail.
Today I went through the express wash lane. After the wash was completed the car was still a mess. The front of the car had dirt and removable stains all over and the sides had some form of road grease that the wash mechanism glided right over.
I swung back into line to show the supervisor. He stated to me, «It’s an express wash». I didn’t say a word wondering if he was going to guide me back through the wash tunnel.
Instead he said to back up and someone will come over and clean it better.
I did back up and for the next 10 minutes watched as a number of idle workers stood and chatted with one another. It was obvious el patron put aside my situation.
It’s only an express wash right? Well I have been using express car washes for decades and even the most sluggish systems in the 70’s did a better job at taking off street grease and bird excrement.
One star on this visit would generous all considered but some of the workers on the detail side were working very hard. I am wondering if maybe management took their eye off the customer service aspect of the business.

If only there were more car wash options in the Monterey area. Del Rey Car Wash is great but more expensive than I am used to when I go to El Estero. I feel like they take their time and are more thorough but it would be nice to get a basic wash in the more $ 12 range for a normal size car. Since there are really only two full-​service car washes in the area you can’t go wrong with this place. It definitely beats sitting in a long line at the Valero drive through car wash in Sand City!

Efficient! I don’t like wasting time, so I appreciate their ability to be speedy, yet thorough. If you’re specific and tell them what you need they’ll get it done.

I have a bike hitch which they told me to remove if I wanted to get my car wash. Since I was in a rush and needed my interior cleaned I asked how much do they charge to vacuum, it was $ 6 bucks. They did an ok job they didn’t vacuum my trunk though. There are car washes in the area that will wash your car with the hitch. Valero and shell, No problem and cheaper if you buy gas but no one vacuums the car. If you want full service el estero car wash does it.

Pretty good service. Quick but well done. Only took about 15 minutes in the middle of the afternoon on a Saturday. They did a good job. Hand-​dried and generally clean on the inside.
Price is a bit high. $ 27 for the full service and you can only pay with a debit card; they don’t accept credit cards. $ 2 discount for military.

This place is a joke. I don’t even know what I paid for because there was still dirt on my rims, specks from bugs on the front, they left my back window hatch open, and the interior was barely touched. «Deluxe» what exactly? Deluxe disappointment!!!

These guys, without fail will always get me in and out in a remarkable amount of time. Most of the car washes on the Monterey Peninsula suck but these guys rock. Also, I drive a Tesla and most car wash companies freak out about them but Del Rey knows it’s just another car. Also the lady at the desk is cool.
Sweet. 5 Stars.

I recently had my car seats shampooed in preparation to sell the car before a move across the country. The interior now looks brand new, and I’m considering shipping the car instead of selling it.
Well Done!

So, this is officially the worst car wash I have ever been to. First when I drove up no one was there to greet me, but I figured it was no big deal, maybe they were busy. But when I got my car back, I was shocked. They had TORN OFF my front licence plate! It was just hanging on by one screw. And they «cleaning» job they did was a complete joke. I brought my car in because it had some bird poop on it, and they tried to give it back to me with the ring of poop still all over the car. After waiting another 15 they gave it back to me and it still had grime on a lot of spots, but at this point I was so over it I just left. I will put a picture up of what they did to my car for you guys too. They didn’t even apologize or have a hint of customer care. I would NEVER go back to this place.