Allstate Insurance: Christopher Thom

Chris Tom is a great agent, but unfortunately you always don’t work directly with the agents and the front desk people instead.
We have been helping my neighbor who had his van stolen and the process has been ridiculous!
Our 80 year old neighbor has dementia and especially around the holidays as he is lonely with no family we were trying to help him find his can or get a new one. He is difficult to work with because of his disease but have some extra patience!
So my husband and I were trying to help our neighbor. We got ahold of the office and they called to go in and fill out a form. Okay! We say — it’s stormy stormy weather so my husband drives our neighbor down — and uh oh! The woman didn’t tell us we needed to bring the form ourselves. So they sent us home-​we went and rummaged through this old mans house, found the form, and went in and filled it out with the agent again. They said everything was good and we went home, excited our neighbor would have his vehicle back soon.
I got a phone call Tuesday before Christmas telling me they didn’t fill out the form all the way and wanted to send the form to my house instead of the neighbors. I called the day after Christmas and talked to a new guy instead of the normal gal we were working with. This guy, Juan was not helpful. He reminded me it was frustrating to work with our neighbor and was complaining about having to serve him – I reminded Juan to give him a break Bc he has dementia and that’s why he calls confused. I also asked him why we needed to go visit the office a third time for the same form. He just said it wasn’t filled out properly. Funny enough – if it wasn’t filled out properly, why was it sent the first time?
I asked that exact question to Juan who then with attitude told me to call claims myself if I wanted to know the answer. I asked him if that was his job to do – and he said yes it was, but he was going to give me the option instead to call. So I asked him if he could call and let me know what they said. Again he said I could call if I wanted to know the answer. I asked him why I would call when it was his job – and he said «well sometimes they don’t work on Fridays.»
What a joke! Thankfully claims called and we don’t have to deal with this office for awhile.
Although Chris was so very helpful – you have to deal with customer service people who don’t want to go above and beyond to help you!
Yay on Chris Nay on Juan!
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