Wells Fargo Bank

I set up an account for our Cub Scouts and there were always problems with something. In all they never really came through with any of there promises. They said they would call me back and I’d have to call them again because they wouldn’t call me. They said they would order our checks and they failed to make the order. They said to come down at a specific time to give me some temporary checks and then the guy was out to lunch and no one could help me. They then charged me for their mistake.

Haha is all I can say. Wells Fargo as a company is AMAZING.
This particular branch however… wow.
The tellers have no autonomy and are micro-​managed by (sad to say) uninformed managers.
I hope you found this review useful!
–Pete

By far hands down the best ATM’s out of Chase and BofA! They have 1 drive-​thru and 3 walk-​ups.

Their drive thru atm is ALWAYS ALWAYS ALWAYS out of service. I’ve been going to this bank for over a year now and that arm I swear has only worked once, that’s even after they changed out that machine for a new one. Parking is horrible here also, they might as well close this location it’s useless if people can’t use their drive thru service and can’t even park to go inside

It’s 8:50am on a Friday and every Atm is out of service (all 4 of them) and the bank is closed. Tons of people leaving disappointed. Not cool!

Good people, but experienced very slow service. Also overheard some bankers being very pushy to sell products. Closest branch to where I live so I chose this one.

I shouldve went to the one in alhambra on valley than this one take me 2 hrs to cash a check n i hav to wait to speak to a banker then i hav to wait again to cash the check with a teller. This is not my first time cashing a check but this is my worst experience so far

I went the the Bank toddy yo have a check cashed from Wells Fargo since I don not have a account I was charged $ 7.50 wow what a shame !!!

Awesome bank… all the staff are friendly.,.egdar rodriguez is my personal banker, he helps me with my financing and loans

Worst Wells Fargo ever! You’re better off going to the one’s on Valley in Alhambra. The line moves slow and there’s always a line. Beware of Jennifer the bank teller. Jennifer tries to spark meaningless conversation. Umm no! And she asks personal questions. Umm no! That’s not what customer service is about. I have things to do at the bank, not spark conversation. Also beware of the heavyset man that greets people as they go in line. He starts asking personal questions too. Don’t these people know you’re there to handle your money, not make meaningless small talk amidst a long day, and busy hours?!

I’m so taken back to read all these bad reviews about this branch.
This is my local Wells Fargo branch, I absolutely love this branch. I have always been treated kindly every month when I come here. All the staff treat me great and I have never had a problem. They always welcome me and ask how I’m doing. The wait is not too long. When it’s summer and hot they offer you water, and have lollipops as customer courtesy. Even the teller once gave me stickers for my nephew I took once. They always accommodate to my needs. If I could I would give 10 stars. Oh and the tellers usually remember me, that makes me happy that they are attentive.

Always came here to cash my check and make deposits, I go In Monday to do the same thing and they offered me a free credit score check so I’m like okay I’ll do it. The lady that helped me with the check was like okay Diego Ortiz will help you. I walked over to his desk and he seemed friendly and all but the next day I received an email saying thanks for signing up for the identity theft protection, he signed me up for something I did not want, he didn’t even mention it to me. Bankers like Diego are the reason people don’t like going to banks. He signed me up for something that I did not want and that isn’t fair to any costumers. So as anyone would imagine I called the bank and spoke to the manager Denise, and I told her about my situation and she just hung up on me. I have been a loyal customer for 5 months now and this kind of service is unforgivable. Bad management no wonder their bankers are signing up costumers for things they don’t know about. Don’t go to this bank!

Came to make my rent deposit and while waiting in the line they offered me bottled water. Line moves fast. In less then 10 min I was out … I might have to change my bank account to Wells Fargo :D!

The staff are all very helpful and very friendly. The lines move slow here and things take time. Everytime I’ve been here its pretty busy so its not a lack of staff or lack of trying that things take time… they are just busy…

Terrible Branch. The people here have no idea what they are doing. They give the worst advice and can’t even update the information on your account correctly. I went to update my information at their branch and they ended up disabling my online account. Get it together!

1^st and foremost horrible Customer Service to say the least! I’ve been a longtime Wells Fargo customer and hold a number of personal and business related accounts with the institution. Thus, one would think when you physically go into a branch and make a deposit your funds won’t be misplaced/​lost. That’s right one of the largest banks in the United States can actually misplace you’re funds. I made a deposit about a week ago in person, at the time of the deposit they had a «Computer System Error» thus I was issued a manual receipt «Transaction Record» a week later the funds are still not in my account (Having checked online, about 50 times).
So, I went to a different branch in Alhambra, CA to see if this branch could right what the other branch had done wrong… «Sorry, sir you’re going to have to go back to that branch to resolve this issue» the Teller and or Service Manager were really no help (Don’t you get that they can’t get it right and I really don’t want to go back to possibly encounter them messing up more than they already have).
So, I call the Monterey Park Branch to resolve the issue and ask to speak with the Branch Manager. «Sorry sir today is the Branch Managers day off»
Okay, let me speak to whomever is in charge, the Service Manager
«Okay, hold on sir»
«Sir, it’s going to be a 5 to 10 minute wait for Rosealie»
Okay (A few minutes go by and I notice they don’t have music or anything while you’re on hold just dead air)
FOURTEEN (14) minutes come and go and I’m still on hold… this was written while I’m waiting to speak to the Service Manager.
Why is it that no one is ever held accountable? If anyone can tell me who the (DM, District Manager) is for this region please by all means (Monterey Park, 2101 S. Atlantic Blvd, AU# 694).

I came here off a friend’s recommendation. After a problem with a different branch, she suggested I talk to the Branch Manager at this one, Henry. She used to work with him and knows the company well. She still stands by them, which I thought was really cool.
A couple things I noticed.
I called to see if the Branch Manager was in on the day I wanted to drop by. Around Lunch time, no one was picking up. The phone kept ringing and ringing. I assumed they were busy because it was lunch.
When I called again, he was there and I told him that I was dropping by.
When I arrived, he greeted me and we started talking. I told him my past experience and what I am looking for, a Business Specialist that will return my phone calls and to create a great relationship with. He proceeded to give me his card with his cell phone and email. Then he showed me to Brian, his Business Specialist.
Brain then started to help me with my Debit Card and updated my profile. Asked me a couple questions to get to know me and what we do. I got all my questions answered, he gave me his card and I was happy.
This place seems to be really busy! The other branch was always empty, no matter what time of day I walked in. I can deal with a place that is busy, I get it, but I can’t deal with someone who says they’re going to call me and never do.
I was overall content with my experience and I’m happy with a new branch.

I will agree with Juan Carlos. I signed up for two accounts at the Asian Expo in January. A savings acct for my wife, joint checking to pay bills, for which they gave me a rabbit piggy bank. We finally made it in to finish setting these two accounts up, and were helped by a cute rep named Kelly Ke.
We walked in looking for just two accounts, yet 90 minutes later we walked out with (6) accounts! Checking and savings account each for my wife and I, one each for the joint account. And each needed to be funded with $ 100 to start. We told the rep from the start exactly what we wanted, and under the guise of «it’s cheaper to do it this way» she wrote those extra accounts. Funny, she kept telling us she was «nervous», and now i see why.
The rep called this morning and I asked her to cancel all the accounts because it was an obvious mistake i should have never let happen in the first place. She balked, I asked for the manager, Henry Chung. I explained that while there might have been some confusion when we first set up the accounts at the Asian Expo, I told the rep exactly what i wanted and yet she still wrote extra accounts.
Chung got rather huffy, and insisted I fund the accounts with $ 100 each before he would close them. I told him that was unreasonable and unacceptable. He then demanded the return of the rabbit piggy bank they gave us at the Expo. I demanded my hourly salary for his rep wasting my time, overwriting accounts to pad their monthly numbers no doubt under directives from the bank management, to which he had no reply other than to agree to close the accounts.
So…
If you still insist on banking here, be prepared and know exactly what you need. You’ve been warned…

Pretty friendly here, but they need to work out their business line a little better. For example numerous times they have a separate line for merchants, but if someone starts a new line they workers there don’t correct them. This leads to two lines and unnecessary frustration. Luckily the workers here are easy on the eyes.
For the previous review about the free checking, they do tell you what the conditions are for getting free checking so there’s no trick. Although I’ll agree it sucks that if you have zero balance, the bank keeps charging you instead of closing the account.

Do not bank with wells fargo!!!
they offer free checking, you have to open a saving and checking accounts. If you don’t have unlist $ 75 to transfer from checking to saving, they will charge penalty fees, for both accounts separate… in six months they charged me 5 penalties… i only failt on month… it is a set up for your to pay all these penalties… well fargo are the cream of white collar way to steal money from consumers… CURTIS WONG assistant manager (
) it just a want a be… he is rude, he thinks he is a king… yes he is the king… stealing consumers money, using fees like a front… shame on you wells fargo… i will sleep better after i’d cancel my accounts!
Juan Carlos Holguin Garzon