Mr. Rooter of South San Gabriel

Great service. Arrived on time. Professional appearance and additude. Joe and his assistance pinpoint my plumbing issues and corrected them fast. Thanks Joe and assistant very friendly people. We need more people like Mr. Rooter.

Very disappointed. I called Tuesday to book an appointment on Sunday between 9AM-​11AM. On Sunday, they didn’t arrive so I called them and the operator put me on hold for 9minutes without an apology and said that they will call me back then quickly hung up the phone. I waited until 12pm and got a call from Joe. He said he will be by in 45 minutes. 12:45pm nobody showed up and got no phone call. I called at 1:30pm and he said he was around the corner. Took him 10 minutes to get to my house from the corner. They did the work and Joe and his coworker were polite but the price for installing the toilet was $ 256.00. We needed the job done that day and we trusted all the rave reviews so we let him do the job. Joe said to call him if we had any problems. After the job, we noticed a crack on the toilet. I contacted Joe about it & he hasn’t replied back. We reported the problem to Mr. Rooter and they said it doesn’t cover their warranty. MONEY AND TIME WASTED. I’m a very dissatisfied customer. Hire someone else that actually calls you back about their work…
Not Mr. Rooter.

Nothing — I repeat, NOTHING — incites more panic in me than a faulty toilet. One of my top 10 worst nightmares of all time is going over to someone’s house and clogging up their toilet. The shame. The horror!
It’s the worst when toilets malfunction with no advanced warning. One minute it’s fine and the next — for seemingly no reason — it just gives up on life and you have no idea how or why. Like this morning for instance. After a few flushes, my toilet stopped working and then started oozing water everywhere. Clear water, thank god. Immediately, Lizard Brain Anna backed away from the toilet tremulously and hopped on Unilocal in search of a plumber.
Thank goodness for Mr. Rooter! I am so impressed with the service that I received from them. I called at 10AM this morning, explained my predicament, and asked for the cost of repair. The operator told me that they cannot provide price estimates over the phone but would be happy to send someone out to make a free assessment. The service window was 1−3PM, and Joseph arrived at 1:15PM. So prompt. Was very pleased.
Joseph took one look at the toilet and said that the tube thing in the tank just needed to be popped back into place. Ohhhh. Since he was there, I also asked him to take a look at the two other ultra disgusting toilets in the house. One of them needed a new flapper, and he was able to install a new one in 5 minutes flat. After that was done, he replaced the tube on the first toilet free of charge just because he’s a super nice dude. The entire process took less than half an hour, start to finish. And pricing was very reasonable.
Personal checks are totes accepted. Who even writes checks anymore, right?
I would highly recommend Mr. Rooter and will most definitely keep them in mind for future plumbing repair jobs.

Excellent service! I had a small faucet leak and found them on Unilocal.I called and they came within a few hours, fixed the problem, and was out of there in no time. Easy and simple! Will definitely recommend and use them again!

Great, professional service & very quick! The plumber explained the problem very well and fixed it right away. I would definitely call Mr. Rooter again!

Highly recommended. Tony Jr. And Luis just left my house and solved my root plumbing problem. I appreciated their great customer service, upfront and honest pricing and work on the job until it was done. They even carefully cleaned up afterwards. I look forward to sending them referrals. Good job guys!

Joseph and Luis came to my house for service. I am very satisfied with their professional service. I will ask them for future service for sure. Thanks

Great customer service. The plumber that arrived was very professional and had a great personality. He really explained what the problem was and what needed to happen to fix it. It seemed like a fair price since it included a warranty as well. I’d call them again if any other plumbing service was needed at my home

Great plumbing service. Called for an estimate and ending up hiring them. They were fast, friendly and very reasonably priced. If ever the need should arise, I wouldn’t hesitate to hire them again.

We had a water pipe burst at our condo and we had to shut off the water coming into the house. Quick look on Unilocal and found Mr. Rooter and called them just a littler after 10am on a Sunday. Explained to them my situation and they told me they would have someone here between 12−2pm.
With no water and a hungry 2 year old we left the house for a quick bite since they were not going to be here till at least 12pm. 11:50am and we are on the way back and I get a phone call and the tech is already at the house waiting. I explain that I’m on the way and will be there in 5 mins and he say’s he’ll wait.
We show him the broken pipe and he gives us the estimate and proceeds to get to work. A few hours later it’s finally done. He had to break into the stucco and it was in a really tight area so it took a little longer than normal to get things fixed. He even cleaned up the mess and took everything away. He advised us that a bracket would need to be mounted once the stucco was repaired or they could do that for us afterwards.
Next day while I’m at work I get a call from the tech saying he was at our place and going to mount the bracket for us and there would be no need to wait till after the stucco had been repaired.
All in all our technician Joseph was a great guy and would definitely recommend Joseph and Mr. Rooter for future plumbing.
I’ve already added their contact info into my phone so I have it for future needs.

I’ve been using this Mr Rooter for over 10 years. Many of my family members, even those who are many miles away use their services. They are clean, prompt and I’ve never felt like I was overcharged!
I know the owner gives back to his community, because I have seen him at many of the local cities charities events!

DO NOT use this guy!!! He was so dishonest with me starting from what he said he would charge to the work that he did. He didn’t take the time to explain anything to me and then wouldn’t even answer my phone calls. Just stay away!