USACO Service

I like to thank the technician john and others who tried to help as well as others who most generously helped me with samsung customer service I usually never write a review, but in this case I had to Thank you for having patience with me and helping understand in the matter I had to take for samsung to give the correct claim number EVEN though it was not there job to do so in the first place if only samsung had gave me the right number thank you for helping understand that patient is a virtue, I can not tell you how I appreciate the time the took to help me with samsung slow customer service. THANK YOU VERY MUCH THESE GUYS ARE AWESOME AND WOULD GLADLY help if you do not understand.
Karla Duarte

BAD SERVICE: NO SERVICE/​NO SHOW
Had an appointment for the service tech to come out between the hours of 4−5pm. Never showed up or called. I called their office at 4:48pm and they said their service guy is trying to find parking. I looked outside and clearly there was plenty of parking. So 15 minutes goes by and I looked outside and no service guy. I called the office again. By now it’s pass 5pm and no one answers the phone. So I’m guessing, great they’re probably closed now. I waited around since 4pm to have my tv fixed to find out that they didn’t even show up or have the common courtesy to call.

Had a problem with a 65 inch Plasma. Had to replace the power supply module. When I first called Willie, he was very helpful and accomodated my schedule. Lewis the technician arrived and finished diagnosing the problem on time. Came the next day with the part was and in and out in less than an hour. Even gave me some an advise on a voltage regulator possibly avoiding the same problem in the future. Pricewise I thought it was a little expensive but its an authorized repair center for Samsung at least I have that peace of mind. Only accepts cash or credit card no checks.

THIS COMPANY SUSPENDED IN CALIFORNIA & PERMANENTLY REVOKED IN NEVADA
I called Samsung to have my 40″ television serviced and they scheduled USACO Service Corp. to service my television. I received a call from Steve Caller ID # (323) 201‑8200 who asked that I call him back at (562) 741‑6468. I called STEVE back and was met with a rude and condescending attitude from the beginning of the conversation. Steve accused me of wanting service on a TV that was out of Warranty, even though Samsung had already VERIFIED my warranty had approximately 90 days remaining. I told STEVE that I would be happy to provide the receipt, but that I wanted to speak to his manager because of his rude tone. When I asked for his manager, STEVE Refused to transfer me to his manager, and also refused to give me the name of his manager. When I asked for his manager’s title, he screamed «its BOSS!» I asked was it a small «mom & pop type operation» or a major company, he stated that USACO was the #1 service company for the whole of Samsung across the USA. I then asked if who the CEO of the company was, and he became angry and refused to answer any of my questions, stating he would document my record that he was not servicing my television.
When I called and spoke to a Samsung Representative, I was told that STEVE had in fact documented the record, stating that my TV was out of warranty and that service to my television had been canceled. The Samsung Agent giggled and stated in fact, that according to Samsung records, my warranty did not expire until April 18, 2015 (today being January 26, 2015).
I searched the California Secretary of State Business Entity Details:
‘USACO SERVICE CORP’ –SUSPENDED–
ENTITY #C2193128 — Agent for Service — Walter Park,
‘USACO GLOBAL, INC’ –SUSPENDED–
ENTITY #C333717 — Agent for Service — Peter Chong,
‘USACO CORPORATION’ –SUSPENDED–
ENTITY #C0944702 — Agent for Service –Stewart Park
ALL have been SUSPENDED from doing business in the State of California.
Further, I searched the Nevada Secretary of State Business Entity Details:
‘USACO SERVICE L. V, INC’ –PERMANENTLY REVOKED–
ENTITY #E0449362005−2,
BUSINESS ID #NV20051505037 — Agent for Service — Stewart Park
They are PERMANENTLY REVOKED in the State of Nevada
The following names, addresses and phone numbers are attributed to this business:
Stewart Park
Walter Park
Peter Chong
16 205 Distribution Way, Cerritos, CA 90 703‑2329
17 300 Marquardt Avenue, Cerritos, CA 90 703
Walter Park — 2010 W. Alondra, Compton, CA 90 220
Walter Park — 605 W. Victoria, Compton, CA 90 220
Peter Chong — 1636 W. 8^th Street, Los Angeles, CA 90 017
Peter Chong — 13 572 Essence Road, San Diego, CA 92 128
Stewart Park — 19 745 E. Country Hollow Drive, Walnut, CA 91 789
3021 S Valley View Blvd Ste 111, Las Vegas, NV 89 102‑0724
Stewart Park — 3455 W. Reno Avenue, Las Vegas, NV 89 118
(562) 483‑8747
(562) 741‑6468
(323) 201‑8200

I’ve called USACO for help twice before and both were actually pretty good experiences. The people I dealt with were really nice and helpful. One time the repairman came like 15 minutes late which was kind of annoying but he did his job pretty well so it didn’t matter too much. I would still recommend them.