SmileCare – Montebello

Horrible dentist! They are very shady with their charges. Having three insurances and I still had to pay for my braces in full because they never billed the insurances. Words cannot describe to you how stupid and inconsiderate these people are.

Never go to Smile Care Dental
They are the most horrible Dentist you could go! They are never on time with their appt., they also have a tendency of rescheduling appointment and relocating you to another office. They bill you for unexplainable chargers and you will find yourself going back to get work done on the same tooth (if they only it right the first time smh) … ONCE AGAIN NEVER GO TO SMILE CARE DENTIST.

Do not come here unless you want to waste 2 hours, $ 600 of your hard earned money, or both. These people are unprofessional and frankly immoral. The office is an unsanitary mess, and you will wait at least 1 hour for your scheduled appointment.
I came here for a check-​up/​cleaning. My teeth are not bothering me, my gums are not bleeding, and it has been no more than 1 year since my last dental visit. However, they insisted that I needed a deep cleaning as I had minor bone loss. Seriously? I’ve been going to the dentist for years, never had gingivitis or even a cavity. Moreover, I’M 23 YEARS OLD I DON’T HAVE PERIODONTAL DISEASE. When I politely declined the «deep cleaning» and ask for a regular cleaning, the hygienist informed me that she could not do that, as it is a liability. I guess they thought they could get $ 650 dollars out of me that way. Luckily I’m not that gullible.
THIS PLACE SHOULD BE SHUT DOWN. Shame on Safeguard for including it in the list of approved offices.

I highly recommend this dental office. The office manager was extremely helpful and went out of her way to help me, the deep cleaning was very gentle and done well and the dentist was very friendly also. The staff and service here is great. A++

I hate to give bad reviews, but this is just a warning to the fellow patients…
I agree with most of the reviews on here, be aware of the doctors… Mine was a female doctor. do not remember her last name… After all the x-​rays and examinations, she gave me a total $ 2500 treatment plan. After telling her that I would love to only get the fillings done (which is free of cost, the insurance covers it), she obviously was not interested in doing only the filling for me. Both her and the medical assistant were pushy. I was very disappointed, I mean I would love to think about spending $ 2500, what’s wrong with wanting to get the filling done and reschedule for the rest of the treatment? At the end, I left without getting anything done. The doctor to me is only interested in making money instead of keeping her patients’ interests in mind.

I had a root canal done today and it was quick, swift, gentle and painless! Thank You Dr. Teheany and dental assistant Raul! GREAT TEAM! Special thanks to all the Staff in the front end. (Everyone is friendly and kind) Special thanks to Nicole for being thorough and kind every time I visit.

Yesterday I took my 2 year old for her first dentist visit and it was so much better than I expected. Everyone was very kind and patient with her which made her ease up and enjoy her visit. Overall a great experience. Definitely coming back in 6 months for s follow up.

Hands down the best dentist office ever. I have been coming to this office for the past three years now and far most is the best thing ever. I go no where else for work on my teeth. Also a big thanks to Liz in Ortho and Nicole for helping with getting my wisdom teeth removed also Nancy the office manager plus her staff behind her. I best recommend this office for any work on your smile :)

Man I don’t what these people are talking about, I had come here a year ago, and even then the staff were all kind. Overall, all the times I’ve been here, everyone is super nice and totally professional. I hated the dentist before but after coming here and being well informed about my teeth, I’m now cool with going to the dentist.
Now you make an appointment, they either send an email or text (I prefer the latter) to confirm your appointment. Which I actually like cause it shows that well, YOU KNOW your gonna go to your next appointment. (They help you by helping yourself, it’s up to you to take the initiative if your what to take care of your teeth.) so like if you don’t confirm that’s on you.
As for the the Dentists themselves, all of them have been very kind. The one that helped me shown much concern for me and my oral hygiene as a doctor (her name escapes me but I loved her personality) and that made me feel good cause like others I’ve gone to seems liked they were just: «yeah your mouth is bad, you need work.»
But she was nice enough to explain the consequences, treatment, and a plan to keep my mouth in tiptop shape. Even when I went to get my teeth cleaned, she greeted me and was glad I was doing what was needed right away instead of lagging some more. She’s not the only one, everyone there was informative and helpful when I had asked questions.
Overall, I’m glad I’m coming here now and look forward to continuing getting work when needed done here.

Service is poor. Made an appointment over the phone a week ago and when I showed up for my appointment, I was told I was not scheduled. The receptionist failed to reserve my appointment.

I’ve been coming here for a year and now my husband started coming here. I have seen the general dentist, periodontist, hygienist, and orthodontist and have yet to receive bad service like other reviewers say they got. To tell u the truth, we rarely get bad service anywhere we go but maybe that’s because my husband and I aren’t generally a-​holes to others. Of course you will have a wait time! I don’t know of any dental place where you won’t have one, but in comparison to other dentists we’ve been to, the wait was minimal. I love how friendly the staff is and know me on a first name basis. I haven’t been here since September, but they still remember me. They take the time to explain they’re findings and the associated costs. I have never felt pressure to move forward with anything I felt wasn’t necessary. Funny how people all of a sudden are experts in a field they have absolutely no idea about. Just because your tooth doesn’t hurt, doesn’t mean you don’t have a cavity. Anyway, that’s my rant. Please, if you leave a review base it on actual substance and not «I waited 2 hours!» Lol

Very bad dentist beware! He said I have really serious cavities. However I didn’t really believe him so I asked him a really simple question and he stormed off to his office and started swearing and throwing things. Not only is this not professional, it is considered a kids friendly dentistry. I may be 18 and old enough to hear this language but you are terrifying the little kids in the waiting room. The only reason this place gets 2 stars is the friendly front desk people that were kind and comforting.
Update: I went to a nearby dentist to get the second opinion. It is true I had cavities but they were not serious at all and smile care was insane enough to suggest crownings. I do have to point out that their dentistry is not bad I just have a problem with that specific dentist. If you see a big chubby dentist around his twenties or thirties leave the room immediately.

Update Board of Dentistry told me to take him to court. My Insurance investigated the issue $ 2667.00 refund :) crooks !!

WARNING!!! Do not take ur children to Smile Care located in Montebello, CA. This was very traumatizing, scary, and not to mention ridiculous. This cold hearted and selfish dental doctor did not mind calling the police to make me seem like an unfit mother just to get her forms back!
WARNING!!! I would not recommend any parent to take their children there due to the worse experience I had there yesterday. I am writing this to inform every one of my struggle:
On March 20, 2014 I left work early to take my daughter to her dentist appt. I arrived precisely at 11:35am though my appt was at 12pm. I provided my daughters info to the secretary and mentioned if they could see her immediately because they advised me not to feed my daughter at least 4hrs prior to her appt. (So please keep in mind that her last meal was the night before) They examined her and stated she had cavities and they were going to do fillings. They informed me that they were going to give her something to help her relax. I specifically thought they were just going to give her something to numb her mouth. So they provided my daughter with this drink BEFORE I gave them the consent form. A few minutes later I noticed my daughter was acting strange. She was hallucinating, her eyes were rolling, she was trying to get up, yet go to sleep, and I started panicking! I demanded to know what they gave my daughter and the employees there said the dental doctor didn’t explain this to you? I said no she did not! I demanded to talk to her and all they kept saying was she’s on her way or she should be here in a minute! So idk if she stepped out because it took her a while to get there. When she arrived she mentioned that she gave my daughter 3 different drugs and it was perfectly normal. I’m sorry but it was not normal for me to see my 6 year old daughter hallucinate and practically drugged out! It was very frightening! I mentioned to her why she did not provide me with this info prior and she kept saying that it was normal. I stated that I was uncomfortable with this! Once I used the term uncomfortable she snapped! I mean she started raising her voice, disrespecting me, and not to mention she also threatened me! She asked me for the consent forms and I said I needed to make a few phone calls and I was not going to give her anything at that moment. Once I told her that she picked up my daughter, told her assistant to call the police, and walked away with my daughter. The assistants kept pressuring me to give them the forms or they were going to call the police which I still refused to give them the forms. Moments later the police arrived. I spoke with them and gave them my side of the story. They stated that she called the police and mentioned I wanted to take my daughter under the condition she was in while she was under her care! Which I did not say that for one second! The police officers spoke with us together and he asked her why she called the police she said and I quote «I’m like a momma bear I assumed you were going to take her home. My mother instincts kicked in so I called the police» key term ASSUMED, which I never for once second stated that. I was frightened to see my daughter in that condition and was not going to take her anywhere until that drug wore off. She just called the police because I did not want to give her the content forms due to her providing my daughter with this drug before I provided her with my signature. Before I left I demanded a copy of the time they provided my daughter with that drug but they refused to provide me with a copy. They stated that I needed to call the corporate to get that info. My question was why? If all the paper work was there. They know they provided my daughter with that drug before my consent!!!
Once my daughter was released I rushed her to the ER. When I provided the ER doctor and RN with the list of drugs they were all very shocked. They mentioned that these drugs were to strong for my daughter especially if they were just going to do fillings. They doctor mentioned it would be best if she was under his care. Which I was more that happy to stay because I did not to risk taking my daughter home until she was well. Once everything was ok she was released.
WARNING!!! Do not take ur children there this was very traumatizing, scary, and not to mention ridiculous. This cold hearted and selfish dental doctor did not mind calling the police to make me seem like an unfit mother just to get her forms back! This is a huge eye opener for me I thought I was able to trust them since this is their job/​duty/​profession to know what they are doing!
Unfortunately, Unilocal demands a rate, but they do not deserve a star.

this place it’s a nightmare.
I had my teeth done here, i had a root canal at some other place. it was all fine. but they told me it was re-​infected. so they take the whole thing out, then re-​do it for me. i also have many cavities… etc… long story short, i walk out with 4800 with insurance! according to them, they put the best crown on the market on me, it was diamond powder and elephant teeth combine. my insurance of course doesn’t cover it… etc
now it’s been 8 month since i got everything done. the root canal i got re-​done hurts so bad. i can’t even chew. which never happened before i get the re-​done with smile care. i can’t believe it… i went in many times. they couldn’t fix it. turn around. they give me a free tooth paste for sensitive tooth and send me hm with a fat bill. (they even told me the reason is actually the tooth behind it.) worst place ever.

I went here and waited 20 minutes while the receptionist talked on the phone, I had a authorization from my insurance and she tells me it’s no good, she talks to my insurance and still tells me it’s no good, very unprofessional, I’m glad I went elsewhere

I came in for a cleaning and walked out with a boost of confidence and a bunch of new friends ! Thanks again Dr.

BEWARE: THIS PLACE IS LIKE A PLAGUE.
To make a long story short, I was very careless as a child so my teeth was bad. I was in so much pain in my early 20’s, my then friend suggested i go here since she goes and everything was great… its been about 8 years now… the side they fixed are now causing my side jaw swollen. most likely my crown is loose and things might have gotten trapped inside. When i go to a new dentist soon, I will report back the damages.

Don’t waste your time here. I had an appointment here for a check up and it was my 1^st time here. I filled out the paper work and from then on it was 2 hours of waiting. When I eventually got attended to go into the room, they evaluated me, took my ex rays and concluded that I have a ton of cavities and that I need to get it fixed ASAP because they were very bad. Odd because my teeth didn’t hurt at all and how come at my last appointment they didn’t catch it.
Oh and the estimate of how much my ton of cavities were going to cost! What a way to get ripped off. I ended up leaving thus making the list on worst waste of time ever!

I went to this dental office once. I was looking for a new dentist and decided to give this one a try.
The office is very old and doesn’t look too clean. A female dentist treated me (don’t recall her name). She made no effort to talk to me. Said I have a cavity and filled it without explaining to me or look into my eye. Can’t help but feel like I am just a number.

I wish I can give them a 0 star. Cost me so much money, the doctor went on lunch break when I was on the chair, and the hygenist shoots some watered down listerine in your mouth and gets my spit all over my face. Oh, and the two crown I received from there 2 years ago still hurts my gum.

I had an appointment in the morning, confirmed by Flor, on a Monday. I arrived and the office was closed. I called the office and was unable to leave a voicemail since the voicemail was «full.» I looked at my insurance card and online, and the number i called was correct, even though the voicemail was for a «Carmen.» The back door has grafiti on it and the location is not the nicest. My guess is that is why they take my low level insurance, unlike most good dentists that will only take PPOs since they are paid better with a PPO.

If only I can give them negative stars!!!
I went back to my parent’s house and noticed that I have received a bill from Coast Dental dated ¹²⁄₂₀₁₁. It said that I owe them $ 800 and that I’m two months overdue. I did a little research and SmileCare was bought out by Coast Dental. I called Coast Dental and they told me that it has to be handled by the local office, which is this SmileCare in Rosemead.
To make a long story short, this took another 3 months of my dedication of trying to figure out what went wrong in order to fix this issue. I had to handle most of the issue since SmileCare personnel seems to say they fixed it when they really didn’t (same old gimmick as my old post). How did I know? I called the dental insurance company (they were pretty helpful and nice) and they have no recollection of speaking to a SmileCare pesonnel in resolving my issue. This went back and forth twice between SmileCare and my dental insurance company with the same results. By that time, I was fed up and took matters into my own hands and now it’s resolved. In the end, if SmileCare doesn’t do anything about it, the cost of paying still ends up on you.
My question to you is, do really want to go through what I went through? I just don’t understand how people can’t just do their jobs correctly!!!

Upon signing in at the front desk for my usual check-​up, the staff was very friendly – a little TOO suspiciously friendly. Small talk, calling me «honey,» the whole she-​bang. Sweet talk will also come into play later.
I waited 15 minutes in the lobby, then an additional 20 minutes on the second floor, then another 15 minutes in the chair for the dentist. All of this with an appointment and no other apparent patient within view.
I asked the dentist about my dry mouth condition, which I was concerned about and sought some form of professional advice. My dentist told me the teeth cleaning guy would talk to me about it. «When you close your mouth and put your tongue in the air, it helps produce saliva,» she said briefly. Um, true. But I was seeking a more professional explanation or advice, or maybe some product I could use.
The dentist who cleaned my teeth was not very professional in his interaction with me. He went on about how the world today is filled with greed and corruption, and seemed like he needed someone to talk/​vent to. I meekly mmhmm-​ed to his speech. He had metal instruments probing my open, vulnerable mouth, so I didn’t want to upset him or seem uninterested…
They will try to sell you things without shame! They tried purring me into buying one of their Sonic toothbruses, telling me prices and other things when I clearly showed that I wasn’t interested. Also, they were really hammering for me to buy this anti-​cavity gel for $ 18. «No» is «no,» thank you very much!
My experience at this Smilecare was unprofessional, uncomfortable, unnecessarily long, and I never got help on my dry mouth condition.
(Note: This review is about my visit more than 6 months ago. I’ve changed my dentist!)

Poor customer service. Please watch out for flor. She is rude and will upsale everything. Out of the four years I have been with them, I have spent more on dental them, than any other bills. I finally decided to get a second opinion. Wow. Glad I did. Get whatever your company covers and do not do anything they recommend unless you’re in pain. Ortho here is so another. Before you sign that final letter to take off your braces, please make sure you are completely satisfied and do not listen to what the ortho says about your smile. He will tell you it looks good.
I just left the office today, and it has been six months since my last visit, and guess what!!! my six month check will cost me $ 127. Wow. They threw all kinds of reasons why it is going to cost me $ 127. I left and said please do not charge me for this visit. Smile care is horrible and so is Flor. They said it might be their new system. Paper work is all over the place. I wish I could give this place a negative. The only person here that does his job is the Saul. Straight shooter. No bs.