O’Reilly Auto Parts

12÷7÷2015. I could not understand the manger mr Francisco assume what oil I want and tells me to chill out, I had place two 5 qt bottles of Castro GTX high mileage to purchase and he wants to sell me Castro GTX magnet oil. Poor customer service, rude, raising his voice to chill out
Humiliating and embarrassing customer in front of other customers. I like to see what reprimand corporate office through investigation of this matter.

Went on a Saturday for some windshield wipers. It was fast, efficient. The rep was very helpful, knowledgeable, and friendly. Definitely made me, someone that doesn’t know much about cars, at ease.
They had a few people working there but I can totally see how they can be a bit overwhelmed when things get busy or if they’re understaffed. They were quite busy while I was there but I was still pretty happy overall.

Came here to get the refill for my windshield wiper blades after reading all the positive reviews. Customer service was almost none existence during my visit. I am not sure if he was upset because it was a Monday or he was the only one working during that time but straight up told me they don’t have it in store. So After i insisted checking the computer, he found they are in fact in stock. I didn’t bother asking if he could install them for me because I pretty much already know the answer. I probably wouldn’t come back again at least not on a Monday. Hope you have better luck than I do.

Went here to buy wiper blades for my 2009 Infiniti the associate Martin, i think they call him Marty was very professional and installed my wiper blades with ease. I would definitely come here again.

Great customer service, Aaron was very helpful! Helped me find exactly what I needed

Customer service here is exquisite. You walk in and immediately there is an employee asking you if you need any help. I wish there were more specialty parts but oh well at least there is a Sears nearby and Lowes in the next city. One time I needed to return some headlights and the employees gave me no trouble returning the items. I showed my receipt and the return was quick and painless. Parking is quite big because this Oreilly shares the lot with a WSS and some realty business.

Friendly employees, I’ve been coming here for years never had a problem returning items or with service.

So I bought a 20 dollar item here that I ended up needing to return. It turns out that they gave me the wrong part. The part I was given was $ 25. I realized that I was refunded an extra $ 5 dollars and I even checked on my smart phone to confirm that I was only charged for $ 20. I already had the money refunded after I realized this but since I do not like stealing I went back and told them they made a mistake and that they gave me too much money.
So what ends up happening is the man who gave me the refund calls the manager and the manager ends up charging me $ 25 and then refunding me like $ 17 bucks instead of the 20 because who the hell knows why. I told them that I only had like 30 bucks on my card so they were also going to leave me with no money in the bank because of their mistake.
TLDR; They gave me the wrong part and refunded me extra money, I went back to tell them, they end up giving me less than what I paid, and left me with practically no money in the bank because of the multiple transactions.
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I think it was REALLY pathetic that the MANAGER punished me for going back and trying be good after they they gave me the wrong part in the first place.
Thank you for teaching me to never shop at your store again.

I go to a lot of auto servicplaces and I always get great service here.