Drive Right Ignition Interlock

This company is unprofessional. Rude. And their device is faulty. Been driving around for a while and when I stopped to park the device started going off saying device lock in 2 days. And wanted me to pay an extra $ 35 dollars to unlock my device. That a high level of alcohol was detected in the system 4.5% back I would be dead. But after 15 mins the car started just fine. This device you have to blow then suck in air afterwards witch makes it extra annoying. I don’t recommend anyone do business with them they are crooks

Great staff! Nice and friendly. No harsh looks, or feelings. Explanation is on point. Was able to be scheduled and installed same day!

Definitely would recommend coming here! Staff is friendly and do an excellent job with the interlock

Never had any problems with the device! Great customer service. I recommend to anyone that have to get a breathalyzer in their car!

I absolutely had no problems with this business. I had my interlock on for a whole year and received great, fast service from the 2 gentlemen working in the office. It’s affordable! The workers there are actually GOOD people who take care of their customers. I’m going to miss coming here but I will, however, not miss the interlock.

I have no idea why this place has negative reviews. I initially got a guardian interlock at a body shop that doubled as installers, so i have something to compare it to. The guardian was terrible, leaving me stuck at work for two hours because i couldnt give it a correct sample. The installers wanted $ 100 for install and $ 150 for uninstall.
Getting a drager interlock and testing it for the first time made me want to hug the installer, Daniel. Installation was quick, careful and damage-​free. I was given a realistic time estimate and was serviced immediately despite the fact that i showed up thirty minutes early. He knows what hes doing and likes what he does. I usually dont feel too comfortable with people working on my old car, but this guy knew what to do.
Corine at the office was also very helpful. From the moment I called the 1 – 800 number, a real person picked up right away and connected me to Corine, who kindly let me come in for a demo to show me that the machine was much much better than Guardian. The device is faster and easier to use, and the build quality seems much better. All the people that complained probably never had experiences with other installers or devices. All i regret is not coming here right away and having some asshats put an inferior 1980s device in my car.
I used to have to plan my life around working the guardian interlock, but i dont have to worry about getting my car started with drager.

Horrible customer service. The lady in the office tried to get me to recalibrate when I needed a removal. She kept trying to say I was wrong and couldn’t get it removed. Then she talked to the DMV and that shut her up. Look elsewhere

I’ve been going to the Santa Ana location for calibrations which is open Tuesdays only. Much closer for me than Montebello. Very professional. Very fast and efficient. They share an office with another company so it can seem a bit confusing upon arrival. The Drager device has been flawless and I’ve had it now almost 8 months. The cost is also the best you can ask for. Just happy to be having a good experience! Drive Right deserves a good shout out especially when many of my fellow DUI students have nightmarish experiences with the company Intoxalock. The difference is black and white so hope this reviews saves some people from the time of having to switch companies. Just get the Drager device from the beginning and no worries!

I would recommend this company to any of my family or friends that need to have a device installed. I did not go to the Montebello location. Every Tuesday the technician comes to a location in Santa Ana. I chose this place because the manufacturer of the device is German and if they can make great cars (Mercedes Benz, BMW) I’m assuming they can make a great device. The technician Juan was always helpful and a really chill guy. If you follow the rules and stay calm, this experience will be a good one. Only shady people will have a bad experience. Juan is honest and will tell you like it is. The price is average. I was paying about $ 72 every 2 months including insurance.

I have had nothing but bad EXPERIENCES with this business and all to save about a couple bucks I end up paying more than what I was supposed to and all because of their lack in training their employees. Their employee Jose did not inform me I needed to provide a document to the DMV in order for the DMV to know the interlock device was installed. Now a days it is all done electronically like the smog check or even for the first offenders such as myself for the classes you take it electronically lets the DMV know you are enrolled to the classes. I paid $ 75.00 for 5 month and when I called the number to find out when I can finally have my interlock device taken off, they told me they had no record of the device being installed. Even with 5 months of receipts of paying $ 75.00 each month of proof to the DMV that was not sufficient! I had to take the DMV a form Drive right gives you and from then forward they can start your count down. Which means I was robbed of $ 375.00 all because Jose did not explain to me that this form was IMPERATIVE I take to the DMV. I called the Manager and there was NOTHING they said they could do for me. The Manager said he was going to TRY to waive the un-​install fee, and guess what their answer was after waiting MONTHS on the answer NO! The answer did not surprise me one bit as I told him when he finally called to tell me this! Mid you… they needed to be reminded we were still waiting on a follow up not because they were efficient enough to write issues down for a follow up! The female worker cares less about your presence as the phone calls are more important to her. When I show up to get my interlock device recalibrate every other month she waits to answer EVERY call before she attends to the person waiting for assistance (Extremely Rude) especially because you set appointments with them to get it calibrated, you don’t just show up when you want.
This Jose guy should stay consistent on where he calibrates the vehicles on my last occasion with this guy he was telling me to pull in my vehicle in the designated parking for Drive right because he told me he was not allowed to calibrate in front of the building WHERE HE HIMSELF HAD DONE IT FOR THE PAST 10 MONTHS I HAVE BEEN GOING!
If you want to feel WORSE about even getting a DUI go give them for your business! They have made this whole DUI experience even that much more worse!!!