The Grooming Gallery

The owner is very nice and my dog loved her. They call to confirm and I really like that. The place is not as clean as I think it should be, but maybe they should clean up the fur from floor after every dog before working on the next. I didn’t feel though she did a fine job on the face shaping which to me was most important. I had to come home and touch up and realized that there was unevenness and it made me upset. The body was done well although few spots were longer which they probably missed around the tail It was not what I thought I would be getting considering the price. I have to say that the paws and legs looked great. But claws were not filed only cut or at least they felt that way. If you are looking for a great summer cut they do great job and the dogs love them groomers, but if you are looking for show dog outcome, I don’t believe this is the place. Although my dog had a cute bandana and looked adorable, I would have appreciated more attention to perfection of the face. I will probably give them another chance since my dog liked them.

Kelly is very sweet! My dog Bailey turned out looking very neat, and was happy when we picked him up. The only thing is I wish his coat was a bit shinier, and he was cut a bit shorter than I anticipated, but he looks great! Got a phone call when he was ready, and was complete with a cute scarf! Smells good too. Recommended!

After a couple of conversations with Kelly. We finally had our first appointment for our 16 year old American Eskimo rescue today.
Jack has a few «special circumstances». He’s a senior with senior issues, but also has sensitive skin (so he needs special shampoo) and Lyme, which makes his joints hurt sometimes. To top it off, we get him shaved down pretty short, which is not the usual cut for his breed.
Kelly listened to all of the information that I gave her about Jack. She listened about the specifics about his requested cut. I picked him up and he was quite happy, and handsome. She did a great job and we look forward to our next visit.

I took our relatively new dog to Kelly at The Grooming Gallery last week after spending about 20 minutes on the phone with Kelly. Tara, our dog, is a 3 – 4 year old abused rescue we adopted 7 weeks prior and we are first time dog owners. Tara was very timid and frightened to go into the shop. Kelly spent at least 40 minutes with us just getting Tara into the door, the waiting area and finally inside the shop. After a while, I left and she was able to cut Tara’s nails without a sound from the dog.
I brought Tara back today for the full grooming, and it took another half hour or so to get her into the shop. Kelly took that time and was extremely patient with Tara. When I picked our dog up, she was happy and playing with Kelly, and looked gorgeous and healthy.
I couldn’t be happier with the way our dog looks, but more than that, the patience that Kelly had with her was a great relief for me during a time that could be traumatizing to a dog and potentially set her back on her road to leading a normal life.
I highly recommend Kelly at The Grooming Gallery.

Love this place, I know my dog is in good hands when I drop him off. Kelly is the best takes great care of my pup.

I love this place! The owners/​workers are always so nice. They do a great job. I brought my dogs in once for a nail clipping and the woman actually told me that they nails could wait a while for the clipping. This was nice — most places would clip the nails anyway just to make a buck, even if it meant risking the dogs’ health. I won’t go anywhere else to have my dogs cleaned and clipped after that! The only con — sometimes it is hard to reach someone on the phone, but I have never had problems with showing up as a walk-​in — they have always taken me right away!

This was my go-​to groomer for years. Then the owner sold it to someone new. After the change, I stuck with them for close to a year and had several conversations with the new owner about my level of dissatisfaction with the quality of the work and the level of professionalism that they were providing as a business.
I cannot recommend this establishment.

Sorry. Wall of text — these people seriously raised my blood pressure today.
I took my 2 small (and now elderly) dogs here for ~10 years without incident, and the previous owners invariably told me they had no issues with either dog. There was a management change about a year ago; I noticed the cuts were not as good after that, but as long as my dogs are clean and comfortable, I’m not too particular about that. However, safety concerns are a whole other story.
I had an appointment scheduled for Saturday, which I had to reschedule at the last minute (and I did appreciate their flexibility); I certainly didn’t expect or ask that they reschedule for the next business day and would have happily waited for their next availability – whenever that was – but they offered to take them today and I assumed that meant they had an actual opening for them.
I dropped them off at 10:30 this morning as requested. Around 2:30 they called to tell me it was going to take «a little more time» because they had some trouble giving my female a bath, and they were going to let her air dry in order to avoid stressing her out. I appreciated the heads-​up, and what seemed to be common sense on their part.
By 5:30, I’d heard nothing. I called back and asked what the status was, and they told me my male dog was finished (meaning bathed & cut, I would assume) and that my female was next to be cut. I asked whether they’d been allowed to go outside to eliminate since they’d been there such a long time. «Ummm, no. [Your male dog] peed in his crate, so he doesn’t have to go. I guess I could take the other one out if you want.» Dogs should *never* be left crated so long that their only option is to soil their own enclosure! Yes, of course I wanted them to take her out. That put my antennae up big time.
By 6:30, still nothing. I called. The phone rang & rang. I called again. And again. I had to call 4 times and let the phone ring dozens of times before they finally picked up (and by that point I was imagining the worst). I said I was concerned about my dogs being there for so long, and told them to just finish whatever they were doing and I’d pick them up in 10 minutes. I got there to find that in fact, in over 8 hours they hadn’t even started grooming either dog. They had only bathed them – something I can do in under 30 minutes total at home (for the cost of some shampoo & conditioner).
Kelly, the owner, did not want to listen – only to talk over me and give excuse after excuse for why they keep falling short (as evidenced by the other negative reviews here). Some of her excuses: she’s had staff turnover, she’s the only groomer there, everyone wanted their dogs groomed this week (I reminded her I did not expect that, and would have much preferred to wait until they actually had time to do the job), etc. etc. etc. They wanted to charge me $ 80 for doing something I easily could have done at home with little/​no stress to my dogs, and she and her assistant were both quite rude about that.
As I was walking out the door, I told the assistant that I’d never had a single problem in 10 years of patronizing that business and would never return to them after today, and she jabbed her finger at my my 17+ year-​old mostly blind dog who weighs all of 13 lbs and said, «Well, good luck finding someone to take THAT one, because she bites.» Well – the previous groomers didn’t have an issue with her, and neither do my vet or vet techs or dog sitters. I think it’s safe to say these people are not skilled at handling elderly dogs or making them feel safe/​secure – but they want to blame their incompetence on my dog? No. Just no.
My female, who was always relaxed coming home from the groomers in the past, moaned and cried the whole way home and then for another 30 minutes once we got back – whether from stress or pain or both, I don’t know. Both dogs dashed for the water bowl as soon as they walked in the door, and they drank and drank. I called Kelly and said I couldn’t believe she clearly didn’t give them access to water all day; she tried to tell me «they drank 3 bowls of water» while they were there, which I am certain is a lie. I’ve been living with my dogs a long time. I know them well. They do not sprint for the water bowl when they’ve had anything resembling reasonable access to water.
I’m pretty easygoing when it comes to the small stuff (like how pretty a dog haircut is). But if you stress/​scare my dogs or threaten their safety, you get momma bear. These people should *not* be working with live animals.

They are always very sweet to my dog when she goes for her nail clippings. However, I was disappointed to go over there today and find that they were closed, with no sign on the door or anything. I suppose I should have called first, but it’s a Tuesday and they’re supposed to be open. There was no indication that they were closed on their Facebook page either.

I have used the Grooming Gallery for years for my Norwich terriers. They have done an excellent job with them, but I most appreciate the job they do with my sweet 7 year old rescue who is definitely a «special needs» dog. Try the Grooming Gallery if you are in the Montclair area!

I had been bringing my pet here for over five years. The business was sold a couple of months ago, and the new owner (I believe her name is Kelly) is probably well meaning but completely unreliable. She can’t even open on time with any consistency. Phone calls go unreturned. And after giving her the benefit of the doubt for a few weeks, I finally decided it was time to find another groomer.
What a pity — she doesn’t understand the value of keeping long term customers. I drove by last Saturday at nearly 9am — they supposedly open at 830 — and yet again, people were waiting outside because yet again, Kelly couldn’t manage to open on time.

I brought my pit bull Sasha her for the first time today… was so happy that they worked with pit bulls they did everything i asked them to do and they took there time to make sure everything was done right… planing on making this my go to groomers