Strictly Install

Do not use this company they are on for that know how to treat people they would also charge you before the job is done and I credit you for months after the job is done they also use the name of dolphin installation strictly install Hub install and Avenue install they are criminals the subcontract to just anybody they do not run a background check on nobody

I used to work for this company as a subcontractor. They didn’t pay enough and they never paid on time. I would not work for them again. I have since become the competition.

Ditto on Dale W review below. That’s my husband and we both hate Strictlyinstall. Hope they are out of business soon. One star is TOO generous. Rude, dishonest liars.

Terrible, unprofessional company! My wife unfortunately called this company because of the slick website. On April 8, 2016 she called and asked for services for a 55″ TV be installed over the fireplace. The service was scheduled for Thursday, April 14 from 8 – 10 am. As the time got closer, the service time was adjusted to 5 pm on April 14^th. At 5:06 pm, the installer called and said he would need to make a stop. He finally arrived here at 6:30 pm. After assessing the situation, he then said he needed to go to Home Depot and left. We thought he wasn’t coming back. At 8:05 pm I called him and he said he was on our street. He looked around here again and said, you know it’s late and I’ll come back tomorrow. He said he would confirm at lunch time — no confirmation at all. I got a text from him tonight at 5:22 pm that said ‘I’m stuck at work until late. will noon tomorrow on Saturday work…’ I called the company StrictlyInstall and asked what’s going on. One time I spoke to Kelly and a couple of other times, I spoke to Coral. She said she would get her manager to call me back with another installer. Well she called me back and said it has to be that same guy whenever he could get there. I failed to say earlier that the installer gauged the molding trying to remove a mirror where the TV mount would go — he did that on Thursday for the short while he was actually here. I called StrictlyInstall back and said we will send back their supplies for the TV mounting which were incorrect items as well and we would get a new company. They even offered me a discount to stay with them and use their unprofessional unskilled installer. So I called my bank to file a dispute and guess what, the StricklyInstall Manager was on the line. He had the audacity to tell me that our job was almost complete and we had to let the installer finish it. He said he wasn’t giving us any money and if I tried, they would file collections. After he left the call, even my bank was appalled by his unprofessionalism. I will send all pictures of damage, documents of calls and emails to the bank. I expect to get this resolved or I will take it to small claims court. DO NOT EVER USE STRICTLYINSTALL. One star is too much for them.

This company is a totally scam. Do not call! They cancelled on me 4 times and never called to reschedule. Very unprofessional and aggravating. So glad I never paid the deposit. Don’t bother calling them.

2÷21÷16 ***** Please read this good and save yourself some aggravation ****** if there was a 0 I would put 0. The company had scheduled to come out 5 days after an originally pleasant and easy ordering process and even on a Sunday, so my family was excited! Well needless to say the day of the install the 8 – 10 timeframe came and went after trying to call 3 times I finally got in touch with someone 1 hour and 15 minutes after said appointment. They said the installer couldn’t make it out today and would just come tomorrow or Tuesday. They take your money up front and ship parts to your house all seems easy until you are let down. Buyer beware stick with professionals which this company is not. Now IT is MY responsibility to go to the USPS and pay 30 $ dollars to ship their equipment back to them to get the refund back for equipment that I can’t use and is just sitting in a box in my living room OR AS THEY SAID, NOW THIS IS A GOOD ONE «just go to the post office and say it was delivered to the wrong address «Sorry I don’t lie ! Do yourself a favor and read reviews before dealing with this company. Strictly Install Boston is unreliable or hires unreliable subcontractors or needs more of them. Stick with Best Buy or a contractor you know. You’ll be less disappointed. ****UPDATE 2÷26÷16 So I pay the additional 32.00 to have both boxes shipped back to California on 2÷22÷16 they are tracked and shown by the post office to have been received at reception on 2÷24÷16 I call on ²⁄₂₄ to verify I speak to the receptionist who transfers me to «who handles refunds» she says «yes I see your packages right here I will issue your refund today it may take 24 hours to get back to your credit card ». I wait two days still not back on the card yet. On ²⁄₂₆ I decide to call and speak to the «manager» not a very professional one but I ask him and he says oh it says here we haven’t received your merchandise back yet, I said yes you did here is the tracking numbers and I also spoke to two girls of which one said the refund would be processed 2 days ago. He then said» oh well then you have to wait «I said what are you talking about wait they said they were going to refund it he said nope you have to wait, I then asked how long he said ummm a week, I asked to speak to someone that could help me he said he had to «disengage» the phone call. (Will continue to post how this horrible experience continues)

Screw the stars! I give it the finger! I’m too busy a person to have to deal with incompetence. I had a scheduled appointment and the installer calls me one hour before the appointment to tell me has to reschedule. I should mention that he didn’t even leave a message. I noticed two missed calls on my cell and decided to call back. I wonder why he didn’t leave a voice message or was he just going to no show — I have no clue but it seemed odd. They also charged my credit card of $ 211.00 even before the installation. I’ve called three times to ask them to reverse/​refund my credit card. How does a respectable company think it’s acceptable to call one hour before the appointment to reschedule and charge your credit card before the job is done. Don’t let their nice pretty website deceive you.

This company really disappointed us. We called because we wanted our TV installed above the fireplace. After emailing a picture of the fireplace and plugs they called back for a quick consultation, scheduled an install and took our credit card information. They mailed us a mount and the night before the install we received a call to reschedule it from 9am-​11am, to a 5pm-​7pm time slot. I had taken off work that day just for the install so it wasn’t a problem. Next evening about 6:30pm a very grumpy installer calls and says he cannot come until 8:30 pm that weekday evening and would be finished until 10pm. We have young kids who need to sleep for school so we had to turn it down. Called today to reschedule and it was easy enough they said they would be over tomorrow, Thursday between 10am — 12pm. Then this evening at 7:30 I get a call says no they can’t make it until Saturday. We will not be able to do that. Have a teenagers birthday party planned and hoped to have TV up and living room space free for the kids. After telling the representative they already had our money and needed to send someone Thursday or Friday, he then told me he could refund the money and I needed to find someone else to do it. I was trying to be patient but this was the last straw. They had already been paid and could not perform the service in a timely manner. So now I need to find someone else at least I have the mount, that we have already paid for. They obviously need more installers or need to not over book their guys to keep schedules working and customers happy. I would not call this company again or refer them to friends unless you have all the time in the world to wait around for them.