Rich’s Plumbing, Heating, Air Conditioning

I have used them twice. They came on time. I had the kitchen faucet replaced. George came and replaced it. No issues. Very clean. Knew exactly what he was doing. The other time I had the bathroom housing replaced. I forget his name but it was younger person and he did great job. I will use them again.

One of the sloppiest workers I have ever seen in my life. I called them for kitchen sink leaks and the person came and in and took more time than usual. It was clear that he didn’t know what he was doing. After a 5 hour work he left. We could still see some leak and he mentioned to him and told that it will be fixed once it dries up. The next day we could see the leak. We called Rich’s and they sent the same plumber. He did something for an hour again and left. 3 months gone and we see that the adhesives are coming off and the leak is back with a bang. I know Rich’s will not cover it as it’s been 3 months. I just wanted to let them know that they had done a bad job. The rude guy answering the phone just hung up on me. It was $ 300 wasted.

We just bought a house that needed a lot of work. When we began taking apart the kitchen, we quickly realized there was a big issue with the sink. We decided to turn off the water while we figured it out. We called Rich’s Plumbing and were greeted with a nice lady who said someone would be out there in an hour. When Tom arrived within the hour, he listened to exactly what we were experiencing and immediately identified the issue. He recommended a few different solutions and fixed our problem in a half hour. Great service, timely, and reasonably priced. We will definitely be going back to Rich’s plumbing for future needs!!!

Made an appointment for a quote on A/​C, no show then they called 30 min after the scheduled appointment to say they’d be there in an hour (total 1:30 late). I’ll go elsewhere, thanks.

I can’t speak to the quality of their work, since they never called me back. Here’s what happened:
Late in the day, the furnace stopped working. I went through the usual steps to try to get the thing lit and when it was clear that it was beyond my skill level, we called Rich’s. It’s supposed to be a 24 hour service. I call and the operator says that someone will call me within an hour. That was more than 12 hours ago. We found someone else who just called to tell us they’ll be here within an hour. Hopefully that works out better.
In fairness, Hurricane Sandy was exactly one month ago. I suspect my furnance problem may be related to fried electrical components, and maybe they are totally swamped. Still, if you’re too busy, then just say so. They didn’t. I wouldn’t call them again.
Update 3÷10÷2015: The owner of Rich’s sent me a very nice message explaining that they were having problems with their answering service at the time and would like an opportunity to win back my business. I can understand that. I do think it strange that there was no response to my review until over 2 years after I wrote it, but perhaps they just don’t follow Unilocal?I probably would give them another chance if I hadn’t moved out of the state.

I’ve been dealing with Richards Heating for many years. He just replaced my heating and cooling system. Richard has always been responsive, reliable and available; even came one saturday night at nine pm when my basement flooded and took care of the emergency — and came back at 4 am to make sure everything was ok.
I;ve referred several friends to him and they are also happy with his service. finally, when I was getting estimates for a system replacement, his name was the first one mentioned by the local contractors I had called.

This was the only one of the eight plumbers I called who was able to come and clear a serious clog on a Friday night. They called back promptly, and said they’d be here within the hour. The guy took just a little over an hour to get here.
He was very professional, gave a quote in advance, and had it fixed within twenty minutes. The price was on the higher side from what I’ve seen online, but my experience is limited, it was last minute on a Friday night, and he had to snake two drains to clear the clog, so I’m not holding that against them. They also have coupons on their website, which they accepted without question.
I would use them again.

They advertise themselves as a reliable 24 hour service who prides themselves on their prompt service. called them last night at 9pm for a furnace repair. Was promised a call back. Half an hour later, I called again. they promised a call back from the local service person in 10 – 15 min. Never heard from them again.
This is unacceptable. Look elsewhere.