Imperial Nails

The staff is incredibly rude, everything is so overpriced, the products used are cheap. We had to wait over twenty minutes WITH an appointment, and when I tried to say something about it the manager completely ignored me. I have never paid 40 $ for a gel manicure in my life. This isn’t my regular salon. They used the same opi gel as my salon does, and I get charged 25 $. This place is a rip off, avoid at all costs.

Quality is good, space is clean and the technicians are friendly. This is my go-​to for local mani-​pedi.

Clean place, great service, friendly staff, wonderful post-​manicure massages.

Why is every nail place in Montclair so incredibly average? Can someone please open a nice place? Had a fine gel manicure. No cutical treatment. No exfoliation. The usual I’ve crowded space but slightly better than average interior décor. And it was $ 40!!! I pay $ 30 at really nice places in the city!

I’m crazy particular about my nails. Got a basic manicure today ($ 13). This salon has a relaxing ambiance, and a lot of manicure, pedicure and drying stations. Pretty good color selection. They used excellent cuticle cream that allowed for quick removal of cuticles. My nails were careful cleaned with polish remover before polished and then meticulously polished! I’ll be back for more.
3 months later… I like the end result at this salon, the polish is meticulous. However, it is not the most professional or the cleanest. Today I had a mani/​pedi. The files and buffers are SO old and used, all 5 techs doing pedicures carried on their own conversations in Spanish to each other during my entire service and one just sat on her cell phone right in front of me!

Went here for a callous pedicure which is supposed take one hour and include 10 minutes of massage. The pedicurist talked to the one next to her during the entire treatment which was not very relaxing. She gave me 2 minutes of massage on each foot and rushed through the rest of the treatment. I was out the door in a half hour. The owner didn’t even notice I got shorted on my treatment because he was busy joking around with the other workers. Won’t be back.

If I could could this place zero stars I would! The manager is disgustingly rude and the workers take on the same attitude, I refuse to spend money in a place and the people act as if I’m a bother when I ask a question. It’s a huge turn off when you walk into an establishment and no one greets you or even bothers to look your way. And it wasn’t crowded so that excuse can’t be used there was one girl getting a manicure and myself and another lady getting a pedicure. Never returning again!!!

First, let me start off by saying I never write reviews but today I felt it was necessary because I will not give my business to Imperial Nails from now on. I’ve been there two times before today. The first time was a wonderful experience but the second & third times were not.
The first bad experience I had was at my second visit. It was crowded but I was still able to get serviced for a pedicure. Once that was over I had to wait over 25 mins to get a regular manicure. While I was waiting for my mani they forgot I was waiting and took other customers, both new and ones that came after me, before I had to say something and they finally gave me a mani.
The second, and last, bad experience was today, the day before Mothers Day. Yes, it was busy but the manager was so unbelievably rude to those who just walked in and to those who have been waiting. Let me state that no customer that I saw at that moment was rude or being overly impatient. So, I just walked out & went to Nail Story across the street. They had no wait. Plus, those customers that we’re waiting at Imperial Nails left and followed suit. So, Nail Story quickly became busy from the overflow. And still, even though things got to be busy, they were so sweet and did not rush! They did a beautiful pedicure and gel manicure. Will be going there from now on! I’m sorry but even if you’re busy you can still be nice, case in point with Nail Story!

I received a gift card here from my boyfriend’s mom two years ago and this has become my favorite nail spot! I love the Watchung plaza area and I usually grab a iced latte from Bluestone before I go.
I like that this place is clean. Also the décor makes it a relaxing environment (water fixtures on the wall)
I leave this place always happy with my manicure and pedicure. I always had issues and hated how my pedicures turn out everyplace I would go to, because I really hate my feet, except for this place. I was really proud to show off my pedicure after getting them done.
I highly recommend! It’s a little pricey but manicures, gel and pedicures do last long from my experience.
Also the owner can be a little rude and standoffish but the other women there are pleasant and very friendly!
Make an appointment on the weekends — they are usually busy.

Okay… the service IS a bit cold, BUT the place is gorgeous and they DO, do a great job. It is pricey ($ 13 for a basic manicure), but then again you’re in Montclair…
I really do love the décor and all the equipment looks clean.
I will definitely be coming back here; I would like to see how they do gel nails.

I got a good pedicure, the massage on my legs, by hand and with hot stones would have been great if the young lady had been into it and not looking out the window as if she longed to be elsewhere. I was so wishing she would ask me how was the pressure, etc. Atmosphere is nice, did not have to wait and I did not think it was overpriced considering the little extras they did.

Eh. I didn’t have an awful experience like others did with rude women, but they weren’t exactly overly nice either. I just felt like I was shuffled through and wasn’t anything special… which is not really what I want to feel like when I’m getting pampered. My nails were okay, but I’ve definitely had better.

Imperial nails place is amazing and the owner is not rude at all. she is such a sweetheart clean and always have best service.

I returned to this nail salon with a friend for the social experience. My gel manincure fill in started chipping within 3 days. By one week two nails were broken. Completely unnacceptible and if you women think that you have to get fill-​ins every week, they are scamming you. A fill in should last 2 weeks and reasonably hold up for up to three weeks. This place is a joke when it comes to QUALITY. Don’t be fooled by their fancy décor. They use cheap products, their prices are too high and they aren’t really that nice. I understand their language and I don’t like what the women say about the customers while they are working on them. They think they are being sneaky. Shame on you for ripping off your customers. I am not fooled by your illusion.

Was a walk in and got a very nice mani gel and regular pedi. Nice atmosphere good location. Will go back.

Rude service. Wish I had listened to the negative reviews and gone elsewhere. The technicians were rude and rolled their eyes after customers left the pedicure seats. If you’ve been here, chances are the staff has rolled their eyes at you, too.
I, too, was pushed around from station to station and, to top it off, without my knowledge I was up-​sold on a facial. When I went to the register, the staff were such bullies to me. I truly felt scammed.
In the future, I will support another business that values customer service.

The staff had an attitude, the pedicure water was cold, and they didn’t let my feet soak for long before clipping. I thought it might be a one-​off, but then had the same experience a second time.

I was not impressed with this place. The lady running it was rude. When she was showing my sister and I to our manicure stations, she was literally pushing me. Hand on my back pushing me.
They started with my sister first and the clearly forgot about me. I had to get up and remind them I was still there– no apology– just told it would be 5 more minutes. This is after 2 women for pedicures who came in AFTER me got serviced first.
By the time my manicure started my sister was already drying. The whole point of going with someone is so you can sit and chat.
The manicure itself was very good, but the rude lady running place will not have me coming back.

I can’t understand the negative review below. My wife has been going here for several years, my daughter goes too, for both manicures and pedicures and brow wax. I go occasionally myself for a manicure.
Staff is very friendly, and all of the customers seem really satisfied by the service. I have never seen anyone on the staff or the owners being rude. Either Me N. has got he wrong salon or is rude and annoying herself.

RUDE RUDE RUDE OWNER — -EXPENSIVE AND NOT ALL THAT GREAT! Lisa is no longer there so, no point to go there for a pedi. Manicures are messy brows are the worst! Montclair at its WORST!!!