Chase Bank

I went in because customer services reps on the phone and another branch failed to adequately address something with my account. The banker with whom I spoke apologized for keeping me waiting (less than 5 minutes) and addressed my issue quickly and efficiently. He also was very generous with his time by addressing a separate concern. Considering that we were there near closing time, he was polite and we never felt rushed.
This branch is also in a beautiful older building dating back to the 1800s. Unlike many other businesses in town, there is parking. A huge plus.

Absolutely Horrific Experience
I want to start by saying that I’ve never written a negative review for a business before. I’ve worked in customer service jobs for a long time and generally think that most people are doing the best they can in an often stressful position. I like to give people the benefit of the doubt.
Most of the people that work at this branch are incredibly nice. The other day, I visited the bank right before closing. I accidentally left my car keys on the counter in front of a teller when I visited the bank. I walked to my car and realized I didn’t have my keys then turned right around and headed back to the bank.
I got to Chase around 6:15, the bank was technically closed… but there was an employee standing right next to the place I left my keys. I totally understand wanting to leave work. Like I said, I’ve worked in customer service jobs for years. I know that she was not required to help me, but it would have taken her less than 5 minutes to come to the rescue and look 3 feet away from where she was standing to retrieve my keys. I begged her to please check for them. She was clearly in a bad mood and incredibly rude to me. She told me that they weren’t there (she hadn’t actually looked) and in a sarcastic tone suggested that I «retrace my steps» and looked at me like I was an idiot.
I responded that I did retrace my steps, that they only place I had been was the bank and that I had only visited one teller. I said that I knew exactly where the keys were. I ended up paying $ 80 for a towing company to help me get into my car (where the extra set was) so that I could get to work the next day. Sure enough, when I called Chase on my lunch break, they had the keys. They had been right where I left them.
I’m seriously considering closing my account with them, because honestly, even though she wasn’t required to look, the way this woman responded to me was so cold and so mean spirited. I never want to see her again.

If trust is something you value in a bank — then stay away from this branch. I would never — ever use this branch again. I was shocked at their lack of product knowledge — never mind the 3 days they wasted my time.