Kevin Shaw Plumbing

Stay away! These guys are pirates and will try to rip your face off with their ridiculous pricing. They seem very professional on the surface, but underneath they’re just beyond greedy.
They quoted $ 468 to replace a kitchen faucet when everyone else was charing $ 150 – 190. We had a sewage issue that they quoted over $ 6000 when another plumber quoted $ 1800. They suggested we get a tankless water heater (over $ 4000) when another plumber told us our house isn’t suitable for tankless water heater since not all of our pipes have been changed to copper.
They are alarmists and will try to scare you into their services. Our insurance company was not pleased with them either– tried calling them on several occasions and they never returned their phone calls.

Jose did a nice quick clean job for me this morning. Thank you. Much appreciated!

Kevin Shaw plumbing is by far one of the BEST companies we have ever worked with. The owner Kevin bent over backwards for us. He went above and beyond by not only helping us on a Sunday to have our sewer line hydro jetted but he also reached out to the city to see if our issue was their responsibility to fix since large roots were in their pipe backing up our sewer line. He took time to meet with the City Public Works representative while we were at work and has been keeping us posted on the progress ever since. It is so refreshing to work with an honest company that really cares about their clients. It is very rare this day and age. I would highly, highly recommend Kevin Shaw plumbing to anyone! We are so blessed to have found them.

Way overpriced. They charged me 3000 dollars to install a 600 product. I should have done me home work because they took me to school. Never again and please don’t make the same mistake I did.

I’ve had these guys out a couple times over the years for various issues and have been nothing but thrilled with their service. Jose has been out most frequently — water heater replacement, clogged main line, etc. and he has always been super courteous, friendly, helpful, and fully explains the problem and options.
Today he was out again to resolve an issue that two different dishwasher installation/​repair people couldn’t figure out — a simple problem ultimately, but other service people had been stumped — and he nailed it right away. Timely too — I heard his truck pulling up the road 2 minutes before my scheduled appointment time.

We had a problem in the back yard… a previous plumber I used because of a coupon I received, Pipe Bros., had attached a brass hose bib to a pvc pipe and one morning I heard what sounded like a geyser going off. When I went to investigate the noise, sure enough, the brass hose bib was off and water was shooting up in the air. To make things worse, we are in a serious DROUGHT. Well I went to cut the water off and found out I did not have a convenient shut off valve. I had to go to the street at the meter and I couldn’t budge the turn off valve. I had to call the Water Dept to come out and do it. Well to make a long story short… I called a good plumber I had used in the past (Gem) but they could not get out until Monday. This was on a Friday. Well I thought I would call around and happened onto Kevin Shaw. After setting up an appointment they emailed me a picture of my plumber that was coming out that same day. His name is Jeff Probst and he is a guru. He diagnosed our problem, raised my pressure regulator and added beautiful copper with a shut off valve. He rerouted the water from the pvc explosion in the back and with all copper he gave me a new brass hose bib that was securely attached. I would give five stars but the price was a little more than I expected but you get what you pay for. There will never be a geyser in the back now. Thanks Kevin Shaw plumbing and your guy Jeff Probst is fantastic. Sorry this review is a little late but I loved the work and will use you again when needed.

See below. Not to mention, my faucet handles were put on backwards by the tech. Ugh! Never again!

Had a leaking ceiling at 2:00 AM. Turned off the water to the house, and called Kevin Shaw at 8:30. Had a professional, friendly plumber (Jeff) here by 9:00. Leak repaired, and water damage team recommended by 10:00. Don’t like having these problems, but nice to get such prompt help. I didn’t shop price, but will pay for service

You know what? It is «premium» pricing, BUT.
Kevin Shaw’s plumber came out within an hour of my phone call.
Kevin Shaw’s plumber was able to fix the problem right then and there.
Their admin is very streamlined and organized. They took all of my contact information, and they did what any self-​respecting business would do, which is charge for on-​site consultation, because the time and money that it takes to drive around L.A. is no joke.
I wish there was some way to streamline the cost side, but, hey, it’s L.A. As a sole proprietor myself, I fully understand how much it costs to keep a business going, and what it takes to provide people a life above poverty.
Whereas the other guys.
I called three other plumbers who gave me the dance around, and a week passed and my plumbing problem was still not fixed. These were people that I had used in the past, who had stellar Unilocal reviews, but they let me sit a whole week with a stopped up kitchen sink. One call to Kevin Shaw and it was fixed within a few hours of the call. So, thanks for being my knight in shining armor.

I have used Kevin Shaw for years. They have always been up front and honest about what work needs to be done and about what does not need to be done. Could I find a cheaper plumber? I am sure I could but would I trust them? Probably not. You get what pay for. Jeff has always done the work on my house and he is simply a great guy. I have serious doubts about the validity of the negative comments attributed to him in other reviews.

Jose came out to Bellflower and overall, I was really happy with the service. He was straight forward and did not up sell me on things I didn’t need. He was able to pull the roots out of my sewer line inside the house and it was MASSIVE! I think the pricing was a little high for the job, but he was honest and got the job done. He came within the hour when I got the email that he was coming. Thank you Kevin Shaw Plumbing.

Kevin Shaw Plumbing has just become THE plumber fro my home. I was recommended to his company by a contractor who had installed a tankless water heater in my house and we had done two quick repairs to it when it got fussy. Which they do. My contractor said I should get Kevin to do a maintenance on it so I had a connection with him. Well he sent one of his best guys (Jeff) and an assistant– but that night there was no hot water! I called in a bit of a panic. The next morning I got this at 7AM:
Jeffrey is on his way.
Bio:
Jeffrey came to Kevin Shaw Plumbing, Inc. in 1999 as a Gulf War veteran in the United States Marines with training as a mechanic. Jeff started as a plumbing apprentice and attended the PHCC trade school for 3 years, graduating at the top of his class in 2003. Jeff carries certifications in WIRSBO, Wardflex and TRACPIPE products and Rinnai & Eternal water heaters. He has received training with Nexstar Network and is OHSA trained & certified for site safety procedures. Jeff is committed to providing only the best, most comprehensive solutions for his customers. He takes pride in his work and shares our commitment to excellence. Jeff is married to Kirsten and has a daughter Bailey and two sons, Samuel and Lance. When he’s not on call, he loves to spend time with his family or on his dirt bike.
–
Well. Jeff is a man that I aspire to be like. He hadn’t slept all night because the job wasn’t done (turns out it was a minor key left unturned that his assistant in training didn’t know to readjust) so the hot water ran out and the fussy machine refused to turn on. He walked me through and we talked and the quality of his care was unparalleled. I called Kevin to thank him and asked if Jeff could do all our plumbing from now on.
The bio says a lot. But Jeff was better than his bio. I’m now a Kevin Shaw Plumbing house.

Verry Dissappointed. We called this company to fix a major plumbing issue. They came out and only fixed part of the problem. When we asked them if their work was warrantied and could they come and double check it. They said yes. They charged me to come out and look at their own work. Then they quoted me to fix the same pipe we asked them to originally fix. When we asked them why they didn’t fix the whole pipe to begin with the reply was that we didn’t tell them to. They were the experts, we called them out to repair the problem, the whole problem. The service guy said If we thought they were just going to keep coming out here and not charge us we better think again. Very Rude and un-​professional. We are a business with a budget, we have to get more than one quote and chose the best one for our needs. It just so happens that theirs are always higher. I received a call from the office manager and she was a little rude in the beginning over the phone but she did apologize for the comment her service man made and she did explain their business practice. We will no longer use their service, they were rude, unprofessional and overpriced.

Charged us $ 3600 to install a 40 gallon water heater. It wasn’t an emergency. I got taken. I should know better next time. Read other reviews.

Called Kevin to get an estimate for my two Rinnai water heaters at my business. His quote was for $ 12,595!!! He wanted to install 2 new Navien systems, condensation collectors, blah blah. Well, I asked for a quote to repair, not replace. And beyond that, it costed me around $ 250 just to have him come look at it.
The kicker… I called a different repairman to check the problem out, and it was only a few hundred dollars. It only needed to be cleaned thoroughly (not replaced entirely), and the water heater works perfectly (it should, its only 2 years old).

I wanted to get a quote on water heater, I call few plumber that were close to my area and this is the only plumber that will charge me to get a quote. Most people call it as «the cost of business», they might call it «the cost for customer». I check them out here and good thing I did not «Pay» them to get a quote.

Six months ago we bought a wonderful 100 year-​old Craftsman home in the Historic Bungalow District of Pasadena. It has great bones and beauty and charm; but we knew (from the inspection report and our own general contractors) its plumbing would need some updating – we hoped later, rather than sooner.
As it has turned out, we’ve needed three visits to take care of a major re-​plumbing job as well as two smaller ones. In each case the technicians were prompt, knowledgeable and fair in their pricing and let me know up front what the problem was (best/​worst case scenario), walked me through the repair, showed me the parts needing replacement, etc. and have completed the work beautifully – even helping me figure out temporary but serviceable solutions until we could afford to open a wall to completely replace the shower/​tub plumbing.
I especially appreciated their prompt response to a ‘flood’ in my downstairs bathroom stemming from a broken pipe in the wall leading to the sink. They listed me as an emergency with possible damage and sent Jose out within half an hour. Without any reminder, he pulled out his shoe covers and after surveying the situation and explaining the possible causes (including what turned out to be a broken interior pipe), he set to work. When the «flood» in one bathroom due to a broken pipe to the sink had been repaired, I headed in with my wide bucket and mop, expecting quite a clean up job – but found the floor clean and dry with towels I’d used as barriers to protect my new hardwood floors placed in the tub.
We haven’t found any similarity to the negative reviews; so we will continue to use Kevin Shaw Plumbing and recommend them to others!

I had several plumbing issues and wanted a price quote on them. The guy who came out quoted me several thousand dollars. When I asked for a break down to maybe fix one part because it was just too expensive to pay that much at one time, he refused and said that it would take him all day to do everything, so he is quoting me based on taking the entire day. Now these were not all related things — I was wanting to install something in the kitchen, get a P-​trap in the bathroom, hook up the dryer, and look at the sprinklers.
I asked him — begged the guy, actually, to tell me how much each item was, but he refused. All or nothing, basically. I would have done one item a month, giving him several months worth of repeat business if he hadn’t been so greedy and shortsighted.
The only part I had a break down for was to hook up the dryer and he wanted $ 1400 for that. He wanted to move the washer/​dryer machines, move the exhaust vent, and cut additional holes in the exterior wall of the house. I called another plumber asking the same thing and he removed the piece that was blocking my path from connecting, told me how to do it in directions that I understood. It turned out that it was something I was able to do myself in about half an hour. He didn’t charge me a dime, let alone try to swindle $ 1400 from me.

They were prompt with their contact, did the work I asked them to do, and charged me a fair price. Jeff also took a look at a couple of other things at no charge.
I’d definitely use them again!

I agree with ALL of the negative reviews for this company. WAAAAAAY OVERPRICED! Recommends as much work as possible, most of which is NOT necessary, in order to line their big, fat wallets. When someone has an issue, even an emergency, that’s when they try to take advantage of your need to take care of the issue as soon as possible! Let’s put it this way… you take your car in for an oil change but the mechanic recommends engine block replacement when your car is running normal! WTF!!! STAY AWAY from this dishonest company!
As in a prior post when the company claims «chosen the best plumbing company» in the local papers, yeah the local FREE paper and I’m sure a small circulation like that can’t be bought (insert sarcasm here!). And while true you guys never claim to have the best prices, you guys heartily push for work that is not necessary and charge obscene prices for the damn privilege of doing it!
Yahoo reviews are practically worthless and are easily manipulated. The REAL and HONEST reviews are on Unilocal.And while I agree that you can’t please every customer, I believe you have a very identifiable trend here with this company!