Enterprise Rent-A-Car

The car selection at this franchise has gone from bad to worse. The «best» they had was a Hyundai Elantra (short of a Suburban, which is an SUV, not a car). After ~20 years of renting from them, I’m done.

Everyone was very nice. They were able to get me into a vehicle within minutes of my arrival. I had a special request to drop the car off at a different location about 20 miles away, and they were fine with that. The Greensburg people were just as nice, and let me wait in their office until my friend arrived to pick me up. He was coming from Ohio and we were traveling on to home from there in the Philly area.

Don’t rent a car from here would be my advice. And I have been a loyal customer of Enterprise for over 20 years. But I seriously doubt I will ever use them again. I had a reservation for a car for approximately a month. But due a massive breakdown in communication, there was no car for me. And I was wrong for being upset over this.
The branch manager who was there was very condescending and never even once apologized for a lack of a car for us. All he wanted to do was argue over who was rude to whom. Then he announced very dramatically that he doesn’t have to rent to us. Well, Enterprise, I have other car rental agencies I can use. Maybe they will want my business.

I had to rent a car due to an accident. My insurance adjuster suggesting this particular location. They contacted me immediately with available options and when they would be able to have a car ready which was the next morning. That was perfectly fine by me. We set up for the company to pick me up which was super convenient. They provided me with a really nice car, made sure I knew how to drive it, and then let me go on my way. It seriously took maybe 15 minutes to do all the paperwork, inspect the vehicle, etc from the time they picked me up to the time I was out driving. When I came back to return the car, it was super easy as well. They drove me to the dealership so that I could pick up my car. Each of the employees were super friendly. This was a very positive experience.
My only suggestion would be for Enterprise (the company not this particular location) to include an ice scrapper in their vehicles as most people aren’t going to have one on hand when renting a car.

Terrible customer service. Came in with a rental from another location looking to upgrade to a larger vehicle and the agent just didn’t give a crap. He was a honey badger. Was annoyed when we asked him to check other locations for cars and just couldn’t wait to get rid of us. Super rude, dude. Do your job!