DoubleTree by Hilton

Great hotel near Pittsburgh. We stayed here for the Steelers/​Broncos game on ¹²⁄₂₀. As a Hilton HHonors member, I got to select my room before we arrived — we picked a room on the 15^th floor. Turns out, it was a penthouse. The room was enormous. Hilton HHonors members also get complimentary wifi. That program is free, so you should definitely sign up.
We received a delicious walnut chocolate chip cookie when we arrived. I had requested an extra pillow and towels through the Hilton HHonors app and those its were in our room when we got upstairs.
We did not eat at the on-​site restaurant, but it smelled delicious in the lobby. The Monroeville Mall is right beside the hotel, and there are plenty of other dining options nearby.
This will be our go-​to hotel in the Pittsburgh area from now on. Great staff, clean rooms, awesome loyalty program.

This is my go-​to hotel when I’m staying in Pittsburgh. I’ve stayed here over two dozen times by now, and have never had an issue. The hotel is clean and well-​maintained. All of the equipment in the exercise room works, the pool and hot tub are clean, and the staff gives each of you a cookie upon check-​in. The staff, by the way, couldn’t be nicer. This DoubleTree is definitely a great value for the money. And if you’re a fan of horror movies, the Monroeville Mall, where George Romero’s classic Dawn of the Dead was filmed, is right across the parking lot. Your room might even have a view of it — watch out for any zombies.

Actually an awesome experience. The pool/​hot tub was very nice and clean. The staff was very nice and easy to talk to. They gave us a pent house on the 15^th floor. It was amazing the bed was extremely comfortable and included down comforters/​pillows. Overall my experience was very positive. I will be booking with them again

Stayed here a Saturday and Sunday night. Hotel is easy to find has a large, well-​lit parking lot. Check in staff was friendly and had warm cookies.
The room was what I expect from a hilton. It was clean with no smells and had the usual amenities.
Saturday night the party outside our room started around 8 and lasted until 4 am.
The first call to the front desk, they gave their apologies and sent security to talk to the 2+ rooms of partiers. That didn’t help, nor did our poking out head out and asking them to stop shouting and slamming doors.
The second call to the front desk was less helpful. They basically said there is nothing they could do, and offered to refund our money for the night and sent security up again.
I appreciate the offer to refund our room charge (I accepted it) but when traveling with a young child, we really want a quiet room. And we did not get that.
In summary, nice place. Maybe avoid on the weekend unless you like to party all night.

Great buffet breakfast. But no FoxNews, and no 24 hour coffee in the lobby. Starbucks 2 miles away.

I absolutely despise this place. I have come here for several work related events this year. The staff here is unbelievably rude and completely unhelpful, horrible WIFI, and disgusting smelly bathrooms with no toilet paper. The lobby is ALWAYS cold and drafty and totally uninviting. When people arrive for work events they have NO IDEA where their company’s function is located, nor does the front desk staff (who is never actually available at that desk — and when they are there can be heard bitching and gossiping about how stupid and annoying their guests who have questions are) bother to aide the incoming people to tell them where they should go. As this poor excuse for a service providing hotel has the name of «Hilton» associated with it I would expect that there would at least be water, coffee, tea etc. available in the lobby. GOOD LUCK. This place offers nothing, not even the basics to their guests or those there for any type of function. When I asked a very rude staff member if there was water or coffee somewhere in the lobby, she told me to go to the restaurant attached to the hotel and order a cup from the bartender. ARE YOU KIDDING ME. Who has time during a work related event to go to a restaurant to order a cup of coffee. This is customer service 101: have basic things available to the guests of your Hotel. I was just totally blown away by this place, and not in a good way. This hotel also has a very irritating and strange lack of GARBAGE CANS. We needed trash cans in our company room and also could not find a garbage can anywhere in the main lobby. COME ON. Why do I have to ask the front desk staff to throw away my banana peel or Starbucks cup?! Why do I have to ask the front desk to give our company room a garbage can!!? The lack of attention to detail in this dump is outrageous. Another obnoxious happening at this hotel is the constant movement of the kitchen staff, wait staff and all other «behind the scenes» staff members. They are loud and obnoxious and, like the unprofessional front desk staff, also enjoy complaining about their jobs in front of guests. I feel sorry for anyone who bothers to spend money here or GOD FORBID would have a wedding event here. I will never step in this place again unless prompted to for another work function. If I could give this place zero stars, I would.

I stayed at this Double Tree twice and was always greeted by the same friendly front desk agent. At night, it was a different guy, but he was just as friendly and provided great hospitality to the guests at the hotel.
One night I was hungry and wanted to get a snack, but did not want anything from the vending machine. I asked the front desk agent if I could buy one of the Double Tree chocolate cookies from him, since we had already gotten and eaten our complementary cookies earlier that day when we checked it, and we really shouldn’t be getting any more free ones. The front desk agent didn’t even hesitate and just handed my husband and I both, a cookie each, and didn’t even want to accept payment. Double Tree really knows hospitality.
I really have no complaints about this hotel. The beds were comfortable, and meets all standards and requirements of a 4 star hotel.

I have stayed at Double Tree’s all over the US and by far this one exceeded my expectations! The front desk was awesome, and they seemed to have a constant smile, and super friendly. We got our warm cookies, and while they were checking us in the normal small talk and gave us a list of places to go while we were out there. Granted, not to many places aside for business because we were in the middle of a winter storm.
The room was great, the breakfast in the morning was nothing short of awesome.
Here is the best part of the whole trip which meant a lot to me.
The last day we were there, we got all of our luggage and had to drive to the airport in the snow… I live in Phoenix and 50 degrees is a cold front! Plus we do not even see snow aside for what we see on TV ;o)
There was a guy from the hotel out there helping customers clear off the snow on their vehicles, scrape their windshields, and make sure they were ok to drive off. I have never seen this kind of customer service from any other hotel. They went above and beyond to ensure the customers were taken care of.

This hotel was a lot less then I expected! The front desk cookies are amazing I will give them that! Rooms are nice but not amazing (shower has rust and some other flaws). They are defiantly clean but the hotel isn’t very generous with amenities (we weren’t given enough soap and there was no refrigerator or microwave in the room (you can call the front desk and request one no charge) and breakfast isn’t free ($ 9 – 15)). For the price we paid I feel we should’ve had a nicer experience like I have at some other hotels I have paid even less for.

First impression, checked in and was not given the room I «chose» when I did online check in (I would never choose a room across from an elevator). Then, I go to the room and it is a non smoking room and it smells like smoke. So what else could be wrong, right?
I am a silver hhonors status on the verge of gold, and I have stayed at many properties this year to earn my status. I have stayed at about 3 Doubletree hotels and this one is by far the WORST one.
Rooms: 2 Standard Double Queen on the 14^th floor
Pros:
Great bed with clean linens and made well, comfortable and no squeaks
A/​C that really works and drowns out hallway noise (thank goodness)
Consistent free internet, not a lot of drops at all
Cons:
Door slamming
Dirty elevators and debris on the grounds
Stained upholstery and carpets so dusty you can see the lint in the corner
Tiny bathrooms where you have to step in to close the door
Ran out of regular coffee for two days so they stock decaf like that helps
TVs do not have HDMI port
Not the usual Doubletree standard (I had to ask for the complimentary water and cookie)
Next to the convention center — I see this as a con for me because of the type of people it attracts, others may see it as a positive
Hallways are not air conditioned and muggy
Overall: I am used to a higher level of quality from Hilton, so I am disappointed with my experience and I will most likely not stay here ever again.
Edit: last night the AC went out and this morning when checking out there were no luggage carts. The excuse from the staff is that people have kept them in their rooms. If you have so few, maybe you should keep an eye on them so it doesn’t happen at all.

Very nice property. I usually stay at Marriott properties since they have been so good to me over the years. I just became a hilton gold member because of work and loved this place. Took my daughter there and she loved it. It’s a older building but clearly they put money into it. The room was very clean as was the whole property. My only complaint was the bathroom is too small. Like WAY to small. Other then that great hotel and I WILL be back.

I booked this hotel on hotwire and was pleasantly surprised that it was a doubletree hotel based on the super low price I received. We had planned on staying only one night but came into town early as Our schedule opened up. The hotel is close to shopping and several restaurants, with easy high way access. It’s far from downtown, but our destination was in the burbs so it wasn’t a problem. The room was huge with internet access. And a large king bed. The staff was extra helpful, and nice. For the price I paid, this was easily a five star stay. Warm cookies are always good.

I had to stay at the Doubletree due to a family member passing. They gave me the bereavement rate which was a good touch. I have also stayed here before. I would certainly recommend staying here if you are in the area. The rooms are clean and roomy. There is an iron, coffee maker and free Internet access. The staff are courteous and professional. It is in a great location with a variety of stores and restaurants.

Okay so first off, I’m a sucker for warm cookies. Best check in ever! The room was extremely nice, very clean and classy.
I ha to request hypoallergenic pillows, which they had on hand but had to wait an hour for them to arrive to my room. That’s the only draw back of this trip.
I would highly recommend this hotel to others. I look forward to staying here again.

Favorite hotel to stay at in Monroeville (and yes — I’ve stayed at them all). Consistently clean /​quiet (most important quality in my book), comfy and solid staff. Great location — close to the convention center and shops at the mall.

We came out to the area for a rugby tournament and booked our rooms here. It is a bit isolated from the city but it is near everything that you could want (mall, grocery stores, pharmacy). I’m giving this hotel 5 stars because of the customer service that the staff displayed towards our group. In a service industry that quality is one of the most important thing and they did a great job at it!

I wish I could give this place five stars because there were a lot of five star qualities.
Positives:
Upgrade to a suite
Free breakfast
Friendly staff
Great on premise restaurant
Cleanliness
Negative:
Sleep Number bed
Why are these freaking sleep number beds so popular? What are they but glorified air mattresses? I slept terrible the first night and I was so worn out that I was able to sleep the second night in spite of the bed. The only good thing about these beds is that after having slept two nights on them, I will never be tempted to own one.
Get new mattresses and this is a five star.

Bar stays open till 2.
I was here for a wedding. I would say the ballroom is okay but is nothing special, but I am going to base most of this review on the room itself since that’s what most people are interested in.
The beds are pretty comfortable and the rooms are quite large. You never have to wait very long for an elevator. One good thing that sets this hotel apart from other suburban hotels is being able to walk to the mall and restaurants around the mall. If you like to watch TV, there is a big flat screen TV in the room as well.
I did think the place was a little over priced… over $ 100 per night for a hotel that is not even in the city. You can stay Downtown at some places for cheaper.

A friend had her wedding reception here and I can honestly say that it was one of the best I’ve been to in awhile. After the ceremony, we headed for apps and spirits at the DT. I’ll admit the space was cramped, with not much seating. Apps were artisan meats and cheeses with crackers and a fruit spread, the spirits were fine but the beer selection was extremely limited. Once the dining hall opened up, I was amazed. The décor was beautiful and dinner was enjoyable (easily the best vegetarian option I’ve had at a wedding in a really long time). The dance floor was spacious and accommodating for this eclectic bunch. Of course we rented a room for the night, double king sized sleep number beds. Of course I got the broken bed which wouldn’t adjust, but it was still über comfortable. The staff were incredibly tolerable (i think we had 9 noise disturbance calls… but that’s how we roll ;))
I went down for breakfast which was really good… but not included which i found out too late. There i was in my PJs with a bill and no cash or credit, but thats okay, they added it to the room tab. I would definitely recommend this place to someone coming to the area for bussiness or pleasure.

I was very surprised about this hotel. Let me start off with this is a older hotel that has been remodeled. Usually that means it is only going to be a so so hotel but not in this case! When we first got there to check in the woman who helped us was the nicest hotel employee I think I have ever met. She asked if we were in town for the convention (and we were) and then let us know where it was, and other things that might be of interest to us in the immediate area. The room we got was spotless and was in beautiful condition! The pool and hot tub area was nice, but VERY crowded. There is also a bar and restaurant in the hotel, we didn’t eat there, but it appeared to be a very popular place! I would stay at this location of Doubletree again in a heartbeat!