Safe2Go Driving School

I took my son yesterday to take his knowledge test to get his permit. I’m giving it 2 stars because I called mid afternoon and they were able to schedule me in the same evening, so that was pretty awesome. But as for customer service it’s below a 1!
The office lady that was there (Chadwick, she said her last name so I know it was her) was just plain rude. She didn’t offer any information on how this process works and her demeanor made me afraid to ask her questions. This is my first experience with the first drivers lic. process and where I’m from it was way different so being told how this works would have been nice.
After my son was checked in and went into the testing room I was told I had to leave and wait in my car cause she had to lock doors, which was fine… but after my son was done with his test (and he passed :)) he walked out to the car and that was that. I have NO idea what we are supposed to do next, I mean he didn’t walk out with a permit in hand, so now what? The door was still locked so I couldn’t go back in and ask her what were supposed to do now.
I will call today to find out the next step but it was up to her to inform the parents how this works.
I would definitely find a friendlier and more helpful place to take your child!

In my opinion you could not send you teen to a better drivers ed. school than Safe2go. No one is perfect, NO ONE and we can’t please everyone all the time. Specially the ones that demand more than they pay for or think they should get special treatment because they may or may not be in a prominent position in the community. So when they don’t get exactly what they want, when they want it they cause a big commotion and try to ruin the company by spreading lies and being a cyber bully. Fortunately for us we have great people working here and great kids who come to our school.

Monica NEVER tried to contact me… thats a lie. She, instead had her employee, Chadwick contact me. But the damage was already done, after the way she talked to me and hung up on me when I called to ask a question. As stated in my previous review.

I was really shocked by how I and my daughter were treated here. My daughter felt talked down to and criticized during class and drives. We were having a particularly busy and stressful time when my daughter was going through the school. We missed one drive, and Safe2go lost her drive card, and then the person she was supposed to do her observation with did not show, so at the end of class we had 2 make ups to do. She was never late for a class we paid in full and she got 100% on her written test. We paid the fee for the missed drive promptly (that was a whole other story). We went on vacation and so were going to go over 90 days from the start of class before my daughter finished the last drive and observation. Save2go told me that the department of licencing had a rule that students had to be done within 90 days or else. By the time I found this out we were leaving in a couple days and could not get there before leaving. I asked what the consequences were, and what we could do about it, and could not get a straight answer and was treated very rudely. So, the next day, I called another driving school to find out what they knew about the consequences of not finishing in the 90 days, and they said it was not a problem and an extension could be filed. I called Safe2Go back and got more weird behavior. For example, the owner said to me «what do you expect, you called my competition, they would say anything to discredit me» she was very angry that I had called the other local school and told me the other school was abusive to the students so that is why she started her school. (I have asked in local social media and looked at review sites and found no evidence for this claim) so then I called the department of licencing and was told there was not even a 90 day rule anyway, but that there had been, in the past, but it was more to regulate the schools not the students. So I talk again to the safe2go owner Monica and she is so difficult and rude that I decide it is worth the money to just pay for the final drive and do the observation somewhere else. I tell Monica this and call the other school. The other school tells me they are not sure I can switch at this point, so I call the DOL again and find out that we can not switch because different schools teach skills in different order so we might miss something. So I contact Monica and say we need to finish there and she is rude some more and I ask if she is refusing to let my daughter finish the course. She would not respond with anything but telling me I am the one who is refusing not her. Most of my communication with Monica at this point was through written messages (I was very shocked she wrote most of this down) so I sent this communication to the person I was talking to at the DOL and he suggested a 3 way email conversation to try to get it worked out. So he sent us both an email and clarified to her that there was no 90 day rule. Monica responded back to me privately and said that if I included the DOL in anymore conversations she would not talk with me again. So at that point I just forwarded her emails to the DOL guy and did not include him in the group message. Monica then sent me a document saying I and my 15 year old daughter would have to sign something saying we would never talk of our experience in the community and we would have to pay any fees up front before she would let my daughter finish. We had already paid all fees, and I told her that I was pretty sure she would need a judge to tell me I could not say anything and that I had not told my daughter of this fiasco and I was not about to include her in the signing of anything, or tell her how bad the situation was. Monica then told me she would have to look into «something» and get back to me about if my daughter could finish or not. At this point I did not want to pay for and have my daughter go through another whole course but I was also feeling pretty apprehensive about having her be alone with this woman or at the school. Monica got back to me after quite some time and said «good news! my daughter can finish» never says what she was waiting to find out and acts like things are all good. I ask for a new instructor as my daughter had felt talked down to by both of the ones she had driven with (she is a perfectionist and hard enough on herself already) We scheduled the drive and observation back to back I brought my daughter for the drive and attempted to introduce myself to the new, recently hired, instructor and confirm that he would be doing both the drive and observation. Monica stepped in front of me and cut me off. She also never acknowledged that there was no 90 day rule, much less apologized, and even after the DOL told her there was no 90 day rule she continued to refer to it and indicated she was making an «exception» to the 90 day rule for us. This was probably the worst and weirdest experience I have ever had with a business.

HORRIBLE … service … i call and spoke to a woman who told me that they could do saturday testing. that i had to «register/​pay» online before she could schedule thwe test. i specifically asked if they did saturday test… she said «yes. we can do a 4:30pm this saturday … so i paid… and she said that she would call back to confirm the appointment once payment was secured… then a few moments later the «OWNER» called me … completely RUDE and short on the phone … told me that they don’t do saturdays and that i would have to adjust my schedule to work with their’s …
i asked all this before they took my money… SCAM … and then when i asked for the woman’s name. she just hung up on me … the i called back and she threatened to report me to the DOL … «we can refuse service to anyone» .hang up again! never would she give me her name …
avoid this place at all cost … LIES to get your money … this is a FACT …