Minerva Beauty

Horrible experience. Sent me 2 styling chairs with no instructions and missing parts. After a month of waiting for the right parts they arrived damaged. Chrome looking circle caps on the hydraulics are super thin cheap plastic arrived damaged again. Finally got parts that were not destroyed assembled the bases. A few months later arms getting very loose, I retightened them and found that 1 chair did not have washers on the arms (assembled at the factory mind you)
Bad design, bad work ethic at cheap Chinese manufacturing plants, basically the worst product I have ever purchased in my entire 33 years on this planet. If you want to spend money with a company that litterally does has no quality control, will deliver frustrations and a pathetic product this company is for you.

As an Intercoiffure member, Professional Beauty Association Board member and a Salon Today 200 Salon… It’s great to see a company that really cares about the beauty industry! Truly amazing experience with Minerva Beauty. I spent the day in the showroom shopping for the perfect chairs for my salon. I was able to see first hand the quality and the care that goes into each piece. I am excited to receive my order next week and will post an additional review of the shipping and receiving process. 5 stars allll the way! — Rowena Studio Wish Salon

I have had the pleasure of doing business with Minerva, putting their equipment in over a dozen cosmetology schools around the country. We use many of the Minerva products from styling chairs, backwash units, 9&1 facial units and many other pieces of Minerva products. The students are extremely hard on the equipment but the Minerva equipment not only holds up but looks beautiful. Many of the schools have been remodeled and the equipment that’s is almost 5 years old looks as beautiful as the day it was delivered. Love this brand of salon furniture…

I ordered all of my hydraulic chairs, color trays, booster seats, and eyevac from Minerva. When I placed my order, it was 3 months before my salon was set to open, so I did not open any of the boxes, as they were housed at the construction site. When I opened the boxes, I was missing all 8 hydraulic posts for all 8 hydraulic chairs. When I called Minerva, not only were they available, they made the purchase order complete by end of week even though I was WELL outside of the original 30 days that is clearly stated on the return information. Very pleased with the customer service and integrity of this business!

Had the pleasure today to purchase salon furniture at Minerva, the sales staff were all very knowledgeable, polite and the prices were awesome. We will be back again soon.

Purchased backwash salon sinks and cutting chairs. Minerva Customer Service is very helpful with any problems that you have. I am surprised with some of these reviews, its to bad the happy customers do not give a Unilocal.I had a problem with a few of my chairs and was taken seriously with problem and it was corrected in a very timely manner. I will continue my business with Minerva. Love my chairs!

I would not order a second time from them. I order salon equipment from them and i was missing the mirror and they said the sent it to me and they didn’t, and tried to bleam it on me for not opening the package that day but i couldn’t because my salon was under construction.

Purchased items, prices a little high. Shipping coordinated 2wks ahead of time. They failed to make the time frame for shipping. Had multiple excuses to why they couldn’t deliver on time. After cancelling order they attempted to have us pay restock fee. They didn’t even make it out of GA with our order to Fl.
Will never buy from them again.

I purchased two of their newest latests hair stations along with 2 styling chairs in Feb this year. I have used one station and one chair starting March 9^th 2015. It is May 8^th and the styling chair is wobbling. I contacted Keith and was referred to Todd. Lol… wow! I was told I needed to be aware of having to do maintenance on equipment. I said every two months??? He said yep! I told him that was ridiculous. I had 2 styling chairs that i paid half the price of these and they lasted just about 15 years with minimal problems. These are supposed to be brand new chairs. With that mentality, I didnt even pursue anything else. I may contact Keith and let him know that the recommendation to do maintenance on this equipment every couple of months is ridiculous. Working with Keith, overall, was a great experience. But the aftercare… not so much. After reading jesse’s review, I wish I would have seen this sooner:(

Very unhappy with my purchase. Customer service was nice enough, but was unable to solve problems. Notice I stated problems (plural). Color is ugly. Didn’t come with instructions and is missing screws. The freight company was a battle also. Not Minerva’s fault, just an all around poor experience.
Update: after realizing my equipment was faulty I called customer service back. After lots of photography and negotiating their policy (which is horrible) I will be receiving new chairs of the same, ugly color. I dare them to be cheap and defective again. Alas, my breath is not held. Minerva, you just lost another star. And then there was one. I will never do business with these crooks again.