Lock N Roll Locksmiths

Great service. We needed to get a couple keys cut and key fob programmed for our Mazda. Great customer service and pricing. I highly recommend!

I had them come out to give free estimate and then went to shut my back door they had taken apart and it did not latch I go out it every day never had a problem, contacted them they said they would be out next day to fix door never showed or called back will not recommend. and then the owner texted me back a rude and unprofessional text message when i asked them to come fix my handle that they did not put back together properly horrible service and will definitely tell anyone looking to go to other monroe company.

I just bought a new home in Monroe, it was a forclosure so the locks needed to be re-​keyed. It was getting late and I called lock and roll, Scott answered and within seconds set up an appointment for later that evening.
When he arrived, he was right on time, kind and worked fast. He had all our locks re-​keyed in 30 minutes and was able to give me good pointers for future screen door purchases.
I really enjoyed the workmanship, professionalism, conversations and just all around feeling like it was a friend coming over to fix something.
I highly recommend this place!

Great guy. He came out to fix our lock after another company screwed us over on a bill and did not even fix the problem. Also when company x screwed us my husband was under the impression e had called Lock n Roll. So I call lock in roll when I get to town and complain and together we discover actually my husband called company X out of seattle but Scott the owner of Lock n Roll did not want us to have a negative experience even though his company never screwed us over. So he corrected another companies failure came out same day and told me about locksmith regulation in the state. I’m so fighting company X for my $ 400 back when lock and roll fixed the entire problem saved the door gave us extra keys came out three days and charged us under $ 100.
Scott spent three days rebuilding my lock and door handle so I could keep the aesthetic curb appeal of my home. If I changed one door handle I personally would have changes every exterior handle to match. And I would of had to paint the exterior since all the handles at lowes were to small and you could see the old paint.
he gave us a temporary lock and door handle until he could see if he could even rebuild it my pretty handle.
I will be loyal to him forever and will refer everyone of my real estate clients to him.

I was having trouble getting any local «recommended» locksmiths to call me back, or even give me an estimate about changing the lock on a front slider door to my mobile home. Scott at Lock N Roll called me back and even came out on a Sunday without charging me extra. It was a tricky lock, was old and had issues, but he got it re-​keyed and it works great! All for an awesome deal. I highly recommend this locksmith company.

I used Lock and Roll to re-​key five doors in our home. I called to make an appointment and Scott showed up right on time. He was knowledgable, professional and efficient. The fee he charged was very reasonable for the amount of time he spent, as each door has a dead bolt and lever lock. I would recommend Lock and Roll to anyone who needs the services of a good locksmith.

My boyfriend contracted Lock & Roll to do a simple re-​keying of the locks on our new home in January. The owner, Scott, I believe, had to come out three times to re-​key the five locks and claimed that two of the five could not be re-​keyed and had to be special ordered and replaced.
He had so much trouble figuring out the french door locks that he had to bring a second locksmith out with him the third time, saying that he’d never seen locks like ours. This was interesting to me, as I work for a large construction company and these locks are commonplace and basically all that architects will spec these days. He damaged our garage man door with a tool, gouging out the wood next to the lock, and when he was finally done, I noticed the following: one of the locks was extremely difficult to turn with the key (he told me that’s the way it was supposed to be, but I’ve since talked to two other locksmiths that completely deny that claim; one of the locks turns several times before engaging (again, he tells me this is the way it’s supposed to be); and the locks he installed were actually the wrong color (which he installed without telling me and I only noticed AFTER they’d already taken numerous hours to install). Once I noticed the color issue, he told me that he tried to order the right color, but couldn’t find it. I believed him, but have since found that the correct color was quite easy for another locksmith to locate — Scott from Lock & Roll simply ordered the wrong color and probably hoped I wouldn’t notice. Since this was the third time he’d been there, and each time he was there for hours, I just wanted him out of our house.
Fast forward a couple of months and we’ve never been able to unlock our front door with the key as it simply doesn’t turn. Secondarily, the garage man door lock has broken and now will not engage at all. Last, but not least, I had Lee from Fast Locksmith (who did a great job — check my review!) changing the locks on another property and asked him to look for the right color french door locks and he was able to locate them in less than a day.
When I called Scott to see if he would address these issues, he was initially fine, but when I pointed out that someone else found the correct color locks very easily, he got angry and combative, essentially telling me it was my fault as I should have reported the problems right away. I told him, calmly, that I work 60 hours a week and that this issue was quite literally the least of my worries. I asked him to at least pay for the locks he’d incorrectly ordered and he refused, lying to me by saying that he told my boyfriend beforehand and that he had approved (my boyfriend disagrees with this assertion. Scott didn’t have the opportunity to talk to anyone but me from the initial appointment onward). He continued to get more and more combative and finally hung up on me. I now have to hire another locksmith (Lee from Fast Locksmith!) to fix all of Lock & Roll’s mistakes. I only hope that this review saves someone else from the same trouble.