Joe Morgan Honda

I’ve never bought a vehicle at Joe Morgan, but I’ve always had good experiences with the service department. Maintenance visits are usually less than an hour and the place never seems particularly crowded. Lots of space in the waiting area and free wifi if you’re staying, or you can get a rental (I believe it’s free but you have to reserve it in advance). The prices tend to be cheaper than other area dealers like Superior, and they won’t do work on your car if it isn’t necessary.
The one thing that ruffles my feathers is the survey that follows each visit. They guilt trip you at the dealership with repeated reminders that «anything less than 100% means we failed.» This actually keeps me from providing feedback, because I don’t want a phone call about why I gave them an 85% or whatever. Not sure if this is a dealer policy or a Honda policy, but I don’t care for it. Let customers respond anonymously and give the rating they want without guilt and you’ll get usuable feedback!

My experience at Joe Morgan has been great. I’ve been coming here for service for four-​five years and have had consistently positive experiences. today was no different. My car suddenly wouldn’t start and I had it towed there two days before Thanksgiving. The service bay was packed with cars. I knew (or thought) they wouldn’t be able to look at it until Wednesday because of all the pre-​holiday oil changes and service. I got a call, with resolution in less than four hours. The service manager, Mike, has consistently had positive, helpful people in his area and I will continue coming here. I can’t speak to other negative feedback or reviews, only my own and they have taken great care.

Can you give a business zero stars?
They have to have the most useless service manager in the entire Honda network.
If you’re taking your vehicle to them do not ever expect them to fix it and don’t expect them to return a phone call. If he does you can expect whatever the issue to be your fault.
If you do business with this dealership I wish you the best of luck.
Jerry

I wish I could give this place ZERO stars! Hi, my name is Felicia Taylor. My husband was deployed to Afghanistan and we lived in Japan. I decided to come home while he was gone, with our 6 month old daughter. I needed a car, and decided to car shop at Joe Morgan. Living in Japan, I drove a Honda and loved it. I came to Joe Morgan Honda and test drove about four vehicles. After a while, I decided on a cheaper option, since I needed it only for a while to get me from point A to point B while back in the states. I spent $ 8,000 on a very nice Honda Accord, it was a little older, but had a «great service record». It was in great condition, and I purchased it. Well, as soon as I drove it home, I noticed an oil stain in my driveway the next day. I thought maybe it was just the air conditioning, but after a few days the spot still did not disappear. I took the car back to Joe Morgan Honda, and the mechanics looked at it. Apparently, I had a broken front axel, and it had somehow caused the motor to leak, since the axel was broken. I had the axel replaced, which cost about $ 800. Only having the car a few days, and hardly driving it, I thought this would be taken care of. Apparently, they had NOT disclosed all of the information of the vehicle to me. It had been in an accident, but the accident was not reported. However, if they had done a thorough inspection on the car, they would have seen it had been in an accident. They accused me of hitting something with the car, JUST with the tire. How you can hit something with just the tire, hard enough to break the axel, is beyond me. I had literally driven it home from the dealer, and to the grocery store. They also told me I needed to replace the transmission because of it. After I had to pay the $ 800 for the axel, I took my car to a dear, family friend who owned his own car shop. Apparently, it did not need a transmission at all! The problem was they put the wrong seal in the transmission! a $ 90 fix that would have cost me thousands, had I trusted Joe Morgan Honda! This was 2 years ago now, and the car is still running just fine, and I have NOT needed to replace the transmission. I had paid CASH in full for the car, so I have owned it since day one. My husband drives it as a beater car when he is home. (He is now in Iraq on another tour). We purchased a GMC Terrain from Carmax and will never shop anywhere else for a car. They were polite, and helped us get exactly what we needed for our family. I felt taken advantage of at Joe Morgan Honda. I was extremely stressed out at that time in my life, my husband was in Afghanistan, as an EOD technician (BOMB SQUAD) and I had just gotten back into the U. S from Japan with our SIX month old daughter, starting the process of moving from Japan to Ohio on my OWN while he was away. Joe Morgan Honda did nothing but cause me even more stress, that could have easily been avoided. That is all I have to say about that.

One of the most poor excuse of a dealership I have ever walked into. I made an appointment to test-​drive a specific car and made the 100 mile drive, ready to make the purchase. I spoke with Nichole before hitting the road and she said she would hold the key. When I arrived, the car was pulled up in front of the dealership. After waiting for five minutes to talk to Nichole, I was instead approached by the sales manager, Jeff Miller, who apologized because the car had been sold the day before. Apparently, Nichole claimed to have called me to let me know this, yet there was neither a record of a missed call, nor a message left on my phone. To top it off, the manager proceeded to offer me a different car instead at the same price, despite that I had already explained that I drove so far for the one specific car. He offered to pay for my gas to «make it right.» What he failed to recognize is that a customer’s time is invaluable. Hindsight, it’s probably better they didn’t have the car, as the negotiating probably wouldn’t have been pretty since the manager obviously does not have a grip on simple business etiquette. If you’re looking at Joe Morgan Honda, save yourself the time by looking elsewhere.

Loved our experience with Joe Morgan Honda. Patrick was a great salesman, very attentive to our needs and easy to get in touch with. The waiting area is nice with ample seating, vending machines, Wii for the kids to play. Next time we are in the market for a car we will head to Joe Morgan first.

Very good experience buying a new CRV for my mother. Michael in the Internet sales department was quick to follow up and they were the only dealership of the 5 I dealt with to honor their quoted price. Both Wyler dealerships were awful, flat out lying about price just to get you in the door. Kings and Superior couldn’t compete. Morgan Honda was not only the best price, but didn’t play any of the buying game. I would highly recommend.

When my husband and I first went here, we thought we’d like it. It’s a typical honda dealership, and we appreciated the keurig, massage chair, and ample seating in the waiting area. However, we were looking for a particular car to by in a month, and the salesperson never followed up, so we decided to go with another dealership.