Ebner W & J

It is next to impossible to actually speak to someone. In order to request service or repairs you must leave a message on an answering machine and hope that your message is heard at some point over the course of the day. The owner is rude and uses foul language with no consideration of those surrounding him. We’ve used him for years and sadly his rude behavior has always been the case. Our heat went out in the middle of a snowstorm a couple of winters ago. Not only was he rude when he took our call but he also was rude in our home rather than just telling us he was not available during the storm to do the job. Just yesterday our heat went out again. Although it is spring, we wanted our furnace repaired because the inside temperature of our home was very uncomfortable and our children had been home from school sick. On the phone my husband was cursed at, told he did not need heat in June, and told to find another plumber. What does he care what time of year it is. I can’t imagine how he behaves with new customers if this is how he treats customers who have used him over the years! And it certainly is not the way to ensure return business! So much for staying loyal to a local business!!!

I needed to have a new water heater installed. I went to one of the Big Box Stores in the area and looked at what they had to offer price-​wise. I wasn’t impressed. I had called a local appliance repairman who serviced our dryer last year (I was very happy with his service but he does not do plumbing work) and recommended W&J Ebner. I got a quote over the phone that was less than what the box stores wanted.
Two workers showed up the following morning (on time) and had the old water heater out and the new one installed in under 90 minutes! They knew what they were doing and the installation went on without any problems.
I was VERY satisfied with the quality of the work done.
I do believe it’s very important to try to give work to local businesses whenever I can. It’s nice to know that I have a local plumber who is fair and reasonable in case I ever need one again.
I would certainly call them again if I ever had a plumbing problem and would feel confident I got a fair deal and quality workmanship.
Phil G
Monroe NY