Crystal Run Healthcare

It’s really disappointing that this location has such bad employees. They are rude and take forever to do everything. I waited almost 15 minutes just to make my copy and get a reciept. They ignore people and the doctors always run late. I think people expect to wait, but over an hour is really unacceptable.

Dr. Nicoll and the staff in Monroe are fantastic! When I took my daughter for an appointment she even commented on how nice everyone was — which is a huge compliment coming from a teenager! This office seems to have staff that really enjoy their job and the environment there.
Switching my daughter to Dr. Nicoll as her PCP from a non-​Crystal Run practice!

Yuck!!! Very run down and stuck up people here. I get its local and that is the only way I will be going back if urgent.

The crystal run health care center overall is great with the exception of one doctor, Ramzi Twill. He accused me of abusing a medication which I was positively not. I did not realize that I was prescribed more medication than I thought I had but did tell him that I had some left over. He called me a liar and made me feel like I am a drug addict or drug dealer. I even had the pharmacy call him to tell him that my profile does not show any signs of abuse at all and if I took the medication as prescribed I was due for a refill. He even asked me to see another provider (like I would ever go back to him). This doctor is very judgmental so be aware. There are other great doctors at this practice but stay away from this one unless you feel like being insulted. Still in shock that this happened to me!

Their Urgent Care is on point! We had an excellent experience here this past Friday. My s/​o had gotten into some poison ivy and needed help asap. The planets must’ve been aligned right for him because he was seen within 5 minutes. The doctor diagnosed him, actually took the time to explain how to take the medication (and possible side effects) and within about 15 minutes total we were out with our prescriptions!
Staff was very friendly and professional. Hopefully we won’t have to come through Urgent Care anytime soon, but it’s great knowing there’s a place like this right in town that’ll take care of us.

This is definetely one of the calmer locations and the wait time is often a lot less than in the other locations. I have followed my doctor here as she provides very good care. The staff are very friendly (also probably because it’s a lot less chaotic).

The reason this gets 2 stars instead of one is because the account staff and nurses are great people and helpful.
The doctors are where the problem lies. They consistently make patients wait 30 to 40 minutes and then when they finally arrive, it’s clear you are just a number and someone to get through so they can move to the next patient. Even with an appointment you will sit and wait. I assume they are completely under staffed or they’re business model is broken.
Either way, I don’t like to be made to feel like I am being an inconvenience when I go to a doctor.
I do not recommend.

So far so good! Accepting new patients. Great staff, so kind and understanding. And they accept many different insurances.