Charter Communications

Charter knows they are an monopoly and take full advantage! After the introductory offer has ended, they keep increasing prices and there is nothing the customer can do. I called and complained. It was a frustrating futile effort. My wish is that someday we get more than one choice of internet service in my area and when that happens, I will be THE FIRST to drop Charter! They are rude and terrible.

Received wifi and cable services for about $ 100 a month. The system would come off line and I had to sit through over 30 minutes of electronic phone troubleshooting. I was only able to speak with a customer service, when I pressed the button to disconnect services. They did not provide me with a credit for the time the internet was offline. They only provide a small monetary compensation when service is out in your area, but you better call them because they will not call you. The service was too expensive for poor customer service and poor quality service.
The installer left the equipment, gave me the password and told me if I need assistance to contact customer service. He told me how to operate the television in less than 3 minutes after he was late arriving for his scheduled appointment time.

This company has the WORST customer service! Not only do they overcharge they are also rude when you have a problem and not helpful. I have had issues with their service that have never been resolved.
I am not a dish fan at all but, if you have a choice don’t choose Charter! I dislike Charter so much that when I buy my next house it will be out of their service area! For someone who does not watch much TV that is pretty bad!

Zero stars. Don’t make the mistake of signing up with Charter!
Look at Charter’s terrible reviews everywhere. Consumerist magazine (not-​for-​profit subsidiary of Consumer Reports) calls Charter the «worst company in America.» It’s no wonder Charter went bankrupt a few years ago.
This sleazy firm’s business practices include:
— cutting your satellite cable, then insisting that customer fight with Charter’s 3^rd party unlicensed contractor instead of honestly owning up to their mistake and correcting it.
— moving your first bill due date ahead after first bill, without prior notification (told this is a «standard» Charter procedure on 2^nd bill)
— insisting that customers wait 45 days (unbelievable but true) for Charter’s Autopay system to take effect, then warning that double payments may occur when customer attempts to make a one-​time payment prior to the interim due date (as a safety measure)
— moving from CSR agents in South Carolina to the Phillipines, where they lie to customers by claiming healthy account status with zero problems and confirming Autopay sign up weeks ago, then cutting off all services including (Emergency 911) shortly thereafter, without prior notice
— migrating from helpful humans to speak with or chat online (about no-​service issues) to worthless automated systems
— poor no-​service reliability
I really wanted to love Charter. Our credit history is well above 700 and we always pay bills on time. But after several serious attempts to cooperate with Charter, acting as a good customer to straighten out their billing errors, all of our attempts have been futile. I recommend that prospective customers view the 800+ complaints about Charter on another website, plus other sites, before wasting your time. If you like unethical business practices, you’ll love Charter!