Big Y World Class Market

Consistently out of stock on even the most basic items. This morning it was pork roasts and tissues. I mean, tissues? Come on folks. It’s January in Connecticut for the love of Mike. The bakery had a vast array of pies… Cherry and Apple. That’s it. Went to Shop Rite for the first time last week and was amazed at the fresh produce, meats and baked goods. I think my bill was about 30% lower than it would have been at Big Y. Too bad it’s 10 miles from home.

This was my go to spot for groceries for years. I put up with the consistently grumpy cashiers because the selection and freshness of the food was good. Over the last 6 months or so the produce has been going downhill and has gotten to the point of disgusting. I bought a box of clementines a few weeks ago only to find that the bottom of the container was FILLED with mold. I gave it another shot this past week — different brand — and again, most were rotting. Time to look elsewhere. There are plenty of grocery stores in the area. It’s a shame.

I love big Y. The selection is great, and it is easy to navigate. Whenever I go home to visit my parents we stop in, and it gets the job done. Every once in a while, we get a grumpy employee, but we are still able to get what we need and go.

Confirm, confirm and confirm your orders! I went to a birthday party on Tuesday where the birthday boy had this WONDERFUL cake that you could pull apart… imagine my surprise to find out the cake was individual cupcakes frosted on top to make a cake. Genius plan! The mom told me she got them from Big Y so I called them yesterday to find out how to buy one for my Girl Scout troop. I was told that you could order the cakes, but they had to be ordered 1 day in advance. I was so bummed, and decided to run to BJ’s. Then the girl on the phone told me that they had some Christmas ones in stock in the shape of Snowmen and Christmas trees. I asked how many cupcakes were in the «cakes» and she said I could get either 15 or 30. Perfect! I told her I would be right over… she told me to look in the refrigerators when I got there.
About 45 minutes later I got to the store. I was running late and frantically looked for the cupcake/​cakes. After asking one of the women in the store about the 30 count cupcakes and having her tell me that the 30 count was a special order, I went ballistic. I ran to this store from 3 towns away to get the cake and I was running late to get back to work. She saw how angry I was and offered to make one in 15 minutes. I asked if I could buy two ($ 15.99 each) for the price of one ($ 26.99) and was refused. I asked for a manager and she said they could make a 30 count for me in a few minutes… not 15. It took about 10 minutes all together.
They did it and did a beautiful job, but BOY WAS I PISSED. Especially because they kept saying take it easy they’re only cupcakes. I’m like no this is my job that I have to get back to not the gym SHEESH! Photos of the cakes will be attached and overall I was happy, but I really feel that for the sake of $ 4.99 they put me at a disadvantage hence the reason for a 3 instead of a 4 star rating. I wish Unilocal had a ½ star feature.