Beauty Basics

I have successfully purchased from this company in the past. There was a shipping problem with my last order (in October 2014) and it was delayed. They offered me a $ 15 credit on a future order. When I tried to place a new order recently, the credit was not on my account.
I have made repeated calls to their phone number. An automated response promises a return call; I have not received one. I sent e-​mails to them (both on their website and directly to their sales e-​mail address) and have received no response. The address listed for the company is a residential unit currently for sale. It appears that they may have moved to another location in Monroe.
When I called the person listed as the resident at their address, the woman who answered told me I had the wrong number.
After the e-​mail exchange we had regarding my prior transaction, I thanked them and wrote «Thank you for the professionalism with which you have handled this situation.» Obviously, things have changed dramatically since that time.