Terminix

Sent request online Tuesday afternoon, they immediately call us to set up appointment for the next day, Wednesday in the morning. No one shows up or even calls. Onto next pest control place c

Thanks Terminix for coming out on a same day service for a bee problem. A special thanks to Edgar (?), the service manager for putting his boots on and taking care of a customer. Well done!

Called 1 – 800 number for another appointment today as we can’t seem to reach anyone at the local branch. They told us someone would be out that afternoon b/​w 3 and 5pm. Again no show! Called the 1 – 800 number to find out what happened, got the same run around… they told us they do not schedule same day appts as they can’t guarantee someone would show up. Then why schedule the appt in the first place!!! Put on hold while the operator tried calling the branch mgr to find out the problem. Asked for someone to please call us back with a status. No one in the office. Will be calling our credit card company to return funds. $ 1600 rip off! This is truly a scam, I seriously think no one works here other than the 1 – 800 operators! How can this be a business? Will be contacting Better Business Bureau as well. Unbelievable scam!

I called on Saturday for an immediate appointment and was confirmed for Monday, 1 to 3. I have a wasp nest that needs killing and removing. My wife took the day off to be sure we were available. After nobody showed up, we called to find out our appointment was cancelled. The call center would only say that they «Didn’t recognize the name of the person who cancelled the appointment.».
We were told we could reschedule. That is little consolation for your mistake, Terminix. If I cannot rely on the company to keep an appointment reliably, I certainly cannot expect them to provide reliable pest control services.
Orkin will be out tomorrow.

Thank you for your prompt service today! After dealing with Orkin I really needed you guys to show up, which you not only did but you even called to see if it was ok to come EARLY!!! Your awesome! And our service guys Jerry was very friendly. He made me feel like he really cared that I have a ton of disgusting bugs and a mouse in my house. I hate bugs and I especially hate the idea of a mouse when I have two young children! Thank you again, if anyone I know has any insect/​rodent problem’s I will be referring them to you!