T-Mobile

Absolutely horrible service!!! The worst TMobile store I’ve ever been in. Unilocal should allow a ZERO star review. I’ve Been here 4 different times. Last one was to make a return from two weeks ago (lost the receipt), and was informed they couldn’t take it. Nbd. So they should be able too look it up by the credit card I paid on… oh wait, they couldn’t do that either. What store in this day and she can’t do that?! Absolutely ridiculous. So I ask for a store credit, but was told they can’t do that either. Wtf??? The worst part was that the manager was too lazy to even bother to come out to talk to me. They just had their employee run back and forth. Don’t ever but anything here.

I went to this T-​Mobile to purchase a new phone was told if you buy on accessory you got one free. Told them I didn’t want Jump received my bill Jump was added and I was billed for both accessories. Don’t trust what they say

I have been to this location a few times. I highly recommend Brian Luckritz, I first met him at another location and was lucky enough that he transferred closer to where I moved. Customer service-​wise, Brian is unbelievable, he really does make sure you’re satisfied before you leave. I am a huge fan of my HTC One M8 and will return to that location next time a wireless need arises.

Went to this location to get my phone switched over from Sprint. My wife has had T-​Mobile for a long time with no issues, and their prices are much more reasonable than Sprint. Was helped by Brian. Was very informative, helpful and patient. Was happy with the experience at the store. Not 5 stars just because there were a lot of people who came in after me that ended up waiting a long time to be helped because only 2 workers on hand and the process of switching over my phone/​get a new one took a little over an hour. So maybe could use a staff member extra.

Been to this t-​mobile store a few times and I believe the manager usually helps me. The first time I went in there to sign up my first smart phone I ever had, an unlocked Iphone, he treated me like I was an idiot. Been there a couple more times and the guy is unfriendly and not welcoming. Will take my business elsewhere from now on.

Let’s see. I came here and the piece of paper taped to the door said, «back in 20 minutes» Now I have been a T Mobile customer since time began. 3000 minutes each month that I have never even come close to. I have never had a problem other than I tried to get a new phone online and they they had nothing for being a loyal customer. That is why I went to the store. The second time I walked in there was one person helping two couples. There was no acknowledgement of me even being there. Even though they were talking amongst themselves and he was just leaning against the counter. After 10 minutes they told him to help me as I just stood there in shock at the lack of mental capacity this kid had. Without missing a beat I asked for my account number. He did not ask me any questions. Other than, I need to see your license. I took my number and walked over to AT&T. Thanks for the great customer service!