Vintage Faire Nursing and Rehabilitation Center

Unfortunately my mom had to come to this place due to her insurance. I was wary after reading all of their bad reviews. And it is no wonder they are being investigated. The people who run this facility are incredibly rude and incompetent. They only returned my phone calls after I left a message with the administrator. I just had to leave another message with her after her billing manager hung up on me because, even though I had more questions, she told me everything she needed to say! My mother witnessed CNAs using the same pair of gloves between patients and had to make sure they changed them before they handled her. They say the wrong names of the medications when they give them to her so god only knows what she is getting. They also put her bed pan back into her night stand without rinsing it out. If you have to send your loved one here, be diligent and vigilant and document every phone call and interaction with them and get copies of everything because you basically have to do their jobs for them. I am on hold with the Ombudsman as I type this as I am filing a complaint with them and I will be contacting the state. Whether or not it goes anywhere remains to be seen but I can’t not do anything. I am sure all of this seems outrageous, unfortunately none of this is an exaggeration.

My name is Juliette G. Physical therapists are amazing always up always positive hard workers Leslie, Anna Marie Kevin Chris, TJ, Marvin All 5 Stars there is also a woman with short blonde hair but I don’t know her name in physical therapy 5 stars2 her too. To the CNA’s Rochelle April Esther Kimberly, Saturnino, All 5 Stars. To my nurses Patria and Claudia 5 stars. To my housekeeper Maria 5 stars. Food was average hospital food at 3 * too much starch need more vegetables and more protein. To my physician one star I only spoke to you for 30 seconds once in the three weeks I was there. For Señora in social services 5 stars I didn’t like you at first but now I realize your hands are quite bound and you are simply not given enough time to do the mountain of work you need to do.
Typical large skilled nursing /​rehab facilty. Too many people cared for by help streched to absolute limts. Most work as hard as they can very good people don’t get frustrated easily. There a few of those of you who do get frustrated and treat the elderly with impatience. Facility way too noisy. CNA’s and nurses need to write things down so they don’t forget. A dementia patient was moved across the hall from yelling his head off so loudly ²⁴⁄₇ for over a week definite downside had never been so sleep deprived in my whole life. Although all in my room for this complain to administration nothing was done so beware of this while choosing a facility. Rehabilitation center was wonderful have nothing bad to say about rehab people or the rehab side of the facility.
Except for noise over all good experience. I want to thank everyone for helping me and for their hard work. And to Don the transport person 5 stars. Administration doesnt tend to listen to patients until irate family becomes involved. I did not appreciate dismissive attitude of some of the administrators.

I give this facility (NO STARS) If I could but of corse it make you put 1 star (Just to make them look good). I have a few things for anyone thinking of sending their loved one to this facility, in my opinion it’s a poor excuse for caring for peoples loved ones. They hire people that has NO COMPASSION FOR THE ELDERLY. JUST BECAUSE THEY ARE OLD (doesn’t mean that they aren’t human). They also have family’s that LOVE THEM DEARLY. They are someone’s (Mother, Father or WIFE.)
THANK FOR YOUR TIME.
LYNN LATHRUM

The staff made me feel so welcome today when I visited. Everyone was helpful. The building was clean and inviting and had a warm, positive energy.

I WISH I COULD GIVE THIS PLACE A Minus cause it doesn’t Deserve any thing more !!!. I fractured my back and this is Kaiser they sent me
. As far as I’m concerned this place was hell!
From trying to give me someone’s Insulin. (Now I’m NOT a Diabetic!)! Good thing I was awake .The same Nurse gave me my pain pills every two hours and she never stayed to watch you take them. . and then one day they were 6 hours late on giving me my pain meds ! I was past the point all I could do was cry. they told me they didn’t get there meds yet from Manteca? REALLY!
As far as the Food? I feed my DOGS BETTEN then they Feed their Patients? Think god for all my friends and family that keep me and my roommate feed.
The place was also a Filthy mess the bathroom had poop all over the place toilet, sink, soap Dispenser. I keep telling them that they the house keeper needed to be clean !!! It didn’t matter if you complained because I did and my husband did to it just fell on Deaf ears
!! That’s not to Mention that I was left on a bed pan for 15 mins with a fractured back. I was Screaming for help !!!
If you have a chose PLEASE don’t send you love ones here .
The only helpful people were the physical therapist they did as much as they could .
Showers are twice a week Really ! Tuesday, now I have been here since Sunday night I ask if I could get a shower and was told I miss sundaes shower and I couldn’t get one till Wednesday. Finally there was a CNA that I really like and she come on and gave me a shower.
As far as the room that I was in was cold! They came by everyday to check the Temperature and it was alway 5 degrees colder the the hall way at night we froze to death. On my last day the Maintenance guy can
Me by and I told him the window were not sealed because the night before the blinds blew all night long. Will to his surprise he looked and said they were never install right that’s why the wind comes in he said he was going to fix it. Ha ha!
This place needs to be closed down. I’m filling a Complaint with Kaiser and the licensing board.

My Mom was here back in March and I was a bit shocked at some of the stuff that goes on in this place. I have to agree with most of the other reviews that are given about this place. I will say that a large issue is the complete under staffing in this place. While the cna’s that my mom had were hard working they are also stretched so thin that its hard to keep up. I stood outside the door many times watching them run around like chickens with their heads cut off. Now this doesn’t mean this place doesn’t have its fair share of lazy people but not everyone here is lazy and stupid.
If there is one bright thing about this place it’s the rehab staff, which work for a different company so it makes sense that they would perform much better. My Mom was always treated with respect and they took the time to explain why they were having her do different things instead of just being told to do something. Even on days where she wasn’t feeling great they would check back in a few times to see if she was able to participate in the rehab training which to me and my mom shows that they care about people.
The food in this place looks like something you might give your dog… if he got in trouble.
The restroom can be really gross as they are often shared with other rooms.
This place might of been 5 stars at some point but I give the facility a 2 and the rehab staff a 5.
I just hope that this place gets its act together for the sake of the people who work there and really do work hard and take their jobs serious.

This is one of the worst nursing homes I have ever worked at. It doesn’t deserve 1 star! They are constantly understaffed and the scheduling person should be checked for Alzheimer’s. She would put staff on the schedule who were scheduled off and not put staff on who she TOLD to come in. The poor nurses try their best but they are SOOOOOOO overwhelmed by the number of patients they have to give meds to. Doctor’s orders get missed all the time — important life threatening orders — are not carried out and the patients suffer. Patients who should have been sent to the hospital hours earlier were left to sit in their chair or beds until someone smarter noticed a change and got them to the hospital sometimes 8 – 12 hours later!!! The Administrator blames every one else for the chaos and takes no responsibility for the horrendous state of affairs there. She boasts about once being a CNA (certified nursing assistant) there. In my opinion she might want to keep that fact secret since it shows in her management of the facility. I was embarrassed to work there. NEVER have I worked in such a disorganized, chaotic, DANGEROUS place in my entire long nursing career.

My Father-​in-​law is here for rehab after hip-​replacement. Since He arrived they have mismanaged the first two of his Medical appointments??? The first one they got him there ½ hr late and second one they forgot altogether. And the appts. were within a mile of the center! If they can be that casual about scheduled Medical Appts. what else are they blowing off or skimping on?

I totally agree with the other 2 reviewers! If I could give this place a zero, I would. my husband came here after having back surgery at UCSF because it was the first open bed in town. I was shocked by the filthiness of the place — the toilets are DISGUSTING!!! They are severely understaffed, didn’t have my husband’s meds, they are disorganized, have bad communication, and many of the staff do not understand simple requests or have the initiative to figure things out„ and not because of a language barrier — they are just incompetent and not trained well, although a few are nice, well meaning peoplel! They don’t know how to move patients, and the food is almost inedible. The night nurse didn’t even know why husband is there!!! After 2 days we got him moved to another facility because this dump is a filthy nightmare, NOT A HEALTH CARE FACILITY.

My mom was there after hip replacement… horrible place! They were giving her water out of the tiny dirty bathroom!!! Someone next to her kept pooping all over the seat and it was not getting cleaned up. A few days out of surgery they had her in a broken wheel chair on the side of her surgery causing pain! Made her get up to be weighed and almost making her fall! This place was dirty! They were not giving my mother her medications she was supposed have daily… I had to ask about antibiotics that she was supposed to have had and it took way too long for them to give them! If you said anything they acted mad and I was afraid of what they’d do to her when I left. I was not comfortable at all! They also tried to make it sound like she was mad when she came in which was a lie, she came in smiling trying to be nice! They were mad at my mom because my brother got mad at them for wheeling her around in broken wheel chair. Beware of this place and if you can’t be there everyday to watch your loved one they are in danger!

Nothing ever gets done here, it’s ridiculous and frustrating to try to deal with the office staff. We tried for a week to get my grandmother transferred to a different facility, and it only happened because I had to go into the offices and demand that they fax the discharge papers to the other facility. Terrible place, negligent staff, and very unprofessional.