Sutter Gould Medical Foundation

Sutter-​Gould loves having patients give their name, address, telephone number, and date of birth to the receptionist on check-​in at the registration desk. It’s little wonder that identity thieves love this place.
Rather than take a patient’s ID for proof of identity, these well-​meaning dolts insist on giving the information verbally so that any person of normal hearing can jot the information down or record it. Think of what one person could do with electronically-​enhancing these conversations.
No doubt Sutter-​Gould formulated this policy 30 years ago and Lord forbid they should think of their patient’s security or safety!
Sutter-​Gould: «We don’t care: we don’t have to.»

Sutter is all about the bottom line, not patient care. They gouge insurance companies and patients. They are the perfect example of Corporate Greed.

I wish I could give zero stars! We were visiting from out of town and our 9 year old son injured his foot badly. Sutter turned us away and REFUSED to see him because our insurance card didn’t have «Sutter» listed at our medical group. OF COURSE IT DIDN’T WE ARE FROM OUT OF TOWN, and as we tried to explain our policy explicitly allows for ANY urgent care visits when out of network. Educate your people on 1. How Insurance works, and 2. How to treat people when they are in pain.
Worth noting; We tried going to several other Urgent Cares, but 2 were only open until 2pm on Saturday (this happened at 4pm) one was closed due to a power outage and had a sign on the door that read, «Power Out. Go to ER.» Well, the ER had a SEVEN HOUR WAIT.

This insurance turn down the med my doctor wanted me b to take so he found another one not quite as good but insurance turned it down to Dr told them that’s the only two for hisb problem. They said they stick by there decision. I’m retired an a Chaplin. This med he’s giveing me cost 1153.09 a month I don’t have that kind of money .so does that mean there just gonna let me die. rather than get me my meds
.why do we pay for insurance if it didn’t help

If you know a stellar MD here, I would «suffer» through the hassles.
IF NOT AVOID like the plague.
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A number of years ago, I had my PCP here & I found the non-​MD staff to be rude,
annoying, & unprofessional… so I stopped going & changed insurance & HMO.
At that time, they made Kaiser look good (if that is possible).
The only reason on earth, that I return, was that one of my favorite fantastic private practice MDs joined this group… like so many others.
Sutter seems to have remodeled & improved the outward superficial face of this place… but now seems to tell MDs what to do & how to do it… like most of these
large groups… mostly to get more & more money…
Sutter also made this ridiculous «rule» that you need a new referral from yet another MD, even if your MD you had before for years now joins Sutter.
They are encouraging discontinuity of care & promoting patient abandonment…
which is possibly forced MALPRACTICE… especially if it was my regular established MD pre-​Sutter employment & my PPO insurance «gladly» pays for it…
or I would even self-​pay…
Some idiot rule dreamed up by Corporate perhaps… for which they should & likely will be legally challenged on this idiotic horrid practice.
Can you imagine that you are in the middle of a critical part of your treatment with your MD in their other practice, they then join Sutter… and now all of a sudden, you now need a «referral» to your own MD… and now have to wait for weeks or months for an appointment?
Ridiculous…right? Does Sutter care?
I wonder if I can report them… mmmmmmm

My review is for the respiratory docs. Thank you fir extending my life; i could never repay you enough. Docs here are straight forward. All your info avail on their web site so test results are seen fast. Drive a hour to be here, here in the hands of a capable system.

Went into today at the occupation medicine check in for a drug screening for my new job and the medical assistant who has black short bob haircut was really rude. I don’t understand people who work with the public should a friendly attitude. If your gonna be bitchy then stay home! An ugly attitude is an ugly person. You don’t even deserve one star.

A few months ago Urgent care had us wait outside for 2 hours. Because they said they were full. There were about 5 people here. Today I bring in my daughter at 6pm they close at 7pm about 4 patients in waiting room. Check in desk says 2 ½ hr wait, might not be seen, do I still want to wait to be seen even though they might not see us. This is a joke. I’m waiting. I’ll take my chances

I have always loved Sutter but this morning I went in for lab work and was greeted by a very rude receptionist by the name Bertha. I have never experienced rude customer service at Gould before… I guess This gal woke up on the wrong side of the bed.

Not a good company to work for! Lots of bullies in certain departments. Especially the Coumadin Clinic in Modesto. I would not recommend them to anyone who is concerned about their health. The RN’s who are in charge of dosing medication to the patients make a lot of mistakes. They are too busy texting on their cell phones and watching videos on their DVD players.

The majority of sutter gould doctors I have seen are incompetent and really don’t care about their patients. When I told a Doctor Belissary I was having back pain, I was told «so you finally used the computer too much»…She doesn’t even know me! She didn’t even prescribe me aspirin.
I also tried seeing a therapist in this same building. I spent hours on stupid depression/​anxiety/​ADD tests when he could have just tried talking to me about my issues. He also asked the same questions over and over ever session…
²⁄₅ Do not like!

I laugh when I see bad reviews for SGMF, I would love to see you guys check in at Golden Valley and see if your experience is any better. When It comes to customer service and patient care, this is the only place I will go.

We have been using Sutter Gould since we moved to Modesto last year. Their billing system is a nightmare. Every bill we have received has either been completely wrong (and not in our favor) or has shown us owing for something we paid for months ago, but they applied the payment to something else, resulting in total confusion and yet another trip to SGMF for an explanation. They have sent the same incorrect prescription to my pharmacy twice, and when I called in follow up, found that they were prepared to send yet another incorrect prescription in its place. The hospital has such a horrible reputation that I have cancelled a procedure that I need, but I am afraid that they will use dirty instruments on me as they did on another person per a recent story in the Modesto Bee. We are looking for another health care provider!

Very unhappy in most cases. Doctors are mostly in and out for appts. Specialists do not cover for each other. If your doctor is a hospitalist for a week or booked or doing procedures„ they tell you to go to ER or Urgent Care. Have to wait for appts for tests, have to wait for appts for results, I had one nurse tell me this was a 10 min appt and I could ask 3 questions. I asked her if I had 4 questions, did I need to make another appt? You may have more then one doctor there but the obviously don’t consult with each other about your condition, I have been under care of a doctor there for 5 months, tests have been done, my condition is worsening and he basically now tells me there is nothing else he can do. He referred me out to the Bay area and had to wait 2 months for an appt and another month to get test results. It’s a damn nightmare.
I will say their Radiology Dept is efficient and employees very nice.

Several front desk girls are rude and as was one of the nurses. If you are a chronic pain sufferer (legit) be prepared to be treated like a drug addict. Even if they have your medical records from the previous 5 yrs showing your condition. Disgusting!

Love Urgent Care, so much more efficent and pleasant than ER

The doctors here are horrible! I could do a better job diagnosing patients with my iPad and in fact I did! My wife went in with frequent complaints of dizziness, back pain, and fatigue, she was told by one of Sutters finest to stand up slowly so as not to get dizzy! Hmmm or maybe she has a thyroid problem, I plugged her symptoms into the web md app on my iPad and it came back with thyroid.
We returned to the doctor and ordered a blood test, sure enough she had full blown graves disease! Pathetic is too nice of a word to describe the caliber of there doctors who can only communicate in broken english!

I’ve been going to Sutter Gould for a few years now. I used to see a female physician at the Dale Rd. location but after a couple visits felt that I was diagnosing myself and wasn’t too pleased with her sarcasm or the staffs behavior.
I later moved onto the 600 Coffee Rd. building, which looks amazing after they’ve rebuilt it and added much more needed parking space. They also have nice greeters as you walk in and pretty helpful directory guides. Their Urgent Care is also attached to the main building but off to the side and is also very nice, with pretty pleasant doctors.
After getting established, I found a much nicer, informative and tentative doctor. I also had an amazing urologist and a very friendly neurologist. The reason I gave this review only 3 stars is because I’m torn. The doctors I had were great. Referrals were always processed very quickly, which I liked, and never had any trouble getting my prescriptions refilled or my lab results given to me. I think what was most disappointing and really turned me away from Sutter, was it’s billing department located in Sacramento. They would send me statements from visits done months, almost a year ago. When I would pay them, they would refund the check back to me, then send me another statement saying that I owed that amount again after I just paid it. The people in that department are horribly rude and you get nowhere with them, plus they like to threaten you and scare you about going into collections if they don’t get their money. The billing department has prompted me to keep all my receipts and bank statements so they don’t harass me again. So my review for the doctors would be a great one, since most of them are nice and informative. My review for the billing department would not be as nice, since they had nothing nice to say to me and vice versa.

I was very impressed with the personable and knowledgeable staff in the urgent care. Loved the Dr. who saw me (Rosen?). They genuinely care. Wait was worth it. It was a clean facility too. Two changes I’d make, I wish there was seating outside, the room got a little stuffy and crammed. Second, I think its important to have fairly accurate time assessments. I was told three and a half hours but it only took one hour. I almost was overwhelmed and left, glad I didn’t!

I love SGMF great quality service all the way around. I have been a patient of SGMF for approx 20+ years.
The level of service is top notch… For example: if you have a regular doctor that you see, then you can call in to your doctor with your symptoms and get your prescription filled by phone and go pick it up without making an appointment to see your doc. There was a time when I frequently had to utilize this feature… However, my Sutter doctor also fixed those problems and I no longer need that level of service… Yay!
Big fan of the wonderful doctors on staff. The online services are great too… you can see your results in about 48 hours or so online, I love that!